North Shore Auto Mall

bought my honda from auto mall last week, very good experience. would recomend to all my friends. thanks again guys more

purchased my acura there because they had the best price for low mileage ones with nav. good experience, would buy from them again. thanks more

ever since the first phone call, the folks at the auto mall have been honest and straightforward with me. they didnt make any crazy promises to try and lure me in. they were upfront about how much negotiating they could and couldnt do. this was one of the biggest reasons my husband and i bought our vehicle from the auto mall. all of the other dealers that i called promised that they would shave thousands off of the asking price, but when we arrived at those dealerships, the person we spoke with was nowhere to be found. thanks alex for getting the car serviced and cleaned up on such short notice. we'll tell all our friends about you guys! more

North Shore Auto Mall has been serving the greater Boston area for over 17 years, specializing in pre-owned vehicles at extremely competitive prices. BBB accredited rating of A+, buy with confidence! more

the no-pressure attitude at north shore auto mall was a breath of fresh air compared to the new car dealers that my husband and i have been visiting all week. we have been looking for a car for almost 5 weeks now, and we're both getting tired of being hounded to buy a car. josh at auto mall was very helpful and did not try to pressure us into making an impulse buy. we will be back soon. more

thanks to don and javier who got me approved for a loan on a mitsubishi outlander even though i didn't have the best credit. would recommend to anyone, thanks again! more

Our family went to this car dealer and was not treated well. First, this place discriminates against its customers; when we got in, we were left unattended for almost 40 minutes, until we tried to get their attention. It appears the place is owned by some asian guy and his son came to attend to us. We sat down and tried to negotiate the price to come down since there were a number of things that were amiss; they came back and told us that they would absolutely not budge on the price. We then asked them for a test-drive; after test driving the car we made up our mind that we were going to buy it and asked them for a purchase agreement. The owner's son said that it would take just a few minutes for him to draw up the purchase agreement, but to our surprise he kept going around in circles. Finally he and his father came out from a back office and sat down at a computer nearby and pretended to be working on my case as they were speaking in some asian language; in a few minutes the son came to me (after exchanging some information with his father in a foreign language) and told us that we had to put down a $500 deposit before they could process the purchase agreement, and they needed all our insurance information. When we insisted that all we needed was the paper work stating that they had agreed to sell the car to me, they started playing games and told me they would send it as soon as someone in the back was finished dealing with another customer. The son of the owner proceeded (rudely) to tell us that our time with them was done. We decided to cancel our dealing with this auto dealer and drove away. This place is not a good place to buy a car from and their discriminatory practices are very subtle but easy to pick up if you pay careful attention; stay away from them. more

my wife and i originally went to kelly honda to look at some certified accords, but the salesman that we had there was very pushy and kept trying to pressure us to lease a brand new one.\r \r after leaving kelly honda, we drove by the north shore auto mall, which is on the same street, and saw that they had more than a few of the type of accord we were interested in.\r \r an hour later, we were signing the paperwork on a 2008 honda accord that was still under warranty. kelly honda wanted almost $3,000 more for the same exact car. buying from auto mall was a no brainer for us.\r \r we are very satisfied with our purchase and would buy from them again. more

They violated state law. The consumer is protected under Chapter 93A. They deceived me into purchasing a vehicle with failure to notify me the vehicle was in two car accidents. Now my trade in value has plummeted and I am pretty much screwed. They are required by law to tell me this and did not. They under paid me for my trade in because the car had too many miles on it and they couldn't guarantee it, so they would have to send it to auction. Yet at the same time sell me a car from their lot that had TWO accidents......very very bad people. You are free to do what you want, but I highly suggest NOT going here. more

Saw a BMW X5 they had listed on Craigslist and called to make an appointment to go in and test drive it. Car started up and drove perfectly, interior was pretty much spotless. Whoever details the cars down there does a good job, because the car looked brand new.\r \r My salesman, I think his name was Josh, did a pretty good job at showing me around the car and explaining to me and my wife (who are in our 50s) all of the gadgets and whizmos.\r \r Will recommend to others! more

Purchased an Acura TSX from North Shore Auto Mall about 2 weeks ago, drove all the way from Rhode Island because the car we were interested in had less than 20,000 miles on it, which was a big selling point for us. The buying process was typical, but they really went above and beyond when we called them to let them know that we accidentally left some things in our trade-in. They saved us a trip back and mailed us all of our things. My husband is satisfied with the monthly payments and I absolutely LOVE MY NEW CAR, win-win for everyone :) more

Bought my 2007 Nissan Murano from these guys last month, haven't had any problems. I spent almost a month looking for the best deal on a Murano with low mileage and these guys had one that fit the bill. I went in with my wife and dealt with Josh, who showed me the car and went on a test drive with us. They wouldn't budge from their advertised price, but it was already the lowest price that we could find, so we pulled the trigger.\r \r They did all of the paperwork and got the car ready for us to take delivery the next day. Not sure why there are so many bad reviews, our experience was very straightforward and easy. more

I purchased an acura tl 08 from here in December of 2010. They had the car in the show room. and made it seems more than what it's worth! the signatures weren't finished yet because i had to let my sister co-sign for me, so i wanted to call off the deal with trading in my acura rl 2001. Sadly, i already signed the title over to the owner who's name is JACKIE and he said to me over the phone that If i leave the deal now he will have to take my acura RL no matter what. He is the worse person on this planet!!!! shady and a EFFN A-HOLE. i can't even express my opinion of this place in words. So i would not take the lost of my vehicle , i had to go on with the deal. Now, the car came with after market 20"" rims . He offered me the option of giving me those tires and he will ""locate"" the original stock rims and tires for me. he had it in written document which at that time i didn.t pay a mind to the word ""locate."" I kept waiting for the tires , called a few times and jackie kept making excuxses and told me to speak to the owner Don who was in charge of purchasing the item. jackie was the one who made me this deal so in my opinion he should be the one to deal with me. that wasn't the case. So when i call for Don , the workers there always have an excuse that he's not in yet, etc. Headache headache and headache is all i dealt with . I'm suppose to be happy with the car i'm getting and im not at all! What they keep using against you is that they are a ""used"" dealership. they dont have to fix up the car and it is sold the way it is. That mother-EFFER has the worse attitude, Sorry for this bad attitude and extreme use of words.. but I went through HELL. within 2 weeks, i was driving home from work one night and my tire blew and i was grinding on the rims. Worse night of my entire life! they never call me back on the tires and I am at the point where I rather not deal with them again. Just a couple weeks ago i went to get an oil change at an acura dealership and they ran my car is check for problems. I'm only suppose to spend 40 bucks on an oil change.. but instead i spent 200 almost 300 because the filter was so dirty and it needed to be changed!!! One problem after the other here.. it's insane. THEY SHOULD NOT BE IN BUSINESS ANYMORE! somebody needs to sue them . I hope jackie goes to HELL. might sound harsh but he's the most evil person i've ever met. NEVER EVER will i go there again and PEOPLE... DO NOT GO THERE! NO MATTER HOW GREAT OF A DEAL THEY MIGHT SEEM TO HAVE.. ITS ALL A WAY TO GET PEOPLE IN THERE. DO NOT SIGN ANYTHING UNLESS U ARE SURE. BUT PLEASE FOR YOUR OWN SAKE.. DO NOT EVEN CONSIDER THIS DEALER THEY ARE THE MOST SHADY PEOPLE. BY THE WAY. I RATED A 1 BUT I WISH I CAN JUST NOT RATE. THEY DONT EVEN DESERVE A ONE. more

I purchased straight out a fully loaded Mercedes from this dealer in Feb/11. The owner claimed it was his wife's personal car, and it was in mint condition. We have had nothing but problems with this car. The owner tried to pass the car off ""like new"". I got a flat tire on the first day...only to find out that the brakes were bad when I had to purchase 4 new tires...He replaced the brakes/rotors on Day 2. About two weeks after purchase we decided to go to a reputable Mercedes dealer only to find out that we had leaking/cracked gaskets, and a faulty support bar under the car. I contacted the dealer. and he claimed ""his only responsibility to me was for the car to pass the state inspection"" . He was not going to fix anything!!! I spoke to the mechanic Dave ( who was aware of the issues/ and told me personally after he replaced the brakes, that he would never put us in an unsafe car, and he would fix anything else that needed to be done). When if we found more issues Dave stated ""his hands were tied."" Then I spoke to the service manager Don (obviously Mr. Lee's monkey), who refused to repair or take any responsibility on the auto. At this point, I have had to replace leaking gaskets, 4 tires, support bar under the car, GPS, perform a ""service B"", car seat's massage units. I am sure this will not be the end. This dealership should be shut down!!! DO NOT BUY ANYTHING from MR. LEE. HE IS A LIAR AND A CROOK!!! more

I went in Yesterday 10/23/09. I Was attended by a sales rep. J.S. I was told need to get approved/credit wise. However they will give me a call so i can come in and discuss payment arrangments etc. Per sales rep best to leave a deposit. I left a $1,000 deposit I got receipt. Was told by the saless Rep. If I dont like the arrangement, I will just go with the receipt and get my refund. Remember it was just a deposit/ a hold. A few hours went by, I went to the dealer stating I changed my mind no longer interrested on the vehicle i came to get my deposit. Mind you I dint sign for the Vehicle nor Discuss Payment arrangements. The sales rep was rude, stating i cant change my mind. Turn me over to the Manager he said you're not getting your Money back take me to court. It was awful, but they dont know i work for an Attorney this case will be Provono for me. Becareful don't leave deposit, just incase you still need to do some window shopping. And if you do need to Make a deposit make sure you write out a check, that way all you have to pay is the cancelation fee. Good Luck. P.S I had to rate a one. it wont let me leave it blank. Cons: Stole Money/Bad Customer Service. more

I went in with my brother to look at one of the used cars. When we got to the lot, nobody came out with meet and greet, so we decided to go in and no one bothered to help us, we had to ask if there was a sales man around! One kid was surfing the web and looked up like we were bothering him. His attitude really sucked and did not want to help us out. Plus the sales manager refused to run my credit check for financing and wouldnt even consider offering finance options to share with us. I walked out of the dealership very dissappointed and feeling insulted! Needless to say, i have been approved by my bank and i have my check, but i will not be returning to that dealership! I dont recomend anyone to them. they dont deserve my business or anyone else's for that matter! more

\r I purchased a 2006 Honda Civic from North Shore Auto Mall. Less than a month after I purchased the car, I noticed a squeaking noise coming from the front driver side tire. I promptly made an appointment and took the day off of work to have the car inspected and fixed. The service manager informed me that it was a ball joint that was dry and needed some grease which he stated he applied. I drove the car home, however, by the end of my 40-minute drive, the noise had returned. I immediately called the shop again and spoke with the manager. He told me that I would need to have the ball joint replaced. \r \r I made another appointment, and took another day off of work to have my car fixed. The appointment was for 8am. When I arrived at the service center at 8am, the manager informed me that the part wouldn't be in until at least 11am. They had ordered the wrong part and had to overnight the correct one. When I returned around 3:30 to pick up my car, he said it was all set. I drove about 5 feet in the parking lot and the noise came back. I went back in and informed him the noise had returned. He told me that the technician hadn't test drove the car after fixing and that he was going to ""yell"" at him. He brought the car back into the shop and after about 1.5 hours it was returned to my possession. The manager said that the tech had not put enough grease in the part.\r \r The noise returned again about a month later. I called the dealership and spoke to the service manger. I explained that the noise was back and that I did not want to bring it to him again, as I did not trust he was fixing the actual problem. \r \r I made an appointment to take the car to my personal mechanic to verify the problem. After 30 minutes with the car, my mechanic informed me that the driver side strut mount was completely broken, and that the passenger side strut mount is about to go as well. He then told me that the driver's side strut mount was covered in oil, which was used to quiet the noise it was making. \r \r I called the dealership's service center and spoke with the service to inform him of what was wrong with the car. He told me to bring it back to him so he could fix it again. I explained that I did not feel comfortable bringing the car to him, as I had already done so 3 times and the problem wasn't fixed, just covered up. I suggested that they should pay for a mechanic to fix the issue, to which he refused. I then called the sales representative that sold the car to me; he said he would speak with the service center and then call me back. When he returned my call, he told me I had to bring the car back to the service center. \r \r This dealership's service center filled up my strut mount with oil, they thought because they had a young girl buying a car they could pull one over on me by masking a noise and telling me they fixed something unrelated to the true problem. more