Mbm Moving Systems

If a frustrating experience with an unethical company staffed by uncaring people is what you seek, then this is the mover for you! Note: I did not voluntarily select this company. My contract was with Patriot Van Lines who unbeknownst to me 'brokered' my job to MBM. Lovely. Bottom line: the Driver will do whatever he wants (including leaving the State with half of your items loaded and not answering his phone for 12 hours while you wonder when he is going to show up and continue the job.), then Dispatch will blame the Driver for any problems or confusion (and the Driver, when he elects to answer his phone, will blame Dispatch, of course), your 'Customer Service Representative' will call you a 'liar' (nice touch, MBM) and claim to not know what is happening until he talks to the Dispatcher and/or Driver.. When all else fails, someone will remind you that 'they' didn't arrange your move, Patriot Van Lines did. If you are unfortunate enough to end up using this company, please keep in mind that questions such as ""Why did the Driver only load and move half of my items?"" ""Why did the Driver leave the State without telling me?"" ""How can you employ a Driver who goes MIA for an entire day?"" ""How am I supposed to get my remaining items to Kansas?""; ""When will the Driver and my items arrive?""; ""and ( my favorite) ""How much is this going to cost me"", will all be answered by the standard response: ""I don't know, this isn't my fault, let me ask the Driver/Dispatcher/Client Rep"" and call you back"" (um..they won't). Hilarious. Just wish I were laughing. more

Saturday: Mover arrives to load storage unit and then driver to apartment to load remaining items. His rude attitude made me reconsider using the company...and I should've listened to my gut feeling right then. Driver and the slowest 'assistant' ever take 6 hours to load 60 items from the storage unit into the truck. We then determine the truck is too large to drive on the street where my apartment is located. Driver tells me he will call the next day and get a small support truck, will load apt items into small truck, then into big truck. That was 3 days ago. The driver isn't answering his cell phone. The company has no idea where he is at. No one knows where the truck is. I have no idea where my loaded items are. I have no idea when my apartment will be loaded. I am in moving Hell. Worse. Move. Ever. more

After months of planning and getting ready for a move, you dont really know how bad it is going to be until moving day gets here. I was going crazy because there was a lot of stuff to take care of. Even though I paid movers to handle the actual moving part, I still had to check that everything else was taken care of. Honestly, moving my stuff was the last thing on my mind. I had to make sure all the utilities were cancelled, that the ppl renting the house were gona get the keys and everything and to top it off, that my new home was ready for when the movers drop my items. Thanks to MBM I was able to do this and much more. I completely recommend it. more

Yes, it was a much better move than when I did it myself, or when my sister moved with another moving company whose name I am not going to mention. Bad things are better left unsaid (most of the time). \r \r Thanks to MBM I was able to move to Greensboro, North Carolina in very little time. While I was apartment hunting and dealt with my new lease, MBM's team scheduled my move and took care of finding the right movers and personell to handle my relocation. By the time they were on their way, I was able to clean the apartment, organize some items I took when I flew here and everything was ready for them to get here and deliver my stuff. \r \r It was as simple as counting 1,2,3. MBM was definitely a good catch. more

Call me a first timer or a moving virgin but I must say that MBM exceeded all expectations I had from a moving company. I had never moved with professional moving services before. In fact, I had never moved long distances before until now. MBM was the one company who constantly called me to ""convince"" me to move with them. At first I thought it was nice, then it got a bit annoying but hey, better to have them calling rather than ignoring me. \r \r I talked to Mr. Jason Kucine and he was very nice and respectful all through my quoting experience. I needed to schedule a 1564.66 miles move which was going to be a rough 24 hour drive. I was already expecting all sorts of bad things to happen judging by many moving reviews (from diverse moving companies, not only MBM) and I knew the price was going to be ridiculous. Little did I know, I was in fact dealing with responsible and professional movers who definitely know their way into this type of long distance moves. Thanks to Jason and his team, I was able to move with the least amount of inconveniences possible and I am able to enjoy my stay here. If I ever have to move back to CA or anywhere else, I will DEFINITELY use MBM for my move. more

I don't know where to start. Their truck was too small to hold all my goods so they had to come back the next day to finish but I had to fly to my new home so couldn't be there. Their guys were awful. They packed my stuff and I can't begin to count how many things ended up smashed. They moved one portion to an apartment, the rest to storage. They damaged a ton of stuff in the apartment move and it took almost one year to get the claim resolved. I had them move my stored goods to my new house and they trashed a table and chair, all my appliances are dented, except for the refrigerator which now has bent door so will not close and the kicker is they lost a large leather couch and after 5 weeks still can't find it. They also damaged all my art that they packed and numerous other items. And then the manager tells me once he knows I am going to file another claim, that I cancelled my insurance (REALLY!! after the apartment experience????) and that they will cover all the damages at 60 cents a pound. DO NOT USE these ripoff incompetents. I won't even go into how they arrived late for each move and had me waiting endlessly without so much as a phone call. more

I wish I had researched about MBM Moving System out of Greensboro, NC. Contrary to their website, their customer service, integrity, and professionalism are sorely lacking.\r \r Recently I had MBM move my household goods from NC to NY. The customer service representative was very attentive during my inquiries. Once my goods were picked up, receiving answers to my questions has required me to continually contact the company representative yet, I still do not have the answers to complete my move.\r \r The pickup was 2 1/2 hours outside the pickup window but they did not to tell me until I had already waited the 3 hours. I received no appology and the only response was that they promised an exact time, the window of time is as a 'courtesey' to their customers.\r \r Unless you are forced to employ MBM, stay away. more

This company is the worst company I have ever experienced. It's been 10 days and we still did not get our furniture, we moved out of state and we have nowhere to sleep and no work clothes. Their Sales Associated are liars, they promised us that our furniture would be delivered in 2 to 3 days. They are no capable of keep us updated or even tell us the truth about the situation and where our furniture is. They do not return phone calls and ignore voicemails. Customer service is inexistent, they do not help at all. Please stay away from this company. more

I’ve moved with MBM Moving Systems twice and had a great experience both times. Our last move was much farther than our first move from Greensboro, NC to Weston, FL and I was very nervous about moving so far. Everyone at MBM was great, especially the movers. They covered everything with plastic and blankets and nothing was broken or scratched. The movers arrived at my home on time to load the truck and arrived at my new home to unload everything on schedule. more

This company is awful. They damaged our furniture and would not honor our claim. We involved the Better Business Bureau, who was very helpful, and we have been repeatedly lied to about am impending settlement. This all happened in early July. Here is almost the 1st of the year - and nothing. more

One star is too many for this company. I have never had such a bad experience in all my life -- and we were in the military for 20 years, moving every three years! First, they sent a freight truck to my house with no blankets or tie downs or ramp. By the time the movers got blankets and ropes, they were hours behind and ended up loading my stuff at 10:00 at night, with a single flashlight, in a truck that had no side door and was 120 degrees inside, and no ramp (it was June in NC and 100 degrees outside). And they didn't have enough blankets, so they were wrapping my wood furniture with saran wrap. This is probably why my antique piano was destroyed. Then my stuff was still sitting in the warehouse when it should have already been to my new home in Ohio. Of course, they didn't tell me that. I had to demand that someone get off their butt and find out why the stuff wasn't delivered. It took hours because no one knew where it was. It was actually sitting in the warehouse for three weeks, and by the time I got it, it had been stepped on (there was actually a foot print on my headboard) and some pieces were completely destroyed. They smashed my curio cabinet and my piano was seperated from its legs. Matt, the manager, is completely inept. You can't trust a thing he says. They take pride in being a woman owned company. That woman should be ashamed of herself. As a woman, I am personally insulted.\r \r And now we put in a claim and haven't heard anything for over a month.\r \r Customer service is horrible ... flippant and uncaring. I told them that my husband was going to call the base Sgt. Majors and have them black listed, and they acted like they didn't believe me. They actually scoffed at me. American Van Lines could care less too. But we still are going to contact the bases in NC, the BBB, the attorney general, etc. This company should be put out of business. more

This company is the worst company I have ever experienced. They have failed to deliver my household after 1 month, leaving me with nowhere to sleep and no work clothes. They have failed to keep me updated or even tell me the truth about the situation. They have ignored phone calls and voicemails. Customer service is a joke. I urge consumers not to use this company based on my experience with them. I have no idea if I will ever see my property again and some things can not be replaced with money. more

Oh, where to begin... I would not wish this company on my worst enemy. After putting a $1000 deposit down a month before my scheduled out-of-state move and speaking numerous times to various MBM representatives (many and never the same person - should have been my first red flag), another representative called me at 2pm on the Saturday before my scheduled move date the following Tuesday to inform me that they had over booked, did not have a truck for me and my belongings, and had no intention of helping me in any way complete my move. In fact, she thought I should be pretty happy that they were refunding my deposit. Are you kidding me??? The Saturday (like the weekend, with really no ability to resolve this), three days before my out-of-state (not local, like a U-Haul will do)??? What company does this??? No potential solutions either, like we will hire another truck / company / trailer / pod and send our people to help load it. Simply, it sucks to be you. Sorry. Here is your money back - two weeks later I might add. Being an affiliate of American Van Lines, I called their national number thinking they might care that one of their regional affiliates was behaving like this. They put me on hold until 3pm, when their offices close on Saturday. Guess I was not their problem either. I never heard from either American Van Lines or MBM Moving again. This was probably the worst customer service experience that I have ever had. So, that would be my primary reason for never doing business with this company. A second one if you need another, is that their business model seems to be one where you can never reach the same person twice. Update: These guys really honked me off, so I decided to be more proactive in my review dissemination: mbmmovesucks dot com. There is a little more background on why I bothered to do this on the site. more