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Penske Honda

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4140 E 96th St
Indianapolis, IN 46240

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(317) 348-1534
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Penske Honda - Indianapolis, IN
Penske Honda - Indianapolis, IN
Penske Honda - Indianapolis, IN
Penske Honda - Indianapolis, IN
Reviews
( 89 )
( 2 )
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( 0 )
( 2 )

Best

Song Park was great to work with. He was completely flexible with our schedule and very efficient - he got things done quickly and easily...very enjoyable experience.

Worst

This is absolutely the worse car shopping experience ever. I've done my homework in term of what kind of car and what kind of price that I am willing to pay over the Internet. The...

efficient, clear, and friendly 3/15/2011

The experience from start to finish was efficient, clear, and friendly. Our expectations of car salespersons is always low, and we have had a number of forgettable visits to dealers.From the moment we met Bill Edney, we discussed our expectations for a car. He was helpful in finding a vehicle, and never was the "typical" car salesperson. Most of all, there were no surprises or last-minute changes to the price or with our financing.Bill was very helpful, courteous, and knew exactly how to communicate with us. As with every car deal that I have done over the years, I expected just another painful experience and just another weak salesperson.Penske Honda, and specifically Bill Edney, demonstrated a rarity in the business: good service, experienced salespersons, friendly staff, and a quality deal. I have already told my friends and colleagues about my good experience at Penske Honda.Keep up the good work! more
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Excellent experience 3/11/2011

The experience we had a Penske was excellent. They worked with us to get the right trade-in value to satisfy us. The process of getting the lease was easy with very little wait. Our Salesman, Ron Hapes, was very professional and friendly. Very pleasant demeanor. We will be back one day to purcahase another Honda form Penske. more
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My experiance was great! 3/10/2011

I don't know how others have had such bad experiences, but my experience was great. I never felt pressured, my salesmen (plural! Bill and John are both great and answered every question I asked, and they also remember me anytime I come in) were very informative and offered great advice. I didn't feel pressured at all. I was getting a decent deal from them on my Civic Si, and I found a better price online. I walked back in after seeing this price, said this is the price I want, and the finance department gave them the green light. They also let me wait a few days before I gave them the down payment, to where I had my car DAYS before I expected to get it. I had it the same day I told them what I wanted to pay. This was my first new car purchase and it went as smooth as can be. There was a minor paint issue with my car, and the sales department paid for it and got me a rental! I can't recommend Penske Honda enough! Don't let these other reviews sway you, as my experience has been excellent. more
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Great attention to detail 3/7/2011

I worked with Dave Worsham on the 2011 Honda Pilot lease I recently made with Penske Honda and have been very happy with the purchase and ease of the entire process. Dave made it very easy to do business and i appreciate his attention to detail and professionalism. This was our first experience with Penkse Honda and first Honda purchase. I would recommend the dealership again and him as a sales rep, my wife and I have purchased and leased many other vehicles and this buying experience stood out as it was truly easy and not painful as others have been. more
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Great people 3/4/2011

Great Individual Service Advisors, Honest Repair Personnel more
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Best of the best 3/2/2011

I shopped all over town looking for my Ridgeline. The team at Penske was by far the best of them all. No pressure and very friendly. I will not shop anywhere else, ever again. more
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Great job 3/1/2011

Greg Pirinelli did a great job with us. more
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Complete trust 2/16/2011

The only place I am going for service. My car is older, so they might tell me stop bringing it back, but they always deliver. I have complete trust in their service. Check out the oil change. I had been using the "oil change in 10 minutes" crap, paying 40 bucks. The bill stated the charge for the oil change was 30.00 and they inspected all kinds parts. It's the deal for sure. I wish I could buy one of the new ones they got there too. The new CR-Vs are big baller. more
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The dealer of choice! 2/4/2011

I purchased new wiper blades for my 2006 Honda Civic this morning and attempted to install them myself. The job was more than I could handle and was advised to bring the car in and have the service department install the blades for free. I took you all up on the offer! Nothing against the guys and there were several of them who attempted to install the new wiper blades, but even they were running into difficulties. This actually made me feel rather good since I consider myself to be an above average person when it comes to working on my cars. After a few minutes Ed came over and diagnosed the problem with my blades. He quickly got the correct ones and installed them in a matter of minutes and explained to me why the ones I was sold did not work. He also advised me on what to do the next time the blades are replaced. I worked with Ed about a year ago on a repair for my Civic and he was very good then. I just want to let you know what a good guy he is and truly committed to excellent customer service. Even though I did NOT purchase my Civic from your dealership, trust me, when it comes time to get my next Honda, Penske will be the dealer of choice! more
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Extremely helpful 1/31/2011

I originally purchased my Honda CRV from Penske Honda. Since then, I have taken it back to them for general maintenance. Calling them to set up an appointment is easy and I really enjoy interating with the service personnel. They are extremely friendly and helpful - just like they were a member of your extended family. Their waiting area is pleasant. There is a large color television, plenty of vending machines, and complimentary coffee and breakfast pastries. When they need to speak with you about unexpected work, you are always approached in a very tactful, non-condescending way - something I appreciate very much. No question seems dumb. If there is one thing I could change about their service is that their turnaround time on provided shuttle service would be quicker. Sometimes it take me about an hour to get to my destination due to the number of other people that have to catch a ride to their destination. more
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Great dealership 1/28/2011

we have purchased several honda cars from this location. we made a huge mistake of purchasing our last honda from tom wood honda in anderson - we should have gone to penske... we will not ever buy from tom wood and will go to penske in the future - please don't make the same mistake we made more
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I will not shop anywhere else 1/25/2011

I shopped all over town looking for my Ridgeline. The team at Penske was by far the best of them all. No pressure and very friendly. I will not shop anywhere else, ever again. more
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Dealership with integrity 1/13/2011

This dealership has had more integrity than any I've ever dealt with. They do what they say and aren't always looking for ways to rip off their customers. I have never in my life said I would recommend a dealership to a friend but I highly recommend Penske to my friends. In fact, I recommended them to my sister and she bought her car there and has had the same great experiences with sales, finance and service. more
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Overall a good experience 1/6/2011

We were very happy with the customer service and the quick turn around in handling two recall issues and an oil change. So far we have had a number of minor issues and recalls,as well as a few oil changes; and all have been handled in the same manner. Overall a good experience. more
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Efficient, clear and friendly 1/5/2011

The experience from start to finish was efficient, clear, and friendly. Our expectations of car salespersons is always low, and we have had a number of forgettable visits to dealers. From the moment we met Bill Edney, we discussed our expectations for a car. He was helpful in finding a vehicle, and never was the "typical" car salesperson. Most of all, there were no surprises or last-minute changes to the price or with our financing. Bill was very helpful, courteous, and knew exactly how to communicate with us. As with every car deal that I have done over the years, I expected just another painful experience and just another weak salesperson. Penske Honda, and specifically Bill Edney, demonstrated a rarity in the business: good service, experienced salespersons, friendly staff, and a quality deal. I have already told my friends and colleagues about my good experience at Penske Honda. Keep up the good work! more
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Great buying experience 1/3/2011

After looking at Penske inventory on the Internet we went to the showroom and was greeted by Eric Pruyne. We told him we were interested in the white Cadillac SRX but couldn't find it. He set out to find it for us which he did shortly. He allowed us to take the car for a test drive and explained some of the features along the way. He walked us through the process of purchasing the vehicle. He introduced us to Rick Nadolski who talked us through the financial portion of the purchase. While we were in with Rich, Eric had the car washed and license plates transfered and he even helped us transfer the "stuff" from our old car to the new one. The SRX is wonderful. Thanks to everyone for a great car buying experience more
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No pressure environment 1/3/2011

I appreciate the ease and no-pressure environment in asking questions and getting assistance that I have found to be available at Penske. I usually come with some information on the vehicles(s) of interest and the sales people's statements and evaluations of the strengths of a vehicle coordinate well with what outside commentators have said. Sales people try to be as accommodating a possible in meeting my needs and clarifying what information I need to have. more
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Everything great 12/29/2010

Greg was great, everything great. Wished for a little smaller price, but salesman said it was the best you could do. After I checked KBB I found our price to be a bit smaller than retail, but still a few thousand over trade in value. But, we bought because my wife really liked the car and I am a softy for her!!! One of the older gentlemen in sales even played with our grandkid for awhile as we talked with each other! Nice guy. more
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Accommodating 12/24/2010

I appreciate the ease and no-pressure environment in asking questions and getting assistance that I have found to be available at Penske. I usually come with some information on the vehicles(s) of interest and the sales people's statements and evaluations of the strengths of a vehicle coordinate well with what outside commentators have said. Sales people try to be as accommodating a possible in meeting my needs and clarifying what information I need to have. more
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Above and beyond 12/21/2010

Dave Redmond went above and beyond to help us get into the best vehicle that we could afford. We told him what we wanted our monthly payment to be, and then he gave us all the possible financing options for the two vehicles that we were looking at. He even allowed us to take both cars home to see how they would fit into our garage. We got a great deal on a great, new car. more
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Owner Message

  • Dear valued Penske Honda Customer: We want to thank you all for making Penske Honda the #1 Honda dealership in the Indianapolis area. Our team could not have achieved this tremendous ranking without your continued loyalty and patronage. You can expect this Honda dealership to continue providing the exceptional, award-winning level of service our community expects and deserves.&nbsp; &nbsp;Over the years, we have built an award-winning experience that our guests and employees can enjoy. This caring and supportive environment fosters a genuine joy for our work and produces great results. The final result is a very high standard of customer satisfaction, which has earned the store multiple President's Awards, the highest honor awarded by American Honda Motor Company. With your support, we are proud to announce that Penske Honda has been recognized once again as one of Honda's elite. &nbsp;We encourage strong family values which have created a positive environment. Our values are driven by respect for others and the integrity to do what's right. Using great teamwork, we accomplish our vision to create trust and honesty for everyone who comes in contact with our dealership. Penske Honda offers resources that are unmatched in the industry and they are all available to serve you. Whether it's a new or pre-owned automobile, we can assist you in finding the auto that fits your needs, wants and wishes. We are proud to participate in the Honda Certified Pre-Owned program, which has been acknowledged as one of the best in the industry. Our dedicated financing team here at Penske Honda is here to simplify the process of getting you the best auto loan or lease terms available. You can come in and take advantage of our experienced, well-credentialed service technicians and a fully stocked inventory of Honda parts and accessories. We look forward to servicing all of your vehicle needs. New Car Sales Used Car Sales Certified Honda Sales Finance Department Service Department Parts &amp; Accessories Boutique Collision Center Penske Promise Program Honda Graduate Program Trade Appraisals

Additional information
  • Hours: Mon 9am-9pm, Wed-Thu 9am-9pm, Tue 9am-6pm, Fri-Sat 9am-6pm
  • Payments: Visa, Discover, Master Card
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