Perfect Image Cleaners

Dear Prophecykey and hubbytubby, Its obvious both of you are one in the same (husband and wife) and just wanted to lower Perfect Image Cleaners' ratings:( Since folks usually do not take the time to go back and change previous reviews, I think its fair that we get to tell our side of the story. First we did misplace his shirts. As soon as we realized that we made a mistake I called him personally to apologize and gave him the order as well as $30 credit for him to use in the future, which he has used and have returned for additional services. When he came in on a Saturday there was no way for us to tell that there was a mix up as he dropped off 3 shirts and picked up 3 shirts. He was adamant that the shirts were not his and being 6 hours out of town, I asked him if we could investigate this further and get back to him. His response was no and that something be done right then and there. I told him there were steps we needed to take to make sure where the mix up happened, again he declined and demanded something be done. After about 45 minutes of trying to reason with him I did get upset with him as he said he was taking the shirts (which did not belong to him) as collateral. I explained to him that we have surveillance video of what he dropped off and I as an owner of a business for 15 years would not cheat anyone out of a couple of shirts. I told him I would replace his shirts if we could not locate them. He even went as far as to call the sheriff who thought this was so silly over a few shirts and relayed to him that the owner would take care of the matter first thing Monday morning when I got back into town. Monday morning I looked at the surveillance video and realized that indeed we were at fault and called him first thing and profusely apologized for the situation and issued him credit for his future use as well as returned HIS garments. His reply was: "" if it was that easy why couldn't the counter person take care of it at the time"". Well with thousands of garments we have, there are steps that need to be taken and the process could take 10 minutes or days depending on the situation. Mistakes happen at any business and we are one of those that take full responsibility for items that are in our care as well as not ashamed to apologize when the mistake was done by us. But please don't be a customer who demands this and that and give a business reasonable time to rectify a situation. The shirts were literally found 10 minutes after he left. Had he not stayed there for nearly 45 minutes and even called the sheriff, the employee could have tried to locate them without the PRESSURE. Nevertheless, I realize none of this would have happened had we not made the mistake in the first place, but it sure could have been more pleasant if the customer would have treated the counter person with some respect and gave him some space. Just because someone works in customer service does not mean they should be spoken down to and or bullied. more

WORST CLEANER EVER. I tried this new place because of the good reviews and location convenience but I really regret my decision. These people spoiled my expensive shirts and also misplaced one of them. Rather than admitting their mistake, the owner was like ""F**** You, do whatever you want. Wow!! I was so amazed at the lack of professionalism, ethics, morality and customer service here. I had to go to police to get my misplaced shirts back. I am going back to my favorite dry cleaners- Plaza Dry cleaners. Even though they are way out of way for me and little expensive, they are worth every penny. more

We recently moved to this area and were happy to see a cleaner right by our house. However our happiness was very limited. The first time we went to the shop, the guy was the least helpful, and took 10 mins to acknowledge our presence in the shop just because he was busy on the phone. When we went to pick up our clothes back, we realized they were the wrong clothes! This happened on a saturday and we really needed the clothes for an event on Monday. So we asked the cleaners to look for our clothes and the owner who was not in town, simply said no. My husband talked to him on the phone and the owner started abusing and saying that don't we have other clothes to wear. The guy who was in the shop (the same guy who was leasthelpful at the first place, again couldn't be of any help in finding our clothes and basically repeated what his owner said). We were SO SHOCKED!! Neither did once anybody apologized for misplacing our clothes and on top of that they were abusing us for no fault of ours. I am never going back to that place again, whether or not I get my clothes back. And I would strongly recommend others to TABOO this shop since they have no customer service etiquette. more

I've been going there for years and never had an issue. In December I took a blouse to clean. At the time of pick up, the owner approached me and let me know that they had made a mistake and would take responsibility. The owner then ordered the blouse and called me once it arrived. I don't know about you, but I've had some bad experiences with cleaners and this is the first one to admit fault and took care of the matter without ANY hassle. I also don't do any reviews, but I felt like this company should be supported because there aren't too many companies that are honest and make a wholehearted effort in making things right! more

This is the only dry cleaners I use. Very good at stain removal. more

Well let's see, I've tried many cleaners in the area after moving here from NYC. Because this cleaner is on the side of a shopping center it was the last one that I went to try after being disappointed by other cleaners around me. I tried the one price cleaners and they just did a horrible job and never removed any stains. I've only used them a few times and so far so good. I like the fact that they do the work on site and the owner is there. As price goes, its similar to the other cleaners(except the cheapo ones). more

Hello to all would be customers, It seems people want to post negative reviews only when they don't get their way. Anger, denial, and lies are what the truth turns into when a customer does not get his/her way. Being in this business hands on for the past 13 years, I know what damages a dry cleaner can and cannot do to clothing. In fact, I have fixed, replaced, repaired many garments that I knew we could not have damaged if the customer was a loyal customer out of goodwill. There are times though when a customer comes and does not want to hear that a zipper on a pair of pants after 20 years can and do wear out, or a button can break or come loose after years (in case of cheap shirts, after first or second wear) of wear, and that some decorations/trims cannot even be cleaned at all. WE cleaners are here to service your valued garments and will do what it takes to take care of them, but please understand that items can wear out over time and in some cases wear out much faster. And please do not accuse your cleaners of tearing, bleaching, or scorching your garments. Dry cleaning business has been around for many decades and the machines are not made to tear clothes. Bleaching is a no no in dry cleaning because we know if a bleach gets on a garment we will have to replace it. As an owner we make sure bleach is only used by one person and its in a red bottle to make sure no one else has access to it. Scorching occurs at temperatures over 280 degrees f. Our hottest presses are at no more than 250 degrees so scorching never will happen at our cleaners. ALL the irons we use are professional grade and have teflon shoes on them. To educate yourself in the dry cleaning process and garments please visit a Better Business Bureau website and type: dry cleaning. This article was created by the Better Business Bureau concerning clothing, the dry cleaning, and what to do if something becomes damaged. As a professional cleaner, it is my job to educate consumers about the dry cleaning industry and if I can answer any questions or concerns (even about another cleaner) I will be more than happy to give you an independent opinion as to what happened to the garment. more

I have been using this cleaners for the past nine years. After changing jobs and unfortunately being laid off a couple of times, I did not use them as much because no job equals no nice clothes to be cleaned and pressed:( After not going there for two years I dropped of a load of clothes and the owner asked me how I've been and I told him how I was going on interviews to find a job. When I went to pick up the order which was around $60 for most of my suits and shirts for the upcoming interviews, I was surprised to be told by the counter person that the order was free. I insisted that I pay for the order, but he said the owner specifically told him not to accept any money from me. He will never know how much I appreciate this offer at this point in my life and with my first pay check, I will return the kind gesture. Soon as I land a job, I will go and repay him for the order. Pros: customer service more

Been looking everywhere to clean my very expensive knits. They were able to clean them without shrinkage and stretching. Pros: They clean St. John's knits more

This cleaner will tell you he's the best (and he does, he reviews himself), but he screws up too. It's a fine dry cleaning place when everything's fine, but once there's a problem, keep your expectations low. It doesn't matter if it's cheap or expensive, when something goes wrong, all you get are denials, lies, and anger. If you think a sign of a good cleaner is how they deal with problems, this isn't the place to go. more

Dear Geeta, You accused me of putting holes in a shirt even though you told me that the shirt was on display and had pins in it?! If my service is soo bad, why the heck did you come to me for the past three years? I gave you a full refund. In essence, I paid you not to EVER come back. Think about it, how much of a pain do you have to be for a business person to PAY you not to come anymore? Put your money where your mouth is. Come in and bring me a blouse and let me examine it. And after cleaning, if I put a hole in it, I will give you $1000 cash. If I do not put a hole in it, you give me $500 in cash. Geeta, you say I should learn about how to run a business in AMERICA. Just because I am of Asian descent do not assume I was not born here. Last time I checked, Kapur was not on the Santa maria either. You also said customer is always right. Is a customer always right when last year a lady made a claim for a jacket for $800 and when I contacted the Federal Trade Commission and spoke with the distributor, he told me that the jacket was $40 at Dillards and $35 at Macy's?! Which departments did you speak to at Nordstrom? The boys? At Fine Feathers please speak to Lilly and not some floor sales person. Here's a guarantee for all my customers: If you come in and personally show me a garment and after examination, I clean it and it has a hole in it. I will give you $100 plus what the blouse is worth at the time of cleaning. Its a shame that anyone can say what they want without recourse on the internet, but I am also glad that a business can tell our side of the story. I think most of the viewers of this site who deal with the public know or seen incidences of people that just have a vindictive nature and this is a great example of one. Pros: Geeta Cons: Geeta more

NOT RECOMMENDED BY NORDSTROM OR FINE FEATHERS according to managers at both stores. DO NOT BE MISLED BY PRIOR COMMENT. John, the owner has serious anger issues and obviously does not know the rules of customer service in America #1 the customer is always right and #2 when in doubt, refer to number one. I asked him if he could properly clean a silk shirt. Yes I was told. He burned the fibers of a brand new silk jcrew blouse and tore it and only gave me a refund on the cleaning. He became very defensive when he realized that he had damaged my clothes. They are extremely expensive and not worth it at all. I have had to point out several issues. With so many honest cleaners who are well worth the price, go elsewhere. Not dependable or trustworthy. HORRIBLE SERVICE. more

They come highly recommended by Nordstrom's and Fine Feathers in Chapel Hill, so I took my $1500 suit in. The suit was fantastic and they were able to remove the barbecue stain. If you have an expensive item that you want special attention to, then ask for a guy named John (don't know his last name). I have been told he is the best regarding cleaning and stain removal. I live in Hillsborough and will continue taking the clothes I care about to John. Pros: they know what they are doing more