I was very disappointed during my experience at Par Exsalonce. I am not a frequent customer, but come about 2-3 times/year. My mom and I came together, as this was my Christmas present to her. We arrived a 1/2-hour prior to our appointments, as suggested when I scheduled. We waited about 10 mins. They called for my mother and another customer and took them back to the locker rooms. I thought it was strange that they didn't take us back together since our appointments were at the same time. I waited an additional 15 mins and was taken back to the locker rooms. I was handed a robe that was about 5 sizes too big and told "it will have to do, it's the only clean one we have". I was taken for the foot soak, but the massage therapist was ready and told me that she didn't have time to wait as she has another customer scheduled after me. The massage was fine. After the massage, she went to turn on the shower, however the showers were full. She had me wait in the foot soak room. After 15 mins of waiting, I was taken to the shower. I waited for the steam. As I was finishing, the steam finally turned on. I was very disappointed by my experience. It was not the relaxing afternoon that I was hoping for. It seems that Par Exsalonce has chosen quantity of customers over quality. I don't think that I'll be back.
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