I chose this spa based on the other great reviews, but I'd have to rate it as being just an "Okay. Nice." spa...not an "OMG! Fabulous!" spa. First I will discuss my experience in regards to customer service. The owner was very nice when booking me to come in for the spa package for the next morning at 10:15. Her assistant called that evening and confirmed a different time, so I asked her to double check and she assured me that my appt was for 10:45. However, when I arrived at 10:50, the owner informed me that I should have been there 30 min before. But this was a minor mix up- she took my info and I was ready to have a relaxing birthday. After my husband paid for the services, he informed me that he was charged a 20% gratuity fee. I have previously worked in the service industry, so I understand that some people are not inclined to tip when they should. However, customers should be informed about the fee at the time of booking. The staff was very friendly and knowledgeable. The nail technician April, and beauty consultant LaTedra were extremely professional and super nice- as they both offered me some great tips and useful information. The massage therapist was also friendly, but my massage was less than what I expected-It felt more like a good rub down. With regards to the actual space, I think it could be made to feel more luxurious. The purses for sale in the front lobby sort of detracts from the "spa" ambience, and the decor could be vamped up a few notches. The location was great- easy to find and in close proximity to shopping- which makes for a perfect spa day! The complimentary wine was a nice touch, but I would have liked to receive it during my pedicure because It was impossible to drink while getting a facial, massage, or manicure. Overall, I had a good experience and I would return for individual services rather than a package.
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