True to their name, they are friendly. They also work hard. I just used them for a refinance, and they were so diligent. It was no easy re-fi, as the original mortgage was recorded wrong and needed to be re-recorded before we could go to settlement on the new one. There was a point at which, literally, every single day, one of the reps from Friendly made a phone call / email to the people in charge of correcting the old mortgage - they did this for two weeks straight! They truly went above and beyond what I expected. Lam, Liz and Steve are an awesome team, and I would recommend any one of them to everyone! I've used them twice now and both times they did not show any particular loyalty to any one bank, - they are more motivated by the mortagee's needs than anything. I was very impressed
Pros: Friendly, smart
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