I moved into the newly renovated Tuscany Village apts under the management of Nurock properties nearly 1.5 yrs ago. Very pretty facade. That's right a facade. The enticements were ""new apts., sparkling pool, new appliances, computer room, exercise room, and after school breakout"". All this behind a secured, gated community. Sounds great, especially for an income-based apt. So here's the truth. The buildings are built with inferior materials and poorly constructed. No door in my apt hangs properly, the floors are uneven and rocks are felt underneath the carpet. The walls are concaved. Garbage is often found outside the compactor. There is no regular spraying for insects. None of the things advertised were available when I moved in and most still aren't. The pool finally opened, late summer but it closes at 5:00 pm. So when does anyone who works get to use it. Management is a joke. Turnover high. In a year there has been at least five different groups here. I pay full market price for my apt. I work everyday, 9-5. When I came in to pay my rent, the office was closed...at 5:00. I came in the next day on my lunch and was told there was no deposit box. No checks excepted. Debit/credit cards only or money orders. Both requiring pmt in person. Pointing out a conflict in time, I was told to leave a money order with the maintenance person!! Really??! She could not nor would she stay late to accommodate the residences. But would collect 25.00 for the 1st late day and an additional 5 for each day afterwards. I pay nearly 900.00 to these people every month on time and even early, just to be a good resident. Recently I lost my job. Asking if they would adjust my rent (income based, right?) I was told ""no"". The company has never made it a practice to help a resident in this situation. So, still trying to be the 'good resident' I informed the manager that I would be moving, for I couldn't afford to pay the 900.00 with unemployment. She responded with 'Well just so you know, you will still be expected to pay the rest of your contracted year."" Unbelievable!! So I paid my rent, that very day, 3 DAYS EARLY. The next week I received a note in the door ACCUSING ME OF BEING LATE with my rent and owing over 50.00 dollars to them, DEMANDING payment immediately, and THREATENING to file for a warrant against me for 50.00 and three days late. I went to the office to discuss why was such a horrible letter put in door. I was told 'yeah, well you're not the only one. I don't know what happened but we'll get to you. There are others ahead of you.' Now, I understand Kim did not make the standard form letter I held in my hand. I was not looking for her to simply erase the problem. What I wanted to some good ole-fashioned customer service. I'm a regular, good paying, now irate customer looking to be placated. I got nothing but a dismissal. She actually at one point turned her back on me and walked away. I waited as she attended to other business. I approached her again, that I had not been satisfied. She asked, ""what do you want? You're mad because I'm doing my job."" I replied, ""No, Kim, I simply want some good customer service. "" I went so far as to TELL her what she should be saying to me, which is first to apologize to me, make me feel like a valued customer. She simply looked at me and refused to say anything. I recorded the incident, and am sending it into CBS. NuRock management is a slumlord and there no other way to look at it.
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