While our in-ground pool was installed well, the process was nearly unbearable.
For background, I work for a large contractor building hospitals. Suffice it to say, this is not my first construction project. For ease of review, I am going to break down my comments to bullet points:
Pro:
* The on-site crews that worked on the project were great. Courteous, efficient, and clean.
* The pool is great. The salt-water system is awesome. Glad they talked us into it.
Con:
* The P&S Project Manager NEVER visited out house to oversee the work. It was left to my wife to coordinate.
* The contract included excavation. After the excavation started I was surprised to find that their version of excavation did not include handling the spoils (the material that comes out of the ground). That was our first unexpected $1500 charge.
* The contract stated that we had to provide the stone, sand, concrete and portland cement. They would use these materials to build our pool. While the installers did use the sand and portland cement to create pool bottom, and the concrete to anchor the bottom of the pool walls, we were surprised their installation did not include backfilling the pool walls with the stone we purchased. More unexpected costs...
* I have friends in the industry and chose to choose my own electrician and concrete contractor. For some reason the P&S Project Manager could not, or chose not to, coordinate his effort with theirs. It was a constant headache.
* The slide we wanted was supposed to be a ""lightly scratched show room model"". What arrived was not just a little worn, but had holes drilled into it on the slide surface. It was pretty obvious that it was previously installed somewhere else and during the previous install, they ruined the slide. They were pretty irritated that my wife pointed out the obvious issues (which the on-site installer acknowledged) asked that it be taken back. After weeks of calls, we finally got a refund on the slide.
* The PM for P&S got so frustrated that my wife would expect materials to be provided when promised, teams would arrive on time, and insist on being treated fairly that they actually asked that she not be allowed to talk to them anymore - they only wanted to deal with me.
* Due to the fact we started the pool installation in late fall, the pool was not completed until the spring. We wanted and finally received a visit to guide us in the operation of the pool systems. We were surprised to receive a bill 6 months later seeking reimbursement for that ""Start-Up Visit"". After contacting them, we discovered that the PM was no longer working for P&S and they were trying to clean up his files. Thankfully they did not insist on payment after we explained our situation.
In short, find some other firm to build your pool.
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