Koeppel Subaru

Clearly there is a leader in auto sales in the NYC area - Koeppel Subaru! My wife and I were looking to replace our VW Jetta lease with a financed vehicle. After extensive searching we found Subaru. When it came time to choose a dealer, I must admit we winged it and went into Koeppel. HOWEVER, from the second we got in there, every one of our needs were attended to. Nino is an absolute genius sales person. We looked at the 2010 Outback Limited. Nino came along and sat us down and answered every single one of the many, many questions we had with GREAT PATIENCE and COURTESY. He made us understand the reputation that Subaru has and also helped us fit the vehicle to our needs. When it came time to get down to business Nino worked out the numbers for us to fit PERFECTLY into our budgets. That was HUGE. I didn't feel like I was playing the usual high/low game with this shop and they really wanted us to have the car we wanted at the MOST AFFORDABLE PRICE. But it didn't stop there... I revealed to Nino the absolute misery I have had in my previous dealings with car dealers and he ASSURED ME that this would not be the case. Not only in sales, but also in pickup of the vehicle and in financing/paperwork. Well, I can tell you that Nino was a STAR throughout the process. Clearly a pro (at a young age) he had contacted me multiple times to make sure that all the information for pickup, insurance and financing was CORRECT. It was, and when it finally came time to pick up the Outback, it was a 15 minute process! HOW EASY, HOW AWESOME! WHAT A DEALERSHIP! Not only was Nino great but the entire staff were STARS. I have NOT ONE COMPLAINT about this glowing group of SUPERSTARS! I will safely say that when it comes time for service, upgrade or another car purchase I will bring my loyalty and my wallet to KOEPPEL SUBARU. Rest assured, I am legit! I am not an insider or some friend of the shop... I am just a regular guy with a budget who needed an honest deal. I got that and more at KOEPPEL SUBARU in Long Island City. FINALLY, an honest, caring and decent car dealer. Trust me, BUY YOUR CAR AT KOEPPEL SUBARU. Further, my car is running GREAT, and I am in love with it. THANK YOU THANK YOU THANK YOU!\r more

Great experience with Koeppel Subaru in Long Island City. No pressure buying experience and they met the best price that I was able to find after shopping other dealers. When I took the car out for a test drive the salesman, Melvin Reyes, encouraged me to push the car and did not flinch when I braked hard, made a tight, fast u-turn, and stepped on the accelerator. These guys sometimes get confused with Universal Subaru, which was at the same location before they took over in January, 2010. That's too bad, because Koeppel is an excellent dealer but Universal had an awful reputation. more

All I can say is that buying a car from Koeppel Subaru was a very pleasent experience. The sales people were friendly and knowledgeable. There was never any pressure to buy a car or even buy extended warrenties!!!! I wish all dealerships were like this one.\r more

Great Service! \r \r Second time bringing my car here for service! \r At first I was skeptical but now I'm convinced!\r Service is always friendly and fast! Easy to make an appointment.\r No pressure sell of any type just took my requested service needs.\r I brought my car in for a light and they found that it needed brakes! \r Repaired everything under warranty at no charge. \r Also replaced my windshield wipers! Highly reccomended! more

I bought two vehicles here at Koeppel, look for Nino Tiburzi, he will work with you to get your best deal. I always scheduled my maintenance for 7am, was in and out with my car, and enjoying myself. This is my third Subaru and I trust and believe in these cars! Sure they are not the most luxurious, but they give you everything at a great price! My friend has a Subaru with 250,000 miles and its still ticking! Get it at Koeppel and you will never have an issue! more

My husband and I went to Koeppel Subaru to replace our 21-year-old Toyota, after having done a lot of advance research. Our salesman, Randy, was extremely attentive, helpful, responsive, and, most important to us, did not try to pressure us into anything. We test drove both the Forester and the Outback, and decided on the Outback. If it had not been a Saturday (the banks were closed, and we were paying cash) we could have driven away that day in our new car. Since the car we had been driving was so old, all the bells and whistles on the Outback were novelty to us, and Randy was extremely patient in explaining each and every feature, including how to install a car seat with the LATCH system for our grandchild. He even linked our iPhones to the Bluetooth system for us. The entire process was quick and painless, very unlike our experience 21 years ago at a different dealership. We were able to negotiate a good price - perhaps not rock bottom best deal ever, but an honest and respectful negotiation that felt fair to us. I don't know about the other reviewers on this site - perhaps they had different salesmen, or perhaps Koeppel was different then and they have listened to past criticisms and improved, but I would certainly send any friend to Koeppel now, and I would strongly encourage anyone going there to ask for Randy. Thanks, Randy, for making this potentially anxiety-provoking experience fun! more

Had a great experience with this company , the staff was friendly and honest , overall service was great, much better than any dealership I've dealt with in the past! \r \r Very Pleased to say the staff went as far as following up with me the next day to make sure I was satisfied with my purchase! \r \r I would recommend this this company to anyone who wants a fast, secure and efficient experience.... more

Koeppel Subaru was the first dealership I visited after deciding to test drive the new Forester. Nino was my sales guy and I couldn't have asked for a better experience. During my first visit, Nino was great. He was polite and did not pressure me with the usual salesman dialogue. We couldn't agree on a price after I test drove the Forester but we left on good terms. I decided to visit other dealerships in the NYC area but I soon realized that I should have stayed with Nino. The other dealerships weren't as receptive to my needs and I just felt a poor vibe. After a few days, Nino called me to follow up and I decided to revisit his dealership. We settled on a great price and left with my new Forester on the same day! Nino made my first car purchase as painless as possible. I hope he remains at Subaru because I will definitely recommend him to my friends and family. more

We needed a new car for one of my colleagues to use. Having bought an Impreza from Jimmy previously I checked to see if he was in and headed over. Through work we've purchased more than 3 vehicles in the past year and I'm currently helping my friend buy a used car. \r \r Without a doubt Jimmy is the BEST experience I've had bar none. There is no B.S.ing nor smoke and mirrors. We put 3 quarters into the machine, walked 2 blocks, managed to buy the EXACT Forester we wanted at the EXACT price we wanted and still have time left on the meter. The entire process took less than 35 mins INCLUDING the test drive. Went back to work got the check and left with the car before dinner. \r \r I would recommend Koeppel Subaru to anyone who wants a painless buying experience. When I'm ready for Subaru #3 this is where I'll be buying it. more

Good place, nice people.\r I brought my father in today to have a headlight replaced. Everyone was very nice. John took care of us and was very helpful. My father is elderly, uses a walker and sometimes gets a little confused. It bothers me that sometimes his age causes people to speak more to me than him, or to take a condescending, or worse, impatient manner with him.\r I drive for him now but it is his car and John, when I told him that my dad was the car owner, spoke directly to him and didn't look to me once (even when my dad got a little long-winded). I appreciated the respect and also the all-around cheerful attitude of the staff.\r They got everything taken care of while we waited and the price was reasonable. Happy to have them so near by. more

My search for a 2012 Legacy GT in Silver took a few months. I buy my cars, don't lease them so it's an important decision for me. I visited most of the dealerships on long island to scope things out and thus dealt with a lot of sales people. My first impression of Koeppel was when I called them and spoke with Maureen. She was super friendly and helpful. Right from the start I was getting a good impression. I then visited the dealership and dealt with Sergey. He was the most knowledgable person i had dealt with to date. Most other dealerships weren't familiar with the GT specs. as he was. It was a pleasure dealing with him. At most other dealerships you get the pressure sell from the salesperson who then calls over the general manager who puts even more pressure on you to buy the car. Sergey was the opposite, he wanted me to make the decision on my own and just assisted me when i had questions. It was a great experience. I recommend the drive to long island city even if you live on long island or the tri-state area. It's worth the trip. I know this sounds like a lot of bull#*%$ but it's not, i dealt with that at the other dealships and was tired of it. In the end signing on the dotted line for my new 2012 GT was a no brainer. more

After a lot of research I found myself over at Koeppel Subaru out in Long Island City. When I got to the dealership I was immediately approached by the sales consultant Nino which was very rare because a lot of other dealerships ignored me and let me walk around without a care. Nino sat down and took the time to find me the car that best fit my needs. They had many cars in inventory and were very flexible with the prices. After working out all the kinks we started the whole car buying purchase. Nino did offered to even let me take the car home the same day and told me that he would have me in and out of there within a couple of hours so I wouldn't have to come back another day and get it all out of the way. Also when I got into the financing office the manager Maureen was fantastic. Very nice and showed me all the different options as far as payments and money down as well. The whole process with perfect from A to Z. I highly recommend this dealership there whole staff was great. Thank you so much Nino, Maureen and Jimmy the sales manager for making this experience unforgettable. more

My wife and I bought a 2013 Subaru Outback two weeks ago, we had great experience with Koeppel Subaru. We submitted online request, and received a response immediately. Then Christian called me the next day and gave me the price over the phone. We worked out the final purchase with Sergey and Maureen, they're very helpful and friendly. We had all paperwork done in less than an hour. We strongly recommend Koeppel Subaru. more

Nino was an amazing help. He worked with me on the price and I did not feel rushed or pressured into the purchase. He helped with my lease return for a different car company, got me pretty much everything I wanted in the Subaru I just got and never once did he seem to lose his patience or act rude. I will def go back to see Nino when I'm ready for my next car and will be recommending him to family and friends. more

We began the car-shopping process with a general idea of what we wanted, but not any certainty. One of the first people we met during a day on Northern Boulevard hopping from dealership to dealership, was Nino Tirburzi at Subaru. After test-driving multiple other makes and models over the course of the next three weeks, we came back to Subaru and Nino's expertise in our minds again and again. Nino patiently took our phone calls and could not have been more informative, available or thoughtful about the advice he provided us while we educated ourselves about the car we wanted to purchase. He and Jimmy Bozza negotiated with us in good faith to reach a pricepoint that we were comfortable with and Maureen Heffernan, the dealership's business manager, took her time to clearly explain our contract, ensure that we were not leaving any questions unanswered, and expertly helped us cross all T's and dot all I's before we left the lot. After other dealerships and sales teams left us feeling confused, pressured and annoyed, the group at Koeppel Subaru were true professionals who we could not recommend highly enough. more

Went in looking for a Subaru Wrx in White, and both Nino Tiburzi and Maureen Heffernan, were more than helpful with the sale. I highly recommend this dealership for anyone who is planning on purchasing a Subaru. more

Our experience at Koepel was friendly,professional and extremely satisfying. Nino Tribuzi was wonderful from beginning to end of our purchase. Koepel was our first dealer stop and had clearly planned to visit Honda right after. We never made it to Honda. Nino walked us through all the benefits of the Forester Touring .and let us test drive it with him. We were only interested in the sage green color and could not wait to special order. Nino's general manager searched two times to find the car in the area and did. We picked the car up today and love it. We were concerned about changing from an MDX to the Forester but have to say it is more comfortable by far. The ride and responsiveness is far better. Maureen Heffernan, the business manager, was very friendly, informative and clearly fully on top everything, She really helped us to understand and pick all the warranties and services we needed and it was fun. more

I worked primarily with Sergey Nikolenko but also with Jimmy Bozza, the sales manager and Maureen Heffernan, the business manager. All were very easy to work with and made buying my new Impreza absolutely tension-free. Indeed, I had called before arriving at the dealership indicating that I was interested in the hatchback and when I arrived Sergey had the model and color I wanted in the showroom. I bought it. All were as accomodating as could be and saw to it that the purchase of the car was easy. Sergey did all he could to put me at ease, and to explain every detail about the car. He drove me to the bank so I could deal with the payment of the car, he and Jimmy took my 14 year old trade-in off my hands and even gave me the dollar value of its worth; indeed they all did everything they could to just make the purchase easy and fast. The group was as friendly as you could want. I love driving the Impreza. I live in Manhattan and Koeppel Subaru is in Long Island City--but it is a quick drive from mid-Manhattan. I would recommend Koeppel Subaru to anyone interested in buying a new car. I have had no experience yet with the service department but if, as I assume, it is anything like the dealership itself I will be absolutely delighted. If you want to buy a terrific automobile at an engaging and welcoming dealership with really nice sales people this is the place to go. more

From the moment I walked into the showroom, the staff was very nice courteous. There was never any pressure to by the vehicle right away nor did my wife and I feel uncomfortable throughout the whole process. The sales person was very knowledgeable and helped us get the car we wanted for a great price. The finance process was also a breeze.\r Will recommend to my friends and family!! The place was clean, the staff professional, and the car is awesome. This is my first Subaru and it will not be my last. more

I recommend this dealership. Surgey is so nice and honest. He helped us all the way. Maureen is the best financial person I have dealt with. She helped us get a great rate. She was very honest and helpful. more