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Terrible and Dishonest Service Department - Review by citysearch c | Mears Mazda Volvo

Mears Mazda Volvo

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Terrible and Dishonest Service Department 1/28/2012

I took my car to have the exhaust manifold gaskets replaced and when the car was returned I was told by service adviser that my exhaust manifold was warped. The effects of the manifold being warped was a very load noise coming from the manifold because a proper seal was no longer possible. Their advice was to get the manifold replaced. Replacing the manifold is very expensive I had to wait to get the repair done. At this point, I felt cheated because my car was in worse condition after the repair. When I finally could afford to get the manifold repaired, I went to a different mechanic. The mechanic check the manifold and informed me the exhaust manifold was not warped, in fact, the exhaust manifold gaskets were not properly in stalled. The improperly installed gaskets caused the loud noise and for exhaust to enter the cabin, which I was told my car would be safe to drive, but would not pass inspection until I got the manifold replaced. James Mears did offer reimbursement for the cost of repair, but not parts. I also wanted to be reimbursed for parts that I paid for and that were ruined. To this day, I have not received any kind of reimbursement. more
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