I was extremely disappointed with my spa experience. I had read the reviews here at CitySearch and decided to ignore the few that were negative (service takes way too long, unfriendly staff, expensive for what you get, etc.) I thought going on a Friday afternoon would increase my chances for a favorable experience. To my horror, the negative reviews were right on. This is not a spa, it is a hair salon. There is a big difference. Nothing was relaxing, the space is way too crammed together, the staff is not friendly or inviting and the services are way overpriced. I was one of two people in the spa. I was having a mani, pedi, brow wax and a haircut (the executive package) and I was there for 4+ hours!!! The place was empty. My brow wax was incomplete. The waxer did the under line but no tweezing on the upper-part of the brow. While the hairstylist was cutting my hair she informed me that a blowdry is not included with the package. Why is a haircut included and not a blowdry? That is $30 extra dollars!! What are you going to do, walk out looking like a wet dog? I decided to add the blowdry. The package is a scam. The manicurist sat me in the pedi chair for 20 minutes before getting to me. She didn't speak to me the entire time. I was there for such a long time I had to run out to feed the meter 3 times. No one offered me a glass of water or a cup of tea at any point. Since the place was empty the salon workers were sitting around laughing it up, eating and searching the internet - real busy! This was far from the spa experience I had looked forward to all week! I left feeling very cheated. I will happily go back to Newbury Street and pay for the little extras that I have come to now appreciate. I moved to the city from MetroWest where I used to go to Jesamodo Salon/Spa. That place was fabulous and I wish I would have made the drive out to Natick rather than waste my time and money at La Dolce Vita. Experience at your own risk.
Pros: Attractive Building, Great Decorating
Cons: Bad Customer Service, Parking, Services
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