For completing the service as instructed, I'll give them their due credit. However, the behavior on behalf of the service department is deplorable. I most sincerely recommend that you consider a different dealership (or third party) for your Honda service needs.
The first and probably most glaring issue is the cost they associate with their service. For what amounted to a simple oil change, air filter replacement, and tire rotation wound up costing me far in excess of what another dealership had quoted over the phone. I challenged the service professional about this discrepancy and he was "amazed" at how they could operate like that, but by the tone of his voice, he wasn't in any way surprised.
The service department also had the gall to call me up in the middle of my service appointment to inform me of additional service they recommended. I knew full well that the service they recommended was not necessary because of the previous history of the vehicle and its maintenance record. After already knowing their inflationary practice for other service, I simply turned it down and promptly made another appointment elsewhere for the same work. I wasn't going to entertain their ridiculous pricing schemes or their efforts to part me with my hard earned money.
Lastly, and probably the icing on the bad-tasting cake, was the condition my auto was returned. I had brought it in for a warranty claim in addition to the routine service and it was returned dirty with grease finger prints all over affected piece of equipment. I saw the vehicle washed, but the service technicians themselves couldn't take the time or care enough to clean up after their own mess.
After what was supposed to be fairly routine and uneventful, I could easily tell that I was being taken advantage of. Stay away from this poor excuse for "service."
Pros: Completed the service as requested
Cons: Cost, Deception, Cleanliness, Concern for Customer,
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