Murphy's Autocare

I blew a tire on I-675 this fall and was in a serious bind due to being laid off for several months. Tires for my car are over $100 each new and at that time that might as well been a million dollars as I did not have it. When the tow truck operator came to put my spare on, he mentioned Murphy's autocare and that they would probably be able to help me out. He called and the staff at Murphy's arranged to fit me in on an emergency basis. After looking at all my tires Dave Murphy quoted me a price for a pair of new tires that seemed fair but given my circumstances was out of my price range. Knowing this, he then searched for a pair of used tires that would not only be safe but affordable. I'm quite certain there was more profit in the new tires, yet they went over and above to help me out. Throughout the time I was waiting I found the staff very friendly, especially Dave, and carried on a conversation. Despite the fact they were obviously busy, Murphy talked to me like he had known me forever. I found the waiting area to be pleasant and clean. I have recommended Murphy's autocare to others and will use them again when I need them. more

This is a few years old but I thought I would share. I went to Murphy's based on reviews from Click & Clack (the radio program). The owner greeted me, was upfront about inspection/diagnoses costs and even arranged for transportation. They were a little more expensive but seemed to do reputable work, and I took my car back several times. The last time I took it in to find the cause of a shimmy in the steering expecting just a front end alignment. They called back later that day, said they couldn't find anything wrong but noticed that my tires were dry rotting and needed to be replaced. The tires were three years old and less than 40k miles. I take my car to automotive experts mostly because I lack the tools not because I'm dumb about cars. I've never gone back. I knew they were pulling a fast one on me. BTW, I kept those tires for another 3 years and another 40k miles. I hate when people perceive ignorance and try to take advantage. more

I went in for service a week ago and i have to say that i am very pleased with every aspect of this company. The service i got from the front counter was excellent along with the owner of the company greeting me upon arrival by name. They had a technician thoroughly look over my car for a few maintenance items that i requested be done as well as for their detailed inspection. He also found a few safety issues that needed attention as well with my car that i wasn't aware of. They gave me prices and told me what work would be done with my approval and even asked if they could keep my car overnight. I said that was okay and they offered to give me a ride to my house free of charge and even offered to pick me up the next day when they were finished. (Rare quality to find in a company) When they picked me up the following day I had a pleasant ride with the shuttle driver and i was greeted yet again with a smile from the staff and a clean and organized waiting room. I have to say you guys are the best in the business and my car runs better than ever. Murphy's Auto Care goes above and beyond to make sure your car is fixed right and that you as a customer are 100% satisfied. I will never take any of my vehicles anywhere but Murphy's. Thank you again so much!! more

I went to this shop because it was AAA certified, but that apparently means less than I thought. The clutch in my Ranger stopped working suddenly, so I had it towed in. They replaced my slave cylinder and clutch, and called me two days after I dropped it off to pick it up. The truck was completely undrivable, apparently the clutch hadn't been bled at all--with the clutch pedal on the floor, would drive forward at good speed. They gave me a loaner van and I came back the next day. There was a very, very loud exhaust noise and the heaeter no longer worked--when it's 15 degrees, I like a working heater. Took it back AGAIN and they fixed the exhaust leak--they had put the clamps on upside down--and fixed the heater, but they charged me $100 for the heater because a vacuum hose just ""happened"" to go out during the initial repair. There was a 20,000 mile warranty on the work, but after 14,000 miles the clutch started to go again. This time they told me it would be a new master cylinder, and quoted me a hugely inflated price to install a new one--$550. The only reason I even went was because I was under warranty, and they definitely weren't getting any more of my money. I had the master cylinder replaced at Monro (who always treats me well) for less than half what they quoted. A thousand miles later, my clutch is terrible again, and I'm sure it's something that Murphy's did. Various mechanics have said it acts like a pressure plate issue, but Murphy's claim it is a synchro. Only there's no possible way it could be a synchro when one of the symptoms is the truck driving forward in first with the clutch on the floor. Even though it's supposed to be under warranty, they quoted me $600 labor just to pull the transmission and diagnose the problem--and I was talking directly to the owner. Avoid Murphy's like the plague, they cost twice as much as anyone else and they do terrible work. Pros: Location? Cons: Don't honor warranties, don't fix cars properly more

Needed brakes on my Mini van. Very professional and great customer service. Pros: Best customer service I have seen more