Pool & Spa Depot

I could not be more unhappy about my experience with Pool & Spa. Different answer every time I asked a question. Pressured to leave a deposit. Lies, lies, lies. Told one price for pool installation only to find out AFTER they collected my deposit that I would be required to perform expensive electrical work, would have to independently provide 5 tons of sand, would have to arrange to have over 5 tons of dirt removed, and was given completely wrong information about almost every aspect of the pool installation. DO NOT USE POOL & SPA DEPOT or you will be very sorry. You will spend three to four thousand dollars than what they say is the cost of the pool and installation and the pressure is intense. If they tell you ""just trust us,"" run far, far away. I don't know who is posting the positive reviews about this company, but I seriously doubt that the reviews are real. more

The good reviews are all lies. Just like what the salesmen at Pool and Spa tell.\r Read a good review. Click on their name. Check their other reviews. Funny how they have all reviewed the same few companies. AutoMasters, Jimmy Kelly's, Chattanooga Choo Choo, Mr Transmission are all reviewed by the same people that gave Pool and Spa good reviews.\r We were given nothing but lies and when we confronted the owner about all of our problems he essentially told us the most people get screwed worst than us and we should be happy. Ha. more

I had bought a pool there last season. It lasted about 2 months (literally) and now some type of grass is growing through the liner! Now I have plants in my pool. I talked to numerous amounts of people ( who did absolutely nothing at all), and then I ended up talking to the owner. I got 2 months out of a brand new pool, and he said they would fix it for 400.00! He also said that it was in the contract that they could not do anything about that... 2 months old!!!! They do not honor their warranty by any means! They also talk so much crap about their competitors, but I bet you anything that if I went to one of those people then they would fix the problem! I paid cash, so of course they will not help me... They already got their money! If for some reason you decide to get a pool there.. do not pay cash!!! Also, I had a private contractor put it down (who puts their pools in all the time, and they said there have been numerous complaints with that same problem. ( This is when he came back to look at the lovely plants growing in my aquarium (pool) I have had problems from start to finish with them. When they first installed it, I had to make 3 trips back up there to get everything that it was suppose to come with. Both my pool alarms still do not work ( which they did nothing about) and they gave me the wrong size hose and said that was the only size they had. I mean really people... Come on now. Bad customer service leads you to failure! He has made enough money on customers ( like myself) that were screwed.. I just hope that people listen before they waste money like myself. more

Thanks to everyone at Pool & Spa Depot for making this such a pleasant experience for us more

Bob came by and talked me through and gave me a bid. I got a competitive bid - he matched it there abouts and then they came on time, did the job, cleaned up and left the same day - very polite, respectful. more

I felt that they deserve 5 stars for they way they came up to us and helped me out in finding the perfect sauna. more

I initially chose Pool and Spa Depot because their prices were competitive and my interactions with the sales representative were good. I was completely underwhelmed with my service once I placed my 50% deposit. If I do another pool install in a future home I will certainly not work with them again. The sales person and installer would lie about why the pool construction was running late. I would call my sales representative who would say there was a delay as the ground was too wet. Then the next day the installer knocked on my door and said sorry for the delay- he had been sick. Then, he also admitted they were behind on another project so my instal was being delayed. The fiberglass shell of our pool was scratched during install. I was too tired of dealing with this company's inferior service to even try to get anything done about it. more

I have had my pool for just over a year. I actually only got to use it for two months last summer, but that was enough to make the pump motor go out. The motor was replaced in April 2012 and the new motor went out in September 2012. I was told that I would have to pay to replace the motor because it was outside of the 4 month replacement warranty. It has been less than 5 months, but over 4. more

While our in-ground pool was installed well, the process was nearly unbearable. For background, I work for a large contractor building hospitals. Suffice it to say, this is not my first construction project. For ease of review, I am going to break down my comments to bullet points: Pro: * The on-site crews that worked on the project were great. Courteous, efficient, and clean. * The pool is great. The salt-water system is awesome. Glad they talked us into it. Con: * The P&S Project Manager NEVER visited out house to oversee the work. It was left to my wife to coordinate. * The contract included excavation. After the excavation started I was surprised to find that their version of excavation did not include handling the spoils (the material that comes out of the ground). That was our first unexpected $1500 charge. * The contract stated that we had to provide the stone, sand, concrete and portland cement. They would use these materials to build our pool. While the installers did use the sand and portland cement to create pool bottom, and the concrete to anchor the bottom of the pool walls, we were surprised their installation did not include backfilling the pool walls with the stone we purchased. More unexpected costs... * I have friends in the industry and chose to choose my own electrician and concrete contractor. For some reason the P&S Project Manager could not, or chose not to, coordinate his effort with theirs. It was a constant headache. * The slide we wanted was supposed to be a ""lightly scratched show room model"". What arrived was not just a little worn, but had holes drilled into it on the slide surface. It was pretty obvious that it was previously installed somewhere else and during the previous install, they ruined the slide. They were pretty irritated that my wife pointed out the obvious issues (which the on-site installer acknowledged) asked that it be taken back. After weeks of calls, we finally got a refund on the slide. * The PM for P&S got so frustrated that my wife would expect materials to be provided when promised, teams would arrive on time, and insist on being treated fairly that they actually asked that she not be allowed to talk to them anymore - they only wanted to deal with me. * Due to the fact we started the pool installation in late fall, the pool was not completed until the spring. We wanted and finally received a visit to guide us in the operation of the pool systems. We were surprised to receive a bill 6 months later seeking reimbursement for that ""Start-Up Visit"". After contacting them, we discovered that the PM was no longer working for P&S and they were trying to clean up his files. Thankfully they did not insist on payment after we explained our situation. In short, find some other firm to build your pool. more

Pool and Spa Depot has a reputation for being dishonest and rude. Sadly this rating forum allows for the vendor, in this case Pool and Spa Depot, to load the review space with five star ratings to compensate for the truth about how actual customers feel about dealing with that place. Its terrible. No one I have ever spoken to that has delt with that place has had anything nice to say. Once the money has exchanged hands you might as well not exist. They do not return phone calls. They will put you on hold until you give up and hang up. They will lie straight to your face about delivery times, product availability, price, installation, reputation. You name it. It is run by a group of people who thinks the general population is stupid and undeserving of respect. We are live stock to these people. Pigs with money and it is their mission to take as much of it from us as they can. Do not trust one thing they say. They hire bad contractors who are also rude and dishonest. They will tear up your yard. Fail to bring parts. Fail to show up or call. Wont fix whats wrong and then lie about the costs. They will blame you for breaking it and wont cover it as they say they will. Or they will replace things that dont need it to rise up the bill. more

I am writing this letter to express how thrilled we are about our inground pool from Pool and Spa Depot. The process has been very quick and easy. Each of your crews were quick, efficient, and very helpful through construction. We never felt alone in this process. Each question or concern we had was taken care of by Bob B. Bob fielded each one of our numerous phone calls. He always had an answer to our questions. He even made a quick trip to our house when I had a concern about the pump that could not be addressed over the phone. Over all, we are so pleased with the experience of working with Pool and Spa Depot. I would highly recommend them to anyone I know. I feel confident that they will continue to support us through maintaining our beautiful swimming pool for years to come. more

I felt that they deserve 5 stars for they way they came up to us and helped me out in finding the perfect sauna. more

Our experience with Pool & Spa Depot began 4-25. My husband and I came into showroom, not really sure of what we wanted. We began talking with a sales person (Shawn). He was very polite, professional, & knowledgeable. He began showing us all the options in pools. And after alot of debate on our part and alot of patience on Shawn's part we decided on a 14x28 inground pool. Shawn worked very hard to make sure that I was pleased. He was very patient while walking us through, and helping us make all the decisions and changes that made this the perfect pool for us. We were then introduced to Bob, who sat down with us and explained in detail the construction & installation process. He went over the order in which everything would take place. All materials required, and who's responsibility they were. Bob was just a phone call away during the entire process. He even came out and started the pool up for us, and answered any questions we had. Cody and his crew came out on Mon. June 1st and began excavation. Cody was awesome! He and the rest of the guys were polite and professional. And didn't totally wreck my yard. They worked hard to make sure the pool site was just the way we wanted it. more

I would absolutely recommend this company to anyone seeking a pool, spa, or, sauna. From the time I walked though the door, to the time I left, I was treated with utmost respect and professionalism from the sales associates. They made sure to find me a pool that would suite my specific needs and wants. I was filled full of knowledge and greatly appreciated that, as I had not owned a swimming pool previously. Every step in the installation was precise as well as smooth; my pool looks absolutely amazing, I couldn't ask for better customer service. Thank you so much pool and spa depot! more

Coley and crew showed up on Tues. Coley is also Awesome! What can I say, these guys were the Bomb. By the end of the day Tues we had our pool. They came back on Wed. and finished the small stuff. It all happened so quickly, and they did an excellent job! Any problems that came up, and they were very few and minor, were addressed and corrected very promptly. It's now a week later, the concrete is done, pools full and water feels great. My family is loving it already. Thanks to everyone at Pool & Spa Depot for making this such a pleasant experience for us. more

The staff seemed like they were knowledgeable, Coley is great. more

We were looking for a vacuum for our pool. All of your associates were outstanding! I believe Christopher helped us the most. He was understanding, informative, and knew his trade. We were blown away. Thank you for a great experience! We look forward to shopping in your store in the future!! Thank you!! more

Incredible customer service. I was trying to get an old spa up and running, they walked me through the full setup and explained how to do everything even though I had not bought the spa from them. I bought some plumbing bits from them to get everything setup and they threw in some sealer and glue that I would need for free! Their stuff is expensive, but its the kind of place I don't mind overpaying just to make sure they stay in business forever. more

This place was so helpful! Ill recommend this place to anyone who needs a pool. Thank you. more

I was asked if I would be willing to share with you about how we felt about our recent experience with your store. In a world filled with so many negative experiences, its only fair to share a good one! Recently my husband and I visited your store and inquired about purchasing a pool for our family. Not knowing a thing about owning a pool or how to maintain one, we were greeted with very knowledgeable and friendly sales people. From the moment we entered your store we were never ""pressured"" to look at or buy anything. When we approached Mark Matthews, a sales associate, he was very helpful and answered all of our questions. We returned a week later to purchase our pool and we were treated the same as our first visit. And, when the installation process began we were very impressed with how smoothly everything went. Digging began on a Saturday morning and was completed before noon. The installation process began on the following Tuesday morning and was finished by noon on Wednesday. Bob Bomar, sales manager, even came to our home twice during this process. Everyone was so kind and willing to answer all questions we've had. We have been very pleased with our entire experience with your company and we thank you for making such a big purchase for our family so easy!! more