Had to move my family member after many mtgs with the staff with no action taken. Items addressed: pain meds not administered, call light not answered in timely manner (often not at all), missed meals, proper hygeine not administered and when ill denied access to a physician (our family ended up scheduling the appointment on three separate occasions waiting as long as a month on one such occasion). I would often arrive and find her soaked in urine, or half dressed lying on a bed with no linens. Transportation also a HUGE issue. Many items of her clothing and personal items came up missing and the director didn't seem to care - she actually suggested perhaps we'd be happy taking her somewhere else (versus doing anything to fix the situation). LOL
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