Pep Boys

I too have recently had my brakes replaced at this location. I drive a sebring and THANKS to a nice mechanic named "ERIC" he's a cool dude and has been awesome. At first my brakes where squeaking kind of bad (To me anyway), so I took my car back up there and he corrected a problem that I was hearing without even asking what he did. A day later or so, I took it back up there because I heard squeaking again, the mechanic "ERIC" hopped in my ride and went with me for a test drive. Got back to the shop and he pulled it in the bay, worked on it and corrected the squeaking problem... KUDDO'S to ERIC for taking care of me when I bring my car in. I think from now on I am going to request he be the only one to service my car, or atleast with what he is able to do.. Hell I want to take him out for a beer and say thanks for the help and the customer service he gave me. If anyone knows him, tell him to email me. .cinchman05@gmail.com\r \r Pep Boys Customer,\r \r Gary Bell more

BEWARE!!! If you were thinking about getting repairs here....go somewhere else. I got a brake job a few months ago but my brakes were still sqeaking a few months later I took my car back to have the noise inspected. I was told I need my brakes done (again).....they charged me for a brake job and never did it. I was heated. They told me they would do my brakes again and guess what....the sound did not stop. (Pep Boys mechanics are cheats and liars). I don't know if they are over booked but still want to get your money but they do without providing a service.\r \r I took my car to another store (NOT Pep Boys) and they did a brake job and my brakes stopped squeaking. This same thing happened to me in Califonia and I never learn until now. I don't think this type of service is just at the Harwood location. My undertstanding of this is that Pep Boys is notorious for charging for work that was not completed.\r \r The work not completed on my car could have damaged my vehicle or put my life in more

To those that have written negative reviews, I feel the need that to apologize for any lack of good customer service, and faulty repairs. To "Trish" the two mechanics in question are no longer with the company. There was a change of management last year, and most of the issues that were called into question are being/have been corrected. Wait times can still be high on weekends, and occasionally during the week. Wait times depend on booked labor time on the vehicles ahead of yours. Granted, the mechanics do usually get done faster than book times based on his/her experience, but the service advisors MUST go off book time. Otherwise, we would be lying to you. I, as a service advisor, abhor that notion. As far as manufacturer recommended maintenance goes (additional work that needs to be done based on mileage), we DO recommend it (under our new manager). Please, if you have any questions or concerns, feel free to call at any time (M-F 7a-9p, Sat 7a-8p, Sun 9a-6p) at (817) 283-2 more

I've been shopping at this particular PepBoys for over 10 years and their staff are very helpful. Ray, an employee was very generous to assist me on detaching and installing my wipers. Also, in the past I have been assisted very well. Great job! I will always shop at this PepBoys and know if I need assistance...I will receive the help! more

I can relate to what Trish said about the two Hispanic mechanics that work there. My daughter took her car to get checked out and don't get me wrong I'm Hispanic too but I do not like people that will not be professional at what they do, one of them ask her for her info, phone # and asked her if she wanted them to work on her car somewhere else so she would not have to pay so much at Pepboys. I understand they want to make extra money but how do we know if they are good guys and why does it seem like they only ask young girls. My daughter or I will never go back to these store ever again and I will not recommend any one to do so. I wish I could find out there names and report them to pep boys. more

I know of a friend who went to Pepboys and two Hispanic mechanics that work there where trying to get her name and information to get them to work on her car outside of pepboys and trying to get with her (discus ting) what kind of customer service is that? If their own employees are trying to get the customers to go with them to work on the cars somewhere else, that tells you alot about the people PEPBOYS hires. I would never go or recommend any one to go there, especially cute girls. more

This is the worst car repair shop I have ever been to. I needed a flat tire repaired yesterday and it was the only place open on the 4th of July. I just left my car with the flat in the discount tire parking lot instead of risking Pep Boys with my car. I will never take another car to Pep Boys to have anything done! This business is close to our house and we have taken our cars there several times but every single time it has been a disaster. We have learned our lesson. more

Pepboys just gave me the worst garage experience I have ever had. Somehow, they decided they needed to drive my vehicle all over town for over 50 miles to figure out what was wrong with the vehicle. I took it in to get a leaky transmission fixed. The service engine light was on so I asked them to get the trouble codes too. They did not touch the transmission and did not know what caused the trouble lights after having it for the entire day. I will not recommend them ever and will never use this garage again. more

I can't believe the negative reviews. I've taken various cars/trucks over the last 15 years here with nothing but good service. Especially the service and deals on tires. I've bought parts, returned things, and used the service departments with nothing but good service with great prices. I wish I knew what I was doing right? I do not work there, nor do I personally know anyone there. I do have quite a bit of knowledge and experience with car repairs so I do have an informed opinion. Also, I work in customer service at my current job, so I have experience in this area as well. more

We went here to have our van fixed and they put several hoses on backward and we had to take it to another garage the very next day to have it serviced so it would run PROS: CONS: Poor Service, Awful Car Craftmanship! more

I was very disappointed in the level of service at this Pep Boys. The employees were not helpful and acted as if I was bothering them when I came in the store. The prices are a little higher. But I would rather pay even higher prices and have to special order the parts somewhere else so that I would also get better service. It's hard to believe this place does so much business with such poor customer service! more

I use pepboys only when they have what I need and can't get it elsewhere. The service is very slow and the counter people are usually rude. I do not suggest having your car worked on at pepboy. They have no qualified mechanics and can do no large jobs. I took my car into pepboys to have the air recharge. They said the air conditioning was shot and everything was going out. I took it to a specialist and they laughed at pepboy. The only thing wrong was I had two small leaks and they said it wasnt worth fixing. The hoses would cost to much to replace and by the time it was finished I could have had it recharged a dozen times for the same price. Its been three months using that ac since pepboys and it still gets cold. more

Oil changes and tire changes are overpriced, but unlike some places, they don't recommend repairs you don't need. If you can't find the car part you need down the street, they'll usually have it - but don't pay them to install it. more

I have visited this store several times. The customer service is terrible. The employees ignore you and you have to find your own merchandise. I've also had service work done and it was also unacceptable. I picked up my car and when I turned the corner the steering wheel didn't return. I almost hit a pole. I would not recommend this store for parts or service. more

I had to stop here one day and it was terrible! The employees ignore you, even when I tried to ask the manager a question he ignored me. The service department was a nightmae too. The wait time is ALL DAY for just a minor repair. The price was very high for the work and parts. I checked up the road at a different parts store and the same pairs was $30 less. Bad experience all around! PROS: CONS: Super High Prices, Unfriendly Manager, Poor Service all around more

I have tried this auto parts store about 5+ times and I have been very disappointed each time. They dont seem to have enough employees and the ones they do have dont acknowledge you when you need help. I also found that the parts prices are very high compared to some close parts store. PROS: CONS: No Service, High Prices more