Napleton's Oak Lawn Mazda

I highly recommend Oak Lawn Mazda dealership. Great group of people at the showroom - I was greeted well and taken care of at every step of the sales process. My sales rep took his time in explaining all the features and specifications of the car that I had chosen. I was very convinced about my choice after all his help and I am glad that I purchased my new Mazda6 from Oak Lawn Mazda. I'll definitely be returning here for my regular maintenance and servicing. more

Oak Lawn Mazda is great with their customer service. I have been taking my vehicle for regular servicing at this dealership and I have never been disappointed. So far I have had some major repairs done my car along with the regular oil changes and I have never been quoted unreasonable amounts. The staff is friendly and the job is always done on time. I have had nothing to complain about and I definitely recommend Oak Lawn Mazda. more

Oak Lawn Mazda is the dealership you want to visit if you're in the market for a new or pre-owned Mazda. I recently purchased my brand new Mazda 3 from them at a great price. I did do some comparison shopping at various other dealers but I eventually settled with buying from Oak Lawn. Very polite service and I was treated with respect. They have an easy to navigate website and I did most of research there before going into the dealership to test drive. I was very impressed with the quality of service and their willingness to package a great deal. I highly recommend this dealership! more

Oaklawn seems like they have decent prices, but when I sat down with them....it all came to a head. The car was listed at $13,800. It was a great car and worth every cent of that. They tried to offer me payments of $464 for 48 months! That comes to over $22,000! Then I figured out that they snuck in a $2000 extended warranty package. Even if I wanted the warranty (which I didn't), my out the door cost should have only been $17,000 or less, once my trade-in, fees and taxes were factored in! They wouldn't even entertain that I was preapproved by my bank for 6%. In fact, they would not disclose what interest rate they were using to estimate my payments. It seemed like 30%! They didn't even do a credit check to see that I had a score of 745! When I called them on their lack of transparency, I added the numbers that THEY gave me right in front of them and it didn't come near what they were charging. What were these hidden numbers?!! The salesman seemed dumbfounded when he realized that the more

I recently bought a brand new Mazda CX7 from them and thought the experience was fun, got a good deal and look forward to maybe getting another car from them should I buy another Mazda. I definitely recommend this dealership! more

I live in a different state and made an agreement with their internet department over the phone to purchase a vehicle from them. I asked them how much of a deposit they needed to hold the car for me so I could fly out and pick it up within the next couple of days. They said $1000 so I gave them a credit card number over the phone, bought my plane ticket and was already to fly out to pick it up (I had guaranteed them I was buying the car). The next day they called me to tell me that they had totalled the car on the way to fill up the gas tank in anticipation of me getting there. 3 weeks later I pulled a carfax on the car, just cause I was curious and found that they had really just sold the car to someone else! So now I have no car and am out the money I paid for the plane ticket!\r Beware of their dishonest practices! more

I contacted the sales department of Oak Lawn Mazda to see if they would accept Ford Partner Program S-pricing on a specific auto in their inventory that I had looked up on the Mazda USA web site. 2 different sales people said that they did and to come on down to close the transaction (I still have the voice mail). When I got there, they would not sell me the car for the S-pricing. To be fair, it is their choice to do so but since I was very specific as to the automobile in question, they could have simply said that they don't accept S-pricing for that car. The whole process felt like a bait and switch situation to me. Be careful. more

Beware when purchasing a used car with Oak Lawn Mazda. They will tell you that the car passes a 50 point inspection, however, if the car I purchased passed an inspection the mechanic must have been completely unqualified and should be fired immediately.\r I had the car for less then 24 hours and my check engine light came on. When I brought the car to my uncle who is a mechanic, he informed me that it was a trasmission code. When he looked up the code it indicated that the transmission was failing and needed to be replaced. Now 2 weeks later, the car sits until I come up with another 2 grand to pay for this piece of crap. \r I was also told the car only had 1 previous owner but when I ran a car fax report, it showed 2 owners.\r SCAMMERS!!! BEWARE!!! more