Mercedes-Benz of Thousand Oaks

For completing the service as instructed, I'll give them their due credit. However, the behavior on behalf of the service department is deplorable. I most sincerely recommend that you consider a different dealership (or third party) for your Honda service needs. The first and probably most glaring issue is the cost they associate with their service. For what amounted to a simple oil change, air filter replacement, and tire rotation wound up costing me far in excess of what another dealership had quoted over the phone. I challenged the service professional about this discrepancy and he was "amazed" at how they could operate like that, but by the tone of his voice, he wasn't in any way surprised. The service department also had the gall to call me up in the middle of my service appointment to inform me of additional service they recommended. I knew full well that the service they recommended was not necessary because of the previous history of the vehicle and its maintenance record. After already knowing their inflationary practice for other service, I simply turned it down and promptly made another appointment elsewhere for the same work. I wasn't going to entertain their ridiculous pricing schemes or their efforts to part me with my hard earned money. Lastly, and probably the icing on the bad-tasting cake, was the condition my auto was returned. I had brought it in for a warranty claim in addition to the routine service and it was returned dirty with grease finger prints all over affected piece of equipment. I saw the vehicle washed, but the service technicians themselves couldn't take the time or care enough to clean up after their own mess. After what was supposed to be fairly routine and uneventful, I could easily tell that I was being taken advantage of. Stay away from this poor excuse for "service." Pros: Completed the service as requested Cons: Cost, Deception, Cleanliness, Concern for Customer, more

The Thousand Oaks Honda is not where you want to send you car for service or repair. They are not courteous and you feel just from the beginning you've been ripped off. I have a 2002 Honda Accord and only 53K. My transmission failed TWICE in the last 2 years. First they had to replace it after 30K and made me sign for a new transmission without warranty. Now 23K later, the transmission failed again. Now they told me I signed a no warranty deal and I'll need to pay. They tried to convice me that trasmission can't last more than 20-30K. I would think twice buying a Honda. more

I have recently had a fracture develop in my windshield ( mind you I was just wiping it out form outside when it cracked). I went to Honda of Thousand Oaks since I bought car there in hopes for help. Well the salesperson that sold me a car ( it is less then a year old ) and some mechanic form their service shop told me that it was a rock chip that bumped my car ( car was standing still when the fracture appeared) but also promised me that since they take care for their customers they would be able to offer me "Good Will" replacement . Meaning they will give me new glass for manufacturers price and asked me to come there next day and just talk to their service and parts director "Ken". So I have wasted my lunch hour just to hear that Mr.Ken would not be able to help me with anything and the sales person that promised it to me ( Z. Farhad who I think is actually of some managerial rank there as well) mumble incoherently when asked to confirm that he told me along with a shop mechanic( Willis or Wallas ) Who claimed to work there for 25 years!!! And MR.Ken proceeding to claim that other two Honda employees were not in position and incompetent to make such a decision . If you are reading this review and appreciate your time and good service do not waste your time buying car from them. Way to loose customers over $50 Piece of glass! Pros: They do have big selection Cons: Incompetenet rude time wasters more