Planet Salon And Spa

I went to this salon with shoulder length dirty blonde hair. I haven't put a flat iron or curling iron on my hair in 8 months, as I was trying to make it as healthy as possible. Here's what this stylist did: 1) BLEACH, from roots to ends, and then left me under the dryer for 45 MINUTES WITHOUT ONCE coming to check the process. 2) Proceeded to use a ""toner"" without telling me I'd be charged for it. (Why did she need a toner? Because she had messed my hair up.) 3) I repeatedly told her I DO NOT WANT A TRIM, but when she insisted repeatedly, I allowed it, and she spent maybe 1 minutes, and took off MAYBE 1/4 of an inch. 4) I left with my hair wet because I knew I'd be charged if they blew it dry. I was charged over $145 dollars, the ""HAIRCUT"" was over $40, and they charged me $25 for a toner which I DID NOT ask for. 5) when i got home and blew dry my hair, i cried 5 or 6 times. When i called there and told them, they treated me like I was a pain in the neck, told me that ""i was wrong"" and then hung up on me. Needless to say, WORST experience of my life. I have never had my hair look so terrible. And the staff there DID NOT care one bit. Just another head in Planet Salon. I hope no one else EVER has to feel like I felt today. My hair looks horrible, and my feelings are terribly hurt by how little they cared about how devastated I was. more

In a nutshell, stay away. You may never have a problem but if you do, management is disrespectful, rude, and us ultimately unwilling to make it right. Jessie at the front desk was extremely rude. more

BEST cut and blowdry i have ever had! Great service, great team, great stylists! ask for TIffany more

Tabitha at Planet Salon is simply magic! You must give her a try! She does the best most amazing highlights! I am the perfect blonde, so rich and creamy!!! I'm so happy that I found her! more

I have lived in Lexington for 14 years, and have probably been to every hair salon in this town and have finally found someone that understands what I expect my hair to look like!! I am extremely picky about my color! If you want a beautiful blonde hair color, then I would def recommend you go to Angela! Not only does my hair look great, but she is a blast to be around!!! more

I moved to Lex in 1997. I honestly have hair OCD. I've went to almost every Salon in Lexington. And I had gone to Planet a long time ago and left for a while. But I kept going back. They really have the greatest stylists. And I read a few negative reviews and I can't imagine the staff or stylists treating them this way. more

I moved to Lexington a little over a year ago and was not looking forward to having to find a great hair stylist among other things. Based on my research, I chose to make an appointment at Planet Salon and Spa in Hamburg and was booked with Heather. Fortunately, I hit a ""homerun"" the first time out and have been getting my hair cut with her ever since. Heather is a very talented hair stylist who gives an amazing cut that looks fantastic and lasts well beyond the standard 6 week period. I do not even have to blow dry my hair--I can air-dry it and it all falls into place with a little combing. Now that is the mark of a great cut! Heather is friendly, professional and knowledgable about hair. Recently, Heather made some suggestions to update my classic bob hairstyle keeping in mind my needs and opinion. I could not have been happier with the results! So, if you are looking for a great place to get your hair cut, make an appointment at Planet Salon and Spa in Hamburg and request Heather. Once you have had your hair cut with her, you will not go anywhere else! more

Marcella and her staff are always friendly and happy to see us. My whole family is now ""getting their hairs done"" with Planet Salon and we have never looked better. The styles/cuts we have received here are better than anywhere elce we have tried in the city. Working us in, regular discounts, excellent service and friendly personnel make this my choice in Lexington. more

I showed up 10 minutes early for my appointment with Angela at Planet Salon, as on the website it insists you need to do. (I chose Angela after reading many positive reviews about her here on CitySearch.) Yet I was made to wait for over half an hour AFTER my actual appointment time. I finally asked the receptionist (who was very polite and sweet), and she went back to check on Angela, my stylist. ""She'll be right here, I'm so sorry we're running late,"" the receptionist gushed. I have no complaints about her. Pros: Hair cut ended up okay. Cons: Worst salon experiance ever. more

I am not from this area and I am staying here for awhile and I was in need of a trim with a different style. I have long. brown hair that I tend to pull straight . I have naturally curly hair but with the invention of a hair straightener it makes it very easy for me to keep my hair straight. I needed a trim to get my dead ends off. Some layers so when I do decide to curl it my hair is nice and full and a nice shape around my face. Seth knew exactly what to do. He only took about a half inch off the bottom and threw some nice layers in there. He also blew my hair out and it was GORGEOUS. He took his time and you can tell he really enjoys what he does. I will def go back for a blow out before I leave. Pros: on time, took his time, did exactly what i wanted Cons: there were none more

Finally, in my long search for a hairstylist I visited Planet Salon in Hamburg since a friend of mine goes there. Her hair always looked great and I finally asked her who did her hair. I booked an appointment with Kayla and I'm never going anywhere again, put me on the books! Pros: hair cut and color more

I spent several hundred dollars in Richmond trying to get my hair back to blonde following a brief moment of insanity thinking I would look good as a brunette. After several sessions in Richmond, I was ultimately told that I would just have to ""wait it out"" to be a blonde again! That is when I found ANGELA at Planet Salon. She corrected my color in one session exactly how I wanted it and all I had to do was show her a picture of my hair the color it was before. She is AWESOME, AWESOME, AWESOME!!!! She was also able to suggest products for my hair type that work wonders on my hair. It is amazing the difference that it makes!!! Thank you Angela!!! Pros: excellent with color correction more

All the positive comments I've read about this place is bs most of the good comments sound exactly the same, "best place in town for great hair, facials and more!" bull****, these comments are probably made by the owner himself and his ignorant staff. If you go to this salon because you read 50 or 60 good reviews which all sound the same then you must not care that much about your hair. This place is dirty, literally do they not own a broom?, and shameful.\r \r Mike, as the owner I would have my staff more polished and better dressed if I were you and hopefully you can afford a few more classes for your hairstylists since they have no idea what they are doing. Go buy a broom and clean up your business! Disgusting.\r \r Don't get your haircut here, unless you want to pay $50 for a fantastic sams or walmart cut. I hope this business gets shut down, you guys are retarded. more

This is lexgal finishing the last review. Sarah Allen recommended me to Crissi Crutcher to cut my hair, since Sarah ran out of time. I showed Crissi the picture I wanted for my style, she did not even consider the picture and her lack of technique made it obvious that she was no where near the level Sarah was at. Her reply was, ""ok ok ok"", almost like she did not care, she seemed in a big hurry and she also seemed very annoyed. She even asked my friend to sit somewhere else after my friend was trying to help me with the questions about my hair. She asked how much I'd like cut and I said less than an inch, before my haircut my hair was a little bit above my waist and now it's a little below my shoulders, she took about six inches off! She cut my bangs and did not replicate the bangs in the picture I showed her and she made my bangs really short. She cut all of my hair in less than 10 minutes and as though it was a piece of paper, no technique what so ever. As soon as the haircut was finished she pulled off my smock and said, ""You can go now"". I was shocked, she did not let me look at my hair because she knew I would be upset. I glanced in the mirror and thought the back was not the shape I wanted and mentioned this to her. She tried to persuade me to believe that it was fine but I was skeptical and wanted more time to look at it, I was trying to ask my friend to come help me but she rushed us away. When I walked to the register I noticed that the price difference was different from the one process color, I remembered Sarah said she was going to perform a two step process instead of one so when she started with the foils on top I thought she was going to do all over color on the bottom, she didn't, she left it completely alone and then put toner all over my hair. As for the price of the haircut, Crissi's price was a lot lower than Sarah's which proved she had not been there as long as Sarah. This is when I realized that I was overcharged for what I paid for and not what I wanted. I wanted a uniform color but instead they highlighted only the top of my hair and were not going to give me a uniform color. Like I said, I have had highlights before but I did not ask for them, and after she highlighted my hair she used toner on my hair and did not say that it was toner, unfortunately I mistook the toner for hair dye. After I paid I went home and finally got a chance to fully examine my hair since Crissi rushed me off. I noticed the underneath of my hair was totally untouched and realized that I had received a partial highlight, so I decided to come back the next day with my friend because I am shy and discuss all my problems with the owner, which did not go well at all. Mike Carter, the owner was unwilling to give me my money back when I said I did not want it to be fixed at this salon. Mike tried to persuade me that his salon had done nothing wrong and he was not going to debate the $10 price difference between a partial and a full highlight so my friend kept trying to take up for me and he yelled at her, telling her to stop talking and he was trying to talk to me. Once he said that he absolutely would not refund any money my friend said that we would have to call the better business bureau and Mike yelled, ""Well we're done then!"" and walked away. Obviously they don't care too much if they lose customers... Pros: Stacia, but she's gone now. :( Cons: Irresponsible stylists, bad attitudes, horrible owner. more

I went to Planet Salon with my friend for her input to receive a haircut and color, I brought pictures of the exact shade and style I wanted. I made an appointment with Sarah Allen to do both my color and cut. Sarah told me that I could not receive the color I wanted because she did not know how to mix the formula. She said that the color would be a little darker, which was fine, however, I asked for a single color process which is uniform color all over, the price for this is $63 for her hairstylist level. She brought out foils and said that it would be a two step process but did not explain anything else. Several times my friend questioned about the issues because she knew I felt shy, and both stylists ignored her questioning and did whatever they wanted to my hair. So I assumed that she knows what she's doing because she made a point to emphasize that she had been there for eight years. She never said she was doing highlights but that's what I got and not what I wanted, especially since the price for full highlights is $83 a $20 difference. I was charged for a full highlight and received a partial which is priced at $73. The underneath of my hair is still my natural color with no dye and I have had full highlights several times before and the underneath was always done this time I only got the top highlighted and when I asked about this the receptionist told me that she would go ask Sarah about this problem. When she came back she said I was charged a full highlight because their policy states that if at least 30 foils are used then it is a full highlight, this has never happened to me before, anytime I have ever paid for a full highlight I have gotten the underneath done. So not only was I upset about this problem, but before I had even went to pay, Sarah said that she had run out of time for my appointment and did not want to lose money from her next customers and that she was going to let another girl cut my hair. She assured me that the girl who would cut my hair was on the same level as her after I made my point that I wanted a higher status hairdresser....city search won't let me write anymore read my 2nd review! Pros: Stacia, but she's gone now. :( Cons: Irresponsible stylists, bad attitudes, horrible owner. more

I was given a business card for a hairstylist from a friend of mine since I was looking to make a change to someone more consistent and reliable. I decided to give it a try and it worked out great! My hair has never looked so good! If you're looking to make a major upgrade, book an appointment with Kayla as soon as you can. Pros: color, cut, style, personality more

I turned 50 and was ready for a new look. I am from out of town, read the reviews and decided to call.. I totally lucked into getting Angela as a sylist because of a cancellation and I could not be happier with the results!! I will definitely be a returning customer!! Pros: Angela, Friendly Atmosphere, Professionalism more

I have gone several times to Tom. He's a bit annoying to sit with, he slams his co-workers and talks about leaving and wants my contact info. I could ignore this somewhat, but then when showing him photos of the cut I wanted he critised them, and basically gives what he wants me to have. Was dissapointed in the coloring too. He plays it safe, if you want edgy he is NOT the guy for you.\r \r I think he's best with safe, boring cuts. He's precise, I'm not saying he cuts bad, is his work is common and he's hard to sit and listen to. more

I was very pleased with the service I received. The staff were friendly and I received a great haircut. Jessica gave me a great consultation and talked to me about what would look good on me and what I wanted. She made a few suggestions, which were all good. Jessica also spent a lot of time styling my hair to make it look great but it was simple enough that I can do it myself. Pros: friendly service and a great haircut more

I chanced upon Angela at Planet Salon when the styllist I had been going to for over a year had a family emergency and had to move. Angela was assigned to me and it was the best stroke of luck. Everytime i get a color and cut, complete strangers will ask me where I get my hair cut and who the stylist is. I love the flattery and have no problems recommending Angela at Planet Salon at Hamburg Place. She has been my stylist now for over a year, and I always leave satisfied. In fact, my daughter who lives in Wyoming has Angela styling her hair as well. Belive it or not, she flies in from Wymoning just to have Angela color and style her hair. Pros: Time efficient, good conversation and relaxation Cons: Expensive more