I did my research & decided on a Mitsubishi split unit. I also knew the size of my space so I knew I wanted pricing on 2 units that I had to choose from. Called 3 companies for quotes and met with 2 (one didn’t call back). First company sent a young guy without even a tape measure, gave a quote the following week and answered some of my questions the week after that, haven’t heard back from them on remaining questions.
O’Brien sent Mike 3 days after I called and he looked at the space and worked up options on the spot only needing our WiFi and his computer, answered my questions & was totally professional. He gave me a reference which I checked the next day (they were also glowing about the O’Brien experience). I called Mike and he scheduled the install for the following week, but they had their install manager come out in the interim to make sure of the difficulty of the job and to plan. This gave us a chance to ask questions about placement that were very helpful. They came in a rainstorm and put up tarps to stay a bit dry & had the whole job done in 6 hours. It looks & works great.
Everyone was professional, courteous & just nice folks. I Unhesitatingly recommend them for any heating & cooling jobs. Not the absolute cheapest price, but not far off and who knows what service & job I get from the cheapest guy. Well worth their price given the quality & customer service provided.
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