Matt Castrucci Nissan

I drive from west Milton past several dealers to go to Castrucci. Absolutely the best deal combined with the good service. I always shop everywhere but end up here. more

Andy Moore was excellent. I’ve probably bought ten new cars in my life. This was by far the best experience I’ve had. more

The folks I worked with at the dealership were honest and forthcoming. When I walk into a dealership I expect to deal with the stereotypical wheeler and dealers who will say and do anything to make you interested. I did not get this vibe from anyone at this dealership and it played a great deal into me returning the following day. more

The staff was friendly, efficient, and very helpful. This is my second time buying a car from the dealership. I always have a good time. Jason you are the best! Love my new Mazda CX-7. more

had trouble at first about a car then the computer went bad a few days after i bought.... They towed and paid for everything and got it fixed... even though we had trouble with them theydid what they had to do to get the car fixed and going. With that being said i would go back more

I took my Honda Odyssey to have body repairs done to it. I would never take anything I own back to this dealer again. My husband and I figured since it was a Honda dealer doing the repairs it would be done right. We were wrong. First when I went to pick up my van, I asked the lady at the desk (didn't get her name) if there was someone at the body shop that would go over what was done to my van with me. Her response was ""Um Didn't someone call you and tell you what they did. I said "" No, They just quoted me the estimate and told me when to pick it up. She started reading off of a paper that was making no sense at all. So I just went on with it. I paid the lady and she handed me my keys and said "" Your van is in the parking lot. So I take my keys and walk outside to a million cars in the parking lot looking for my van. I looked at the paint job which had bubbles all in it that I could of probably did better myself. The damages just looked like they were painted over and not repaired at all. (The whole drivers side was smashed in and was suppose to have new doors put on). I open the sliding door to put my kids in the van and there is glass all over the seat from where the window was busted out and they repaired it but failed to clean it up. I grabbed a handful of the glass, took it over the body shop and handed to the man standing there, which didn't say anything because I'm sure he heard me talking about how the van was not repaired the correct way like it was suppose to be. Along with the glass was dust all over the seats and interior, the floor mats were nasty. Needless to say I called my insurance company and I am getting everything taken care of, But I would never recommend anyone to take their cars to the body shop! What a waste of time and money!! more

I went to Matt Castrucci and was treated with the utmost respect. I had a brake problem and received the lowest price and a full understanding of what was to be done. It was quick, the people were very knowledgable and friendly. I have bought 4 used vehicles and 1 new from them and never had a problem in sales or service. I highly recommend this dealership. Pros: Great People, Great Prices, Honest more

I could never describe the horrible experience that I was and am being put through. They lie about the sale, they lie about the history of the vehicle, they give a new meaning to the word shady. If I had any hope that the people that ran that ""joke"" could have a ounce of morals, I would say they would be ashamed. It is a SCAM!!! I have an 8 month old vehicle that has had problems since I drove it off the lot. I left in tears the day I bought the ""peice"" They said they did work on the car and fabricated paperwork because the work was never done. Now I have a car with a blown engine and 4 yrs of a loan left. Please listen to me and everyone else that reviews that horrible place and tell everyone you know to save themselves from a nightmare and run away! Cons: Sales, customer service, car quality, service more

We bought our Sedona in California and then about 6 months later moved to Georgia, car was purchased brand new so full warranties were in tact. Never once was ripped off and required to pay for warranty coverage even though KIA was horrible to begin with at least I didn't have to pay for the warranty issues. That is until moving to Wright Patt AFB and having to use Castrucci Kia because we were told it was the only one around by KIA themselves! What a joke the tranny was acting weird but Castrucci continuously told me it was in my head and charged me $75 each time and wouldn't even touch it unless I agreed to the minimum! Talk about a rip off! We finally had enough after 3 years of owning the KIA and after the run ins at Castrucci that we went to Indiana to by our Pacifica which has yet to give us any issues and been great! Now we arelooking at purchasing a Versa and even with gas prices we will be returning to Indiana for all of our needs as Castrucci is a rip off!!!! more

My husband and I have bought 3 cars from Castrucci's and will NEVER EVER purchase another one from them. Our initial purchase of a 2005 Mazda tribute went quite well. The salesperson wasn't smarmy and we got a good deal so when it came to be that we needed another car, we went back them. My next purchase was a 2000 VW Beetle. The salesman was the typical double talking salesman. However, the car was cheap so I was able to look past the smarminess. \r Our final car that we bought from them was a 2008 Mazda tribute only because it is the only Mazda dealer in the area and having just been in a car accident at 8 1/2 months pregnant, I wanted something I felt safe in. \r We have been taken for a ride since then. Their service department couldn't tell us what was wrong with the 2005 went it suddenly start to sound like it was coming lose from its frame but still charged us $100 to hook it up to their machines. They overcharged us to much on the 2008 that we will never be able to catch up with the resale / trade in price unless we suddenly come into some money. \r We sold our 2005 recently and went in to cancel the gap coverage and extended warrenty coverage. As we weren't able to work the finance manager we usually work with, Sean Levi, who by the way, has been the ONLY help person at Castrucci, we were stuck with some guy that was more worried about getting us out of there quickly than actually completing the paperwork correctly. I specifically asked him if both our signatures were needed on the paperwork as the car was in both our names, and we were told no. 3 weeks later I received a call from one of their administrators asking me to come in and sign the paperwork as it would not be processed without me signature. When asked why we are just now receiving a phone call, I was told she just doesn't have the time to worry about these things. NICE.\r If you want to be parted with your money and not have any follow up, this is your place. Otherwise, go elsewhere. Pros: Large selection, Sean Levi in finance is professional and courteous Cons: Service department employees are lazy, will not negotiate with you past the inital offer more

4/23/07 Automotive News Magazine, trade magazine for dealers, by Paul Brown\r Email to Matt Castrucci of Matt Castrucci Honda, one of four Matt Castrucci import-brand dealerships at the Matt Castrucci Auto Mall \r \r Guthrie-customer: I sent a request for an Internet quotation on the new CR-V over a week ago after I received a promo email from Honda. After I sent in the request, I received a notice from your Internet Sales Manager that I would hear from someone shortly. Over a week later ... not a peep. Funny way to run a new car sales group, let alone an Internet sales effort.... I forgot to say that I've purchased 3 cars in the past 5 or 6 years and have used your service area.\r \r Castrucci: What's so funny about it\r \r Guthrie: Huh? Internet leads in the car sales business are known to be hotter than most. Dealerships which follow Internet lead process ... following up within hours-not days- close more business But, I guess you are correct. Your dealership's lack of followup from your Internet sales team isn't funny. It's pathetic.\r \r Castrucci: You sure do know a lot about the car business.\r \r Guthrie: Only what I read in the news and 19 years at Reynolds and Reynolds, bubba. Not nearly as much as you.\r \r Castrucci: Seeing as I'm a customer of Reynolds, I'll let them know how you feel.\r \r Guthrie: Seeing's how I've been gone from REY for 15 months, I really don't give a sh!t. Also, since I'm a customer of yours and have spoken well of your dealership and its service to my friends for the last 5 or 6 years, your apparent lack of customer support makes it easy for me to shop for excellent Honda product elsewhere. You are a piece of work.\r \r Castrucci: If you weren't such a j3rk out of the gate there would be no problem. Why did you leave REY ... bad follow up?\r \r Guthrie: Mr. Castrucci ... I can't wait to send these emails to the Dayton Daily News. \r \r Castrucci: I'll send them for you. I'm a pretty big customer of theirs as well. Pros: Convenient to the south suburbs, large inventory Cons: Horrible customer service ~ as relayed by many of my friends and one in particular who took the time to write Automotive News more

Castrucci Auto Mall took car of my family. I was greeted professionally with manners. The sales pro sat my wife and I down, found out what our wants and needs, entertained our children and we are happy customers and will be repeat customers in the future. Thanks for taking care of our families transportations needs. Pros: Cindy was a nice loan officer. more

We recently shopped for a 2005 Altima and found Castrucci Nissan to have terrible customer service. They could not provide a quote initially, so they told us they'd call us back in 10 min. It took them 25+ hours to return a simple call. We called Beau Townsend Nissan (HIGHLY RECOMMEND) and they answered all of our questions in about 10 minutes total! We went ahead and purchased thru Beau Townsend. During the next week, Castrucci left 4 messages (but called numerous other times w/o leaving messages - I saw them on caller ID). To sum it up, they didn't respond when we asked them, and then harrassed us with unnecessary phone calls. When I finally called Castrucci to ask them to stop calling us because we'd purchased a vehicle, the man (who had called us all the other times) hung up on me! Very representative of our experience. Pros: Good Selection, Convenient Location Cons: , Harrassing, Unfriendly more