First off not an honest company.. Fronted as United.. Paper says united but in upper left in small print is mbm moving systems.. Did not see till day drivers picked up.. Started off rocky but Toby and his crew were awesome.. Very professional.. I was told my items were a direct ship and would stay on the truck.. Not to worry.. Because this was my life treasures I was trusting them with.. I was told to call three days after to check on weight and when my items were to arrive. I was given 12-21 to 1-5 but told it would not take that long..Well i was a fool.. After they left I goggled the MBM and what i read made me sick.. But I said I have to have faith hopefully I would be one of the lucky ones..I call three days later and talked to Dante and he told me my weight and I asked about delivery he said no date yet but dont worry. So I have a tentative date of 12-27 so I flew my whole family of 6 to AZ from Charlotte NC.. My uncle who is 73 is on oxygen and it is where on that truck.. but I was told 7 days max so I could rent some for a few days that turned into weeks..So dec 26th I called back and get lovely Dangelo.. NOT he is rude and has no customer service skills what so ever. But he fits right in with the rest of the losers that work there. And Tamika must be sleeping with the head boss because that is all she can be head of since she NEVER CALLS YOU BACK.. Manger I laugh.. I wish I could get 6 of these horror stories together to start a class action against them.. They make promises they don't keep but like Dangelo says get it in writing.. I call again on JAn 2nd to get... Well we can not deliver your items it is not cost effect for us get another company.. I lost it.. Omg in that time the driver calls me to tell me my stuff has been moved into storage and the promise he made me he can not keep. I was horrified omg i was sick. SO i call frank as I was told found another company and called to give him there name.. All the horror stories I was told about him like he hires all felons to exploit them and make them do this or he will have there probation revoke. Yes horror stories went away the moment i talked to him. He said I got another call and can have this too you faster than the other company can you trust me. And I did. And he is a man of his word. My items arrived by the time he promised1-16-18 -2014 and the driver Brian and his crew Eric were great. I refused to sign as I saw some damages and a few items missing but over all I got my stuff that I missed greatly. Still waiting for a supervisor to call me.. As they say i will put in a request and within 24 hrs she will call back, yeah right, I got 360 off and will i ever use them again. NEVER WILL I tell my story YES TO ANYONE THAT WILL LISTEN.. I am filing with the bbb and have put complaints in to the attorney general. Someone should be held responsible. They should not be allowed to do this, But I was luck and it could have been a lot worse if it was not for the drivers and Frank.. I thank them from the bottom of my heart, But the rest I don't know how they sleep at night, lying, stealing and cheating people..\r
\r
\r
more