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Businiess name:
Mercedes-Benz of Thousand Oaks
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Review by:
citysearch c.
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Review content:
I have recently had a fracture develop in my windshield ( mind you I was just wiping it out form outside when it cracked). I went to Honda of Thousand Oaks since I bought car there in hopes for help. Well the salesperson that sold me a car ( it is less then a year old ) and some mechanic form their service shop told me that it was a rock chip that bumped my car ( car was standing still when the fracture appeared) but also promised me that since they take care for their customers they would be able to offer me "Good Will" replacement . Meaning they will give me new glass for manufacturers price and asked me to come there next day and just talk to their service and parts director "Ken". So I have wasted my lunch hour just to hear that Mr.Ken would not be able to help me with anything and the sales person that promised it to me ( Z. Farhad who I think is actually of some managerial rank there as well) mumble incoherently when asked to confirm that he told me along with a shop mechanic( Willis or Wallas ) Who claimed to work there for 25 years!!! And MR.Ken proceeding to claim that other two Honda employees were not in position and incompetent to make such a decision . If you are reading this review and appreciate your time and good service do not waste your time buying car from them.
Way to loose customers over $50 Piece of glass!
Pros: They do have big selection
Cons: Incompetenet rude time wasters
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