Laurels of Hilliard

I looked at dozens of places for my mom and did not find any that i liked, so my sister and i decided to take care of her at home the best that we could. After about a year my mother could not control her bowels or walk anymore. She needed 24 hour professional care. This was the hardest decision i ever had to make. I was surprised on how well she is adjusting, she even it likes it! At christmas time the kids from a local high school came over and decorated the residents wheelchairs and passed out cookies and milk and played music. Seems like there is always something going on. The staff is very friendly. I also like that you can visit 24 hours a day. I get off at work at 1030 at night and stop in to kiss my mom goodnight. If you have to make this rough decision like i had to, i strongly recommend you check this place out. The only con i have is her laundry seems to get lost all the time. more

The Laurels of Hilliard is a great place to take your loved one if they need the care of a nursing facility. The whole staff, including the Director and the nurses, worked with us to make sure that excellent care was given to my mother. They are really nice there and I would definitely recommend them! more

I am so pleased with the level of care my grandmother recieved while she was a resident there. The staff was always respectful to her, and whenever she needed something, they always helped her with a smile, not made to feel like a burden as I have witnessed at other nursing homes that I have visited. I am especially pleased with the activity director, Navi, who consistently goes above and beyond the call of duty to make sure the residents are engaged and having fun. Nursing homes can be depressing places at times, but the Laurels of Hilliard seems to be different. The building is newly remodeled to be bright and cheerful. The residents are always doing something fun, whether it be jewlery making, or playing with the kids from a local daycare center. What really impressed me is how Navi gives her residents a sense of purpose and lets them know that they can still contribute to the community, ex: the residents recently had a Coney Dog Sale and raised money for the Franklin County Dog Shelter! I would not hesitate to recommend this place to anyone! more

The Laurels of Hilliard exceeds expectations of those it serves. The staff is very caring and goes above and beyond to provide my loved one the care that is needed. Not only do they provide communication through family care conferences, the managers are always availabe to assist with anything needed. The Administrator seems to be there all the time and genuinely cares about the facility. Every center has issues. Trust me I know! My dad has been to 4 places and The Laurels has really met our expectaions. It is very clean and has floors that shine! I would highly reccomend the Laurels to anyone! more

Have a mother and sister there. Moving them ASAP. Too many errors with staff, not enough care by director. Experiencing same problems as ""Love"" with same results. They need to get rid of Kelly (director) and get someone who cares about residents, not their paycheck. They also need to get rid of Rhonda (nurse), and Julie (another nurse), and get better communication between staff, and start listening to the family's complaints. We are not complaining just to complain...there are ligimate reasons for these complaints. If you don't want to fix the problems, get out of the business! more

Had to move my family member after many mtgs with the staff with no action taken. Items addressed: pain meds not administered, call light not answered in timely manner (often not at all), missed meals, proper hygeine not administered and when ill denied access to a physician (our family ended up scheduling the appointment on three separate occasions waiting as long as a month on one such occasion). I would often arrive and find her soaked in urine, or half dressed lying on a bed with no linens. Transportation also a HUGE issue. Many items of her clothing and personal items came up missing and the director didn't seem to care - she actually suggested perhaps we'd be happy taking her somewhere else (versus doing anything to fix the situation). LOL more

Very Poor Management, The Staff didn't care either. I went to visit a resident that normally doesn't get visitors and as a former employee, I was treated like crap. The lady that runs the building Kelly Darrow is a complete idiot.. more

Very poor care we had to remove our mother after 2 and a half months 2 falls in less than 3 weeks lost most all of her clothes and lost her hearing aid. A staff that didnt seem to care more

My grandfather is being taken care of at that facility. He was very ill when he went there and they have taken care of every need he has had. He has been there for three months and when we took him for a visit home at Christmas, he was anxious to get back. He says they treat him so well, and the food is so good, that he always cleans his plate. Our family is very happy with the care he gets there. The way my family feels is that he gets loving, tender care. Pros: Food, Care, Activities, Great Nurses Cons: The building is a little old, but very clean more

very poor care, long delays in getting scheduled medications both delivered to the facility and once there to the patient. Some staff was very pleasnat and helpful but most were not. more