Mears Mazda Volvo

I bought a used Mazda CX7 about a year ago. I still come in for my general maintenance, and of course the free car washes. Fast and friendly! more

I took my car to have the exhaust manifold gaskets replaced and when the car was returned I was told by service adviser that my exhaust manifold was warped. The effects of the manifold being warped was a very load noise coming from the manifold because a proper seal was no longer possible. Their advice was to get the manifold replaced. Replacing the manifold is very expensive I had to wait to get the repair done. At this point, I felt cheated because my car was in worse condition after the repair. When I finally could afford to get the manifold repaired, I went to a different mechanic. The mechanic check the manifold and informed me the exhaust manifold was not warped, in fact, the exhaust manifold gaskets were not properly in stalled. The improperly installed gaskets caused the loud noise and for exhaust to enter the cabin, which I was told my car would be safe to drive, but would not pass inspection until I got the manifold replaced. James Mears did offer reimbursement for the cost of repair, but not parts. I also wanted to be reimbursed for parts that I paid for and that were ruined. To this day, I have not received any kind of reimbursement. more

MMSanta: We sincerely apologize that you believed your experience to be less than par. We would like to take a moment, however, to point out a few discrepancies between the work requested and actually preformed here at our dealership. Here at Mears Mazda Volvo we do pride ourselves on excellent customer service and strive to make the most out of each car sale and maintenance request. In December 2010 we serviced your vehicle for an oil trap and PCV System due to a check engine light. In January 2011 your vehicle was serviced with a timing belt and front crank and cam seals all at a 15% discount on labor. After reviewing numerous conversations documented between our dealership, dealership in Albuquerque, and yourself it was determined by the Albuquerque dealership that the oil leak resonated in the top rear of the engine. Unfortunately we were never asked to inspect the seal/seal covers in the back, thus the statements are inaccurate. We did not, in any shape or form, touch the portion of the motor that had created the leak. The assistant service manager contacted you immediately after hearing the issues you brought forth. We did, however, refund the amount of $361.45 in good will for time spent. Unfortunately, Mears Mazda Volvo is not able to refund you for the services rendered in Albuquerque as you have requested. We also have been working hand in hand with the BBB on this issue and have supplied all the requested paperwork. We really want each and every customer to have a pleasant experience once they walk through our doors. We are currently revamping our entire website to be more customer friendly and informational, we also will have a brand new waiting area set up this month that will include FREE WiFi for our customers, and computers for their browsing needs. We strive for the ultimate customer experience, and it's our apologies that you feel you did not get 100%. Happy driving. more

My Vehicle needed a warranty part replaced and had to get towed to the nearest dealership (James Mears, TX). We are a military couple stationed at Cannon AFB and trusted the mechanics to service our car correctly. Approx. 1 week later my car leaked 6 qrts of oil. Being that I was suspicious of the previous dealer, I drove nearly 4 hrs to another dealership in ABQ for a 2nd expert opinion. I was appaulled by their findings! The mechanic that changed out my Timing Belt at James Mears Motors did not replace my seal covers (after poking holes through them) tried to reseal it with RVT instead of correctly replacing them with new ones-CAUSING major oil leaks over the next few months! AND, had I not gotten that 2nd opinion and had those seal covers replaced, I would have drove to my next duty station while overheating and killing my ENGINE! I'm currently disputing the short-cut repairs done to my car and reimbursement of the labor, I paid in full for service that was not rendered! And, being that this Dealer lacks integrity, I still have rec'd no comment or return calls from the GM/ Service Mangager. The case has been referred to the BBB. more

Outstanding service. more

Everyone is professional and courteous. more

The service is always done right (never any rework or missed items) and in a timely manner. more

Dustin and Nita are so very patient with all my requests. THANK YOU!! more

i have been getting my cars serviced at Mears for more than 10 years. i will continue to go to you. it is really helpful to know Andy and some of the others will treat me with respect. more

the salesman was good more

excellent more

Well, I still love my 2002 Mazda Millenia I bought from you. Just wish I had a new one!!! Thanks :) more

Some of the people were really nice there more

fast service, free shuttle service to and from work, and a playground for the kids. locally owned and owners are on site. friendly service, easy to work with. they even wash my car when they service it. i would recommend this dealership to anyone looking for a new or used car. more

I recently purchased a used Tribute from the dealer. The salesman was very good and friendly and I was very happy. more

I think James Mears Mazda is the best dealership in West Texas. I have purchased several vehicles from here and have been very satisfied with all parts of the business. The people are friendly, hard working and honest. I have had to go back for a few questions and they did exactly what we agreed upon no more no less. I would recommend this dealership to my family, friends or anyone interested in buying a car. more

Have purchased two CX 9's from this dealer. The first was a used one that and after owning for a while I had to have some warranty work done on it and it was done with no problems and no cost. The second CX9 I purchased from them is because they made me an offer I just could not pass on. They have always been good people to deal with. They have always done just what they said they would do! Have dealed with Mark both time and he has always been on the up and up with me!! more

My daughter goes to Tech in Lubbock we are 800 miles from her. We have had many problems with her car! Andy and the outstanding Service Department have always been there to help her. It is like taking it to family we always trust what they tell her. In college towns it is very difficult to find someone for young adults to trust and Mears Mazda takes good care of our kids without taking advantage of them. Thanks Andy and your entire Service team!!! more

It has been four years since I purchased a Millenia from Mears, when the dealership was located on 19th Street. Best sales staff I have experienced and certainly the most professional, courteous service department anyone could ask for. Don't know when I will purchase my next vehicle, but it will definitely be at Mears! more

I think that James Mears is the BEST place to purchase a car...the BEST place to get it serviced and has the BEST people to deal with. Bob Mears is the nicest, most honest person .....I trust him completely. more