Portofino Villas

I would have called code enforcement for starters, then followed that up with a documented 7 Day Notice to correct, repeatedly if necessary.\r \r Taken photos and well document all of the issues, sent copies of the 7 Day along with photos, not only to the office, but cc'd the Mgmt. Company, Owner or Board of the Company, Brevard County Code Enforcement, City of Melbourne Code Enforcement, all certified registered mail with return receipt so I had signatures to back it all up.\r \r After 7 days, would notify them in writing that they need to return EVERY DIME I EVER GAVE THEM FOR BREAKING THE RENTAL CONTRACT! \r \r Unless you want to stay, which at that point I would have notified the state as well, and made them pay for another place to room and board me till they could apparently fix their complex. \r \r That's what I would have done. Don't let company's, power hungry people or tasteless realtors take advantage. Folks need to learn to stick up for their rights. You're paying for a service that is NOT being provided within the provisions of a contract, or at least that's what it sounds like to me.\r \r \r Just a thought... more

Portofino Villas look beautiful. Upon arriving you get a sense of paradise. Once you get in you realize you've been had. Let's start with the staff: Staff: *Rude *Arrogant *Inattentive They hardly ever answer the phone. They never smile except when you hand them a check. They ignore complaints almost entirely. They put off anything and everything they can until the last minute and even then its not guaranteed it will get done. When you DO voice an issue, they will hang up the phone on you, pretend to suddenly have many tasks to complete or just downright lie to your face. The maintenance staff are completely useless for all but the simplest tasks. Had one guy install the garbage disposal incorrectly and they refused to come back out and fix it. I had to do it myself after 2 weeks. No training and I still did a better job. Maintenance staff cannot write or spell. Reading their notes is like reading a letter from a 2 year old. Buildings: *Infested *Rotting *Moldy *Leaking The entire complex leaks. The roofing is an embarrassment. They cover up water leaks using popcorn spray. There was a leak in my unit for a month before they came out to fix it. The next week, the leak had moved two feet over. It took 2 months before they fixed that. 2 days later the leak has become worse. They still haven't fixed it. There are HUGE water stains covering 6 square feet, the wall has rotted out from all the water inside it (to date the wall springs leaks everywhere) to the point you cannot use the wall to hang anything nor use any of the electrical outlets for fear of electrocution, the closet leaks, the neighboring unit's ceiling has collapsed 3 times, at least 4 other 4-building units have leaks that I know of, the cabinets have rotted out and most have collapsed and the bathroom plumbing smells of rancid excrement. Roaches, ants, and rats are bountiful. It took us 3 weeks before the office finally sent out pest control to get rid of the 6-inch german cockroaches. The neighbor has full grown rats living in her unit. She showed me the cabinetry where they had chewed their way in and the nests they made throughout her unit. Took 3 weeks before the office finally responded. Multiple tenants are putting everything into escrow. There is talk about class-action lawsuits. We've called the health inspector and the ordinance board to investigate code violations. Deception: After putting a deposit down and setting a move-in date, the office will wait to prepare a unit. Even if you put a deposit down a month in advance, they will not prep the unit until the day before. Damp carpets, walls unpainted, missing light switch covers, previous tenants garbage still in the drawers. These are the rule not the exception. Landscape: Trash litters the ponds. Beer bottles, fish hooks, broken plastic toys, glass, and trash litter the grounds. Holes are left uncovered throughout the complex, graffeti graces fences, walls and anything else that can be tagged. Residents park in front of fire hydrants, in the middle of the road, in the grass, and basically anywhere they can do to poor parking. Bottom Line: If you can afford to live here, you can afford to live somewhere else. Everything in this apartment complex reeks from the plumbing to the staff. This place gives ghettos a bad name. If you really want to move in here, you can have my place because I refuse to re-lease with these slum lords. The Property Manager, his number, and office address: Ridge Robinson 155 Office Plz, Tallahassee, FL 32301 (850) 385-9955 more

I was a maintenance worker there for a year or so. It is the worst property imaginable. The owners cycle through various management companies demanding the impossible from each of them, when I left, it was Sunchase management getting abused. The problems are very simple. It's an old development. Spanish tile roofs with worthless tar-papered flat sections throughout. That's really not the biggest issue though. The whole place was plumbed using flexible tubing. Flexible tubing is fine, but it has some rules, if you are going to turn 90 degrees, you must put in a union. The builders just bent the tubes. Even worse, they used PB tubes with plastic fittings. The fittings were all cracked when the brass rings were first clamped on. The whole place is a plumbing nightmare. Even if they fix all of the roof issues, every single unit is a ticking timebomb in terms of leaks from horrible plumbing. In the time I worked there, the vast majority of leaks were not from weather, but from plumbing. There are at least 20 plastic joints in every unit, gripped by brass rings. Leaks waiting to happen. Avoid. more

I wouldn't ever recommend this apartment complex to anyone. Aside from being disorganized, they went through four different managers in the year that I was there. My biggest complaint was that I was moved into my apartment for 3 weeks and my ceilings collapsed. The ceilings in my living room and my bathroom completely collapsed and left me at 4 in the morning with ankle deep water. I wasn't able to get a hold of anyone from the apartment, even the ""emergency"" line until almost 2 hours later and then from there it took another 45 minutes for someone to come out to my apartment. They told me that they would repair all the damage in a week while I was on vacation, four weeks later they had patched the ceilings poorly and painted over the water stains on the wall. And left me to pay for the power bill they had run up using all their fans and my air conditioner. Never once offering ANY type of assistance. I should have known then to get out of there at once. Pros: No pros at all Cons: Bad construction, poor management, loud neighbors and paper thin walls, no gym. The manager was never around more