Mathis Brothers Furniture

Well after being a customer for well over 20 yrs. I doubt I will buy anything from MB again, since they won't cover anything on the extra warranty I paid for or even the manufacture warranty as they don't cover everyday wear and tear on furniture so basicly you can buy furniture from them but don't use it because if it starts showing wear in under a year which is always does they won't cover that because they don't cover wear and tear so if you need furniture just to show people your in good shape but if you acutally use it then your out of luck. And don't buy the burn warranty because they won't cover that either even though you pay for them to cover it they will claim that is was abused so therefore, is not covered. When your disabled and spend probably 95% in a recliner you bought including sleeping in it, well then that is abuse and normal wear and tear so not covered. Not to mention the rudeness of the person on the phone telling you that it is stains when in fact it is because the fabric that is woren down and the cushioning is wear down from so much use but again not covered because that is normal wear and tear so if you want to just look at what you bought you shouldn't have a problem. I don't know about the rest of the world but I buy furniture to use not look at but they sure got there money from all the extra I paid on extra warranties that I might as well have just thrown that money away. I will find another store to buy from for the rest of my life and I will recurit anyone else to buy somewhere else also. Since they can't seem to honor their warranty on anything. No wonder they are so big it is from the people they have cheated over the years.\r \r Tina more

Furniture is ok. Service is terrible. As soon as I walked in the door the salesperson vultures swooped down on me. And in 2 minutes new salesperson latched on to me and I didn't have a chance to pick who I would like to work with. She was awful and I had no choice -\r I didn't realize how inexperienced and untrained my salesperson was until she tried to order a custom pillow for me (took her 1-2 hours) and then placing the final order was a disaster. I had to keep walking away so I didn't make a scene - she was so incompetent I couldn't stand it. At least she had some sense to keep asking questions of any one she could grab as they passed by. Staff should be well trained before trying to help customers. \r And that was the best part of my experience. \r Delivery is an ongoing nightmare. I took of work today to accept delivery of my office furniture. Not until 8:15am this morning did I get a call saying that the only desk available in the warehouse is damaged. So now work today, no income and no furniture. Why couldn't they tell me that yesterday? Or 2 days ago? Instead I have to take another vacation day (which are very precious) to wait for delivery in 2 weeks. And again, I won't know till the day of delivery when they will decide to arrive or even if my furniture is available and not damaged. Who runs a business like this? \r Can't Mathis Brothers at least tell me 2 days in advance if its going to be a morning or afternoon delivery? I schedule patients weeks / months in advance and work around their schedule. If I ran my medical practice the way Mathis Bros runs their store I would be out of business in a month. \r Unacceptable. Incompetent. Untrained. I'm never going back\r more

There was a small issue with a furniture piece and one of your sales manager, Mr. Steve Soltysiak handled the situation on a very professional manner. I was a little disappointing with the situation and had a sour taste but thanks to Mr. Soltysiak and the way he handled the situation I am still a very loyal buyer to Mathis Brothers. I know I may not be a gigantic buyer but we have purchased lots of furniture from you. Thank You! more

There are so many things that I love about Mathis Brothers, like the amazing furniture selections, trusted long standing company, but the main reason is, I can come there and just look around!! As I come in a sales person greets me, ask a few questions, then it is Really Okay with them it I say ""Im just looking"" LOVE LOVE LOVE THAT!!! No pressure, I can just walk around and look, (YES!!), but if I need anything they are there ready to help in anyway!! No place is better or even comes close!! Keep up the fantastic, amazing, great work!! more

The prices and the financing options are what keep me coming back. The sales staff are like jackals though. It's ridiculous trying to just shop without being stalked. more

THE STORE IS JUST BEAUTIFUL!! EVERYONE IN THE STORE WERE EXTREMELY PATIENT AND PLEASANT. WE SPENT A LOT OF TIME JUST PLAIN LOOKING. THE WHOLE EXPERIENCE WAS GREAT!! OUR SALESLADY HOLLY JESS OP WAS GREAT! THANK YOU FOR HAVING THE MERCHANDISE SHADED. more

I have been a repeat customer for over 20 years. I love it when I come in and Bryon Fooley knows me by first name. I just replaced my living room furniture and he was nothing but nice. more

It would have been helpful to me if the salesperson had discussed the warranty conditions for Lady Americana mattresses at the time I made the decision to purchase this mattress (i.e., explain what non-prorated limited warranty means, and under what conditions the warranty would not be honored.)Reading those conditions following the sale is not as instructive as for the customer and the salesperson to discuss those conditions in detail. I would still rate the salesperson as outstanding, but I would have appreciated having a more thorough understanding of the warranty. more

We just moved to town and a co-worker recommended Mathis Brothers for our new living room furniture and dining room furniture. We had a budget in mind, and a specific style we were looking for. When we got to the store, we were amazed at the size of the store and the variety of styles. Our salesperson introduced himself, pointed us to the living furniture to start with, then hung back just far enough for us to feel comfortable in browsing, but close enough for us to ask additional questions. Long story short, we picked out our furniture, stayed well within budget and had it delivered and set up within two days. Awesome experience and I will go back when I need more furnishings. more

Awful Experience! Can a customer not just look around without being followed by salespeople? They are like vultures and they try to rush you. Please just let me look for 5 minutes without a pushy salesperson looking over my shoulder. I went in today looking for a rug and recliner. My wife and I purchased a rug but we decided to leave after being relentlessly pursued by the salesman. Mathis Brothers is very much a high pressure sales environment. I?d rather deal with a used car salesman than walk back into Mathis Brothers. more

We bought a new livingroom set from Mathis Brothers and were a little lost when we first arrived, as this was our first brand new set. The sales woman was extremely helpful. She stayed near enough that if we had any questions, she was available without us having to search for someone, but also stayed far enough away that my husband and I felt like we could discuss our choices freely. We will be returning in the next couple of months to purchase a dining set and will be seeking out the same sales woman. Our livingroom set is beautiful and we get compliments often. The delivery men did a wonderful job setting it up for us and made sure that there was no damage to the merchandise or to our walls when bringing it in. We will definitely be returning to Mathis Brothers! more

Your store was very clean. The sales lady was excellent and very knowledgeable. I only shop in your store for future and recommend it highly to everyone. more

Your store was very clean. The sales lady was excellent and very knowledgeable. I only shop in your store for future and recommend it highly to everyone. more

#1 Furniture store in OKC in my opinion. Great selections and prices. more

#1 Furniture store in OKC in my opinion. Great selections and prices. more

We bought a Bradington Young chair three months ago from Mathis Brothers. B-Y is supposed to be the top of the line in leather recliners. This one was NOT. After three months we returned it to Mathis Brothers, and they gave us a full refund after we explained the problem. We have bought from them since they started business and will do so again. A satisfied customer in Western Oklahoma more

We purchased a king bed using Brittany in the internet sales department. Since we live out-of-state, we had to wait until they had a full truck for delivery. Brittany was excellent answering all my emails and phone calls as to delivery of the bed. Jessica was in charge of lining up the truck and handling the delivery of the bed. Again, she answered all my phone calls etc in a timely manner. I am stating all this because, after reading a bunch of reviews, I was a bit nervous on what I was getting myself into. Let me just say, the bed made it here this morning and it was perfect. No scratches, dents, dings or anything and the delivery guys were great setting the bed up in less than 30 minutes. The bed is BEAUTIFUL! Would I buy from Mathis again, you bet. So I'm not sure what all the negative comments I was reading were all about. Maybe unhappy people are more apt to write a review? I'm just saying... more

We purchased a sofa and loveseat Friday from Mathis Brothers. This is the first time we had ever been in the store and after looking at six other stores between Wichita Falls, Texas and Lawton, OK., we were thrilled to find exactly what we had been looking for. Our sales person, Diana Boisseau was awesome, the crew that loaded the furniture and tied it down did an excellent job and the furniture was in mint condition when we unloaded and unwrapped it. I am a very satisfied customer and will definitely use this store again. I did not read any reviews before going to Mathis Brothers and may have been scared off it I had, so I wanted to let those of you looking out there know there are some satisfied customers (that didn't look everything over before leaving the store). more

CHECK YOUR MERCHANDISE. more

I headed to Mathis Bros. early this morning after finding the perfect TV stand on their websight last night. I called ahead, so I got in and out quickly with my purchase. My husband unload the box from my car, at which time we found a large tear in the box. We could see that the wood was damaged. I called back to tell them the situation and was told there was another one in stock. They said I could return it for an exchange.The very nice girl on the phone told me if I had opened the box then I would own it, lucky for me I hadn't already opened it. By the time I got back to the store, the line was long and the wait was much longer, Ugh!!! This is not my first purchase from Mathis Bros, nor my last, but I will NEVER leave the store without inspecting my purchase from top to bottom!!! This is our third purchase this year and all three purchases had to be returned because the furniture that was loaded into our vehicle was damaged. The store should do a better job of checking the merchandise and removing damaged items from their regular stock. I won't make that mistake again!!! more