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Businiess name:
Mears Mazda Volvo
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Review by:
citysearch c.
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Review content:
MMSanta:
We sincerely apologize that you believed your experience to be less than par. We would like to take a moment, however, to point out a few discrepancies between the work requested and actually preformed here at our dealership.
Here at Mears Mazda Volvo we do pride ourselves on excellent customer service and strive to make the most out of each car sale and maintenance request. In December 2010 we serviced your vehicle for an oil trap and PCV System due to a check engine light. In January 2011 your vehicle was serviced with a timing belt and front crank and cam seals all at a 15% discount on labor. After reviewing numerous conversations documented between our dealership, dealership in Albuquerque, and yourself it was determined by the Albuquerque dealership that the oil leak resonated in the top rear of the engine. Unfortunately we were never asked to inspect the seal/seal covers in the back, thus the statements are inaccurate. We did not, in any shape or form, touch the portion of the motor that had created the leak. The assistant service manager contacted you immediately after hearing the issues you brought forth.
We did, however, refund the amount of $361.45 in good will for time spent. Unfortunately, Mears Mazda Volvo is not able to refund you for the services rendered in Albuquerque as you have requested. We also have been working hand in hand with the BBB on this issue and have supplied all the requested paperwork.
We really want each and every customer to have a pleasant experience once they walk through our doors. We are currently revamping our entire website to be more customer friendly and informational, we also will have a brand new waiting area set up this month that will include FREE WiFi for our customers, and computers for their browsing needs. We strive for the ultimate customer experience, and it's our apologies that you feel you did not get 100%.
Happy driving.
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