We recently shopped for a 2005 Altima and found Castrucci Nissan to have terrible customer service. They could not provide a quote initially, so they told us they'd call us back in 10 min. It took them 25+ hours to return a simple call. We called Beau Townsend Nissan (HIGHLY RECOMMEND) and they answered all of our questions in about 10 minutes total! We went ahead and purchased thru Beau Townsend. During the next week, Castrucci left 4 messages (but called numerous other times w/o leaving messages - I saw them on caller ID). To sum it up, they didn't respond when we asked them, and then harrassed us with unnecessary phone calls. When I finally called Castrucci to ask them to stop calling us because we'd purchased a vehicle, the man (who had called us all the other times) hung up on me! Very representative of our experience.
Pros: Good Selection, Convenient Location
Cons: , Harrassing, Unfriendly
more