Pinnacle Automotive Service

My car is HAPPY now! Pinnacle Automotive is top-notch! I have always dreaded taking my car in for service because? well?I don?t have a lot of trust for mechanics/the auto industry- I think part of it is made up in my head (they just want to take advantage of me) and part of it is warranted (they HAVE taken advantage of me). However, this DOESN?T apply to Pinnacle. From my first phone call [filled with questions], to the time that they handed my keys back over to me after fixing my baby (car) up, the experience was positive. Now, I?m not saying that WHAT they told me was positive (I had a bunch of broken and cracked tubes of some sort in my engine), but the respectful and empathetic manner in which they [Mark] shared the news was a welcome change from what I?ve experienced before. I have to say, I really DO like my dealership- they are really nice too, but Pinnacle did the same work for half the price. Thanks, Pinnacle Automotive, for making my car AND I HAPPY! ? Pros: great service, great price more

Chris took my call right away at an inconvenient time, knew his way around (didn't need directions to the car's stalled location or the repair shop), and safely delivered my car. Very satisfied with service. Pros: Professional, timely, good service more

Chris (Owner) was very professional !! He towed our car all the way from Raleigh to Camp Lejeune in perfect time. Can not say enough good things about him, prior service, and completely dependable, will recommend to all !! Thanks Chris !! Pros: Best Tow in Town more

I purchased a 3 series (used) in October 2008. A light came on so I took it to Pinnacle ""in the blind."" I didn't know anything about their business. Kevin called me. He informed me that I still had some warranty left and that he suggested I take it to the dealer (Leith BMW) which I did at no charge. How honest can you get? I recently bought a used 5 Series and took it last week to Pinnacle thinking it may need brakes. Kevin surveyed the brakes and said they were fine. He said someone had installed a less expensive set of brakes but they would be as safe as any others. Too bad they don't fix televisions. Pros: They know BMW's more

finally good mechanics that can be trusted. Pinnacle has displayed over and over quality work. I have had 4 automobiles that they have worked on. They explain every process they go through and show me the work that was done. I have nothing but trust and respect for these guys. Great service and great mechanics. Pros: The best around more

I had a difficult EGR system problem with my vehicle. And the technicians were able to pinpoint the DPFE sensor. I am a do it yourself person and they told me where I could get a good sensor. They are very good and willing to share information with the customer. more

Trustworthy, dependable, honest... all terms that fully describe Kevin, his family and the excellent work provided by Pinnacle. It was by simple good fortune that we found Kevin & his family to help us with our daughter's 1995 Saab convertible. A new Transmission, CV drive joints and clutch was expertly completed and on time. Her car really drives like new. Kevin gave us a fair and extremely competitive price for all the work completed. Our sincere thanks to all of you. We have found our new mechanic shop for all of our vehicles and look forward to working with you all for any and all of our vehicle repair needs. Pros: Everything! Cons: ZERO! more

I went to pinncale today for a concern about a service engine light. They let me in first, ,because no one was there. After about 45 mintues, the technician came out and said there was no problem with my exhaust system, but he ""reset the computer"" . He was quick to add that my oil level sensor was faulty, and wanted to quote me a price for that. After that I was given a $96 bill for him ""reseting"" the sensor. He said I needed to go to the dealership for some type of program that needed to be downloaded to the car. If he knew that, why charge me $96 dollar to reset a light, that came on 2HOURS later! i called them back as soon as it came back on. Again they referred me back to the main dealership for the problem. I just hate the fact that they take advantage of hard working women like that. I am not trying to gain pity or sympathy, but $96 is a bit much for pushing a few buttons. Those guys knew that light would come back on., but what hurts the most is that it came back on the SAME DAY! I literally gave them $96 dollars for nothin. This is the last time I will ever do business with them again. I should not have went today, considering how my brakes were takin care of as well. Brand new brakes and shoes, and they squeak and squeal as if they were never changed. Hmmmmm go figure. more

These guys are experts. And I'm confident that if there is something they can't do, they'll tell me up-front. They repaired my brake rotors, windows, AC, and in the process, fixed an inherent engine problem with my particular make of vehicle. Everything was fixed correctly. Everyone was accomodating, informative, and polite. And when they told me that customer satisfaction was there number one priority, I already knew. They understand that true customer service is a state of mind; not just a policy. more

I do most of my auto work myself, but when I'm in a pinch, they are great! I once had a radio that didn't work in years. I took my car to have a fuel filter probelm fixed. When I received my car, both the filter problem and the radio worked, which saved me a couple hundred dollars! Kevin and the staff always have great service and everyone is friendly. It's great to see a business that recognizes that good service is the key! Pros: Everything Cons: Sometimes slightly high in price more

I have been to many repair shops in the Raleigh area including the dealership (BMW) and I'm very impressed with what I'm getting at Pinnacle in terms of quality, price, and overall service experience. They have saved me over $500 on the most recent visit as I was told I needed a laundry list of items for my BMW M3. In fact, I only needed a few items and the car is now perfect. Their rates are extremely reasonable... how many repair shops can you make that statement... Pros: Comfortable waiting area with coffee, tv, couches, wireless access for work, vending, great hours open late. Cons: not much parking.. I had to come up with something. more

I would rate the service at Pinnacle higher than that of ANY dealership or auto service center I have visited, INCLUDING Honda which is known for dedicated account managers and the like (sorry guys, you're a close second here in Raleigh). The team at Pinnacle has delivered great service to me on my Subaru Outback 2.5XT, and my wife's Durango. Notice on their website the certifications these guys hold, and their level of expertise; that is recognized when you enter the shop. These guys love their work, and are car enthusiasts. Kevin, the owner, is always knowledgeable, accessible and able to provide tips and answers to my questions. With recommended maintenance and repair, they have always provided me with TWO quotes so that I can weigh all options; I have noticed this practice with other customers in the waiting area also. I have compared quotes they have given me, and they are consistently competitive. And, the waiting room is equipped with hot coffee, a big screen TV (with digital cable), huge comfortable couches and free wi-fi. The overall staff is helpful and friendly. If you drive a Porsche or a Datsun, come to Pinnacle for all of your repair needs. I LITERALLY have NEVER been as satisfied with any proprietor, regardless of service, as I am with Pinnacle. Pros: Ethical, Knowledgeable, Affordable more

Took my car in for a check engine light, paid them 120 dollars to fix the problem. 50 miles later the light was back on. When I called to talk with Kevin, he told me he would research and get back to me. Needless to say, more

It was time for a B service on my CLK 430......and I don't just let anyone under her hood....took my baby straight to these guys and she rides better than ever!!!!!!!!! It's not your average shop they should change the name to ""The Comfort Zone"". Their waiting area is very pleasant and pleasingly smells like apple cinnamon. So comfortable and quiet I fell asleep on the couch (LOL)....almost forgot where I was for a minute. Its a great family owned business. Everyone is very nice and they stand behind their work 100%. If you are a female and you have no idea where to take your car for GREAT service please take me on my word when I say these guys get the job done RIGHT. I'm pretty tight on a dollar.....always lookin for ways to cut corners and get the best value at the same time !!! I refused to take my car to a Mercedes dealership where the service prices are ridiculously out the sunroof when there is another automotive shop that can do the exact same service for half the price or better.Pinnacles prices are very reasonable and they let you know what's going on with your vehicle every step of the way. If you value your vehicle, time, and the money that your spending for dependable work (as I do) pull into Pinnacle. Welllll.....go on....hurry up ...... what you waitin' for call and make an appointment already........see you guys soon for my A service!!!!!!!!!! Thanks again ;) Pros: GREAT CUSTOMER SERVICE, WONDERFUL WAITING AREA, AWESOME MECHANICS Cons: NOT A ONE more

Being new to this area, I was in search of an auto shop that will take care of my needs. Honnestly, I have never been treated so fair and honnest in my life until I started going to Pinniacle Auto. This is no joke, these people are ""real"". Chris, Kevin and Chase. What a family! They were raised to do honest work and to be fair in delivering it. I have had them do much work on my 92 Cadilac. Every single visit was the same - ""excellent workmanship"" and ""excellent and professional customer service"". And get this, they stand behind their work too. Try getting that consistantly from other auto shops. They are very creative in problem resolution, and sometimes offer several differnt solutions a customer can chooose from. This gives the customer a feeling of control over the excellent service they provide. They are in business for the customer. And thats us! more

My friend referred me to Pinnacle. Stupidly, I went to a dealership first. The dealership wrote the car up to the tune of $650, not money that I had. Worse, Southern States Nissan charged me $115 just to look at the car! Pros: Service, Speed, Sincerity Cons: Hard to think of any at this point. Really the con is that Pinnacle is the exception rather than the norm in auto service. more

I'm a first time customer, new to the Raleigh area, and found Pinnacle through a search of Triangle citysearch. My 1995 Nissan Quest had a loose transmission handle on the steering column. The local Nissan dealer wanted $115 just to look at the car. I called Pinnacle and they said they had seen this before, and it was likely a loose bushing that would cost about $100 to repair. I made an appointment for 9am the next morning, and they had me out in 30 minutes with a $38 bill. If first impressions are lasting, then I'm a customer for life. Pros: Friendly and Knowledgeable staff, Quality Service more

This is a family owned buisness, by what I would have to say some of the nicest people you will ever meet... Complete honest, will bend over backwards to help you, as freindly as if you'd known them for 10 years.....I just showed up completely unannouced with a huge problem on my car, from faulty work done by another shop, and these guys really helped me out, cleaned up the mess and found the real problem, Then they only charged me for about have of the hours of labor they put into it... They see everything from BMW, to Saab, To your muscle cars....They can do it all, and do it well....I highly recommend them, and I know my family and I will not be going anywere else in the future,....Thanks again guys. I just can't say enough about you guys...You're the best....... Pros: everything more

Very Honest group of people that do great work for great prices. Customer Service was outstanding. Will refer to friends and family. Pros: Everything Cons: None that I could find more

As an owner of a 99 Saab, I have come to know my mechanic better than I would like. That said, I have no complaints about the service received at Pinnacle. Thay have always been able to work me in quickly for whatever new noise I hear and have always taken care of the problem. They stand behind their work and they don't try to sell you things that you don't need. My latest service took care of an ongoing issue that another European automotive service station quoted to me at $230 and the dealership close to $500. Pinnacle took care of the problem for $38 and some change. more