One Stop Auto in Hollywood

I always love you guys. I'll be with you forever. Love Teda more

I trust my car to 1-Stop. I trust my ex-wife's car (she drives our children) to 1-Stop and if my mother lived in LA I'd trust her car to 1-Stop. I trust that when Brad or Evan diagnoses what's wrong with my car, then THAT'S what's wrong with it. The work is superb, the prices are low and, most important, the work is guaranteed. I have to drive across town to get to 1-Stop but I would never take my car anywhere else. more

The guys at One Stop Auto get my kudos. I've always been pleased with their work and appreciative of their patience with my questions. One time I "comparison shopped" them for a very expensive part with another shop I trust, and they came in $100 cheaper. I appreciate the way they give you a written quote when you drop your car off and then call you as soon as they have more information about the problem. They go above and beyond to make it easy to be a customer. For example, I work downtown and couldn't get back to their shop by 5. They accommodated me by locking the spare key in the car at my request and parking it at meter they'd loaded to tide me over until I could pick it up. more

i wanted to get some service done and they quote me xxxx price. i was astounded. they said its a lot cheaper than what dealerships charge. they told me it really only takes half an hour to do the work but will bill for 1 hours because dealers bill 1.5 for the same work. are you kidding me? LOL at least they are honest about that part. more

I've been going to One Stop for a couple years now and I am always amazed at how friendly and efficient they are. They are completely transparent in the advice, prices, and services offered, explain everything that's being done, indicate what's actually necessary, and are always a fair and honest broker in the mechanics process. I used to take my car exclusively to a dealership, where every other visit something significant was diagnosed as problematic... I can tell you my vehicle has never been so problem free as when I started taking it to One Stop. These guys are great to work with, responsive, do fantastic work, and are **honest.** I refer everyone I know to One Stop. They're here to fix cars well and make lifelong customers, not make a quick buck off everyone who comes through the door! more

Ian and Jaime always help me. They are really honest, too; if they make a mistake, they admit it and correct it. If I don't understand something, they explain it well. more

I love that One Stop, Jaime and Ian, are so honest. If there is a mistake, they correct it and are helpful in so many ways. more

I feel I've always gotten honest service at One Stop and not been sold things that weren't necessary. I don't always like the bills, but I've got an 11 year old car, so that's to be expected. more

Always get great service from Evan, Jaime and everyone there. more

Great service. Work done on time as promised. more

I have been a One Stop customer for over ten years and the work has always been excellent and honest. more

I always take my car to these cars. I trust them completely. They're also quick. more

I'd switched from synthetic to regular oil at a previous visit. Evan didn't realize that, didn't check the computer and gave me what he was used to giving my car. Opon realizing his mistake, he ate the difference. This is why I love these guys-honest above all else. more

1 Stop Auto Shop takes the hassle out of auto repair and maintenance. more

I recently had my front brakes replaced and an oil change. The work was done quickly, their mechanics were knowledgeable and I was on my way in no-time. I highly recommend One Stop Auto more

One Stop always does a good job on my vehicle. I've had 3 cars over the past 10 years and I have brought each in for service over the years. They've been in the neighborhood for years, obviously for good reason. I recommend this shop to all my friends. more

Zero stars. Furious, actually... there's no other word to describe it. I brought my car here after a minor accident for about $500 of body work. Because I don't have rental coverage, I was strategizing about how to drop off my car to have the work done without being stranded at home for three days. It occured to me that I had a trip out-of-town on labor day weekend and that I would be not needing my car for five days. Excellent. So I ran the car in for an estimate, was in and out fairly quickly, and on my way. Checked in with my insurance company, they were willing to compensate that shop... good good... and I was all set. I call up One Stop and begin to explain my situation... the person on the phone was clearly distracted and only half paying attention to me. I repeated myself several times and just got "okay, okay, that's fine" without any sense that he was really hearing what I was saying. I very clearly explained that I was going out of town, that I wanted to drop the car off on Friday morning, the 3rd... that I'd be back on Tuesday morning, the 7th for it. "That's fine, just bring it in". Um... can I schedule that? "No, it's cool, just bring it by, that's fine". Oh really? I don't need an appointment? "No, no that's not a problem sir, just drop it off on Friday." Um... okay then... if that's all I need to do... Friday morning comes. I'm there at 7:30am sharp. "Hi, I'm here to drop off my car" - give them my name - they look it up in the computer - "Okay, here it is... no problem" Okay, great, my insurance adjuster will be here before noon today, it should be all set up, and I'll be back on Tuesday morning, then, to pick it up. "Oh, we don't work on weekends and we're closed Monday for Labor Day. We won't even get to it until Tuesday. You can pick it up on Friday (a week from now)." I attempt to explain that I had an in-depth conversation about my travel plans, the reason I waited a MONTH to get the car fixed, and that they agreed to those dates/'times when I made the arrangement. I got nothing but a blank stare. "Uh... yeah, we're never open on weekends. Just the repair shop not the auto shop. And everyone's closed Labor Day" I attempt to explain how inconvenienced I was by this. More blank stares. Obviously this guy could care less. He was dismissive, ambivalent, and finally I just gave up and left... anyway... I now had to run my car home, have my friend follow me BACK to my apartment, then take me to the airport. We almost missed the flight because of the extra time that we needed to re-park my damaged car back at home. Unbelievable. I return from my trip and call them up today. I begin to explain the situation to the manager who answers the phone. He turns out to be the same guy from Friday. Cuts me off several times, keeps repeating "We're closed on weekends, we always tell everyone that (no) and we always tell people to drop their cars off on Mondays (no)" Again dismissive. Again ambivalent. I tell him that because I have no rental car, I needed to have the work done while I was out of town. It's my only car, I commute 30 miles per day and public transportation isn't an option... ask him what they can do to make this situation right. Silence. A chuckle. "We can't do anything, we didn't do anything wrong". Actually, they didn't do anything right. They were unprofessional when I got the esimate, inattentive and unengaged on the phone, didn't hear anything I told them when setting up the appointment, rude when the mistake was discovered, and unaccepting of any blame in the situation. As I was ending the call I hear a voice in the background say "What? He wants us to make it up to him? Pshhh..." My blood boils at this point. I said "Well, please know that I will be taking this up with my insur..." *CLICK* They hung up on me. more

You do excellent work and are honest, dependable, reasonably priced, and nice besides. I wouldn't go anywhere else. more

I am always impressed by how professional the service is and how much I can rely on the quality of the work! The staff is top-notch and really knows how to provide excellent customer service. more

alway friendly and fast service. more