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Jay Wolfe Toyota

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14700 Manchester Rd
Ballwin, MO 63011

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(636) 207-3900
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Jay Wolfe Toyota - Ballwin, MO
Reviews
( 82 )
( 0 )
( 0 )
( 2 )
( 2 )

Best

The customer service was impeccable. Brian and Dustin went above and beyond their job requirements to ensure my sale was personalized for my specific needs.

Worst

They have a huge selection on their lot, but I have to wonder if it is because they never sell a car except to real suckers that will pay whatever these guys want them to. Asked t...

Editorial review from Citysearch 7/31/2013

Service Department did not complete all the work billed!!\r I have been a customer for 6 years, but I after a regular maintenance I discovered some of the items I was billed for not completed. When I brought this to their attention they at first denied it and then when they checked for themselves they grudgingly admitted the work was not done. Their overall response was not to look for ways to satisfy my complaint, but instead to try to make me feel like I was the problem. While they acknowledged the failure they were unwilling to take ownership of the problem and did not seek to make me a happy customer. Needless to say this discovery was a breach of my trust and when it comes to something like car maintenance you cannot deal with people who are dishonest. more
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Editorial review from Citysearch 11/5/2012

really great customer service and the prices are great as well i would like to thank jason n for his assistance more
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Editorial review from Citysearch 11/5/2012

I love working w/ this dealership. I'm Deaf & they take extra time to help me understand. We've bought 5 cars from them so far over the years - some new, some used- and will probably be buying another w/in a year. Their service dept. is great - especially Rob Meyer. They've been honest & helpful, unlike 2 other local Toyota dealerships we've dealt with. The website's only fair, but in person they're great. more
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reviews innaccurate 12/8/2011

so how is it that this is the only dealership in st louis that has 40+ brief 5 star ratings? someone stacking the deck here? I recomend you read the real reviews--the 1-2 star ranges: such as mine: service department did not do repair correctly-- replaced wrong part! then they act aloof and just ask me to bring the car back later when they have the right part! unbelievable. as they already charged me (for the wrong part) I had to get on the phone with the manager to demand a refund. then I went to another dealer who diagnosed and did it right. given there are many dealers in the area I would recomend going to any but this one more
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Impeccable 12/7/2010

The customer service was impeccable. Brian and Dustin went above and beyond their job requirements to ensure my sale was personalized for my specific needs. more
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Fantastic! 12/3/2010

Relaxed atmosphere. The staff always appeared interested in making you comfortable every visit. The sales people don't pressure the clients, they calmly want to help people and answer any questions. more
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Very comfortable atmosphere 12/1/2010

Jay Wolfe Toyota has a very comfortable atmosphere. My family and I felt at ease during times of waiting, everyone is very friendly. more
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Made it an enjoyable experience 11/18/2010

David Reid was very helpful in many ways. Professional, yet he made us laugh and made it an enjoyable experience. We love our new RAV 4! more
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Above and beyond 11/16/2010

Everyone was very friendly. But the salesperson that I worked with, Paul, went above and beyond his potential to get me the car I wanted, and got it there fast! more
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Great and patient with me 11/9/2010

Great and patient with me. Very nice and helpful people. They listen to your needs more
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Excellent purchase experience 11/1/2010

communication was very straightforward which was refreshing. Excellent purchase experience more
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Excellent help 10/25/2010

Barry was an excellent help, Very efficient, and took extra time to ensure accuracy. As a first time car buyer he was able to assist me and answer any questions I had\r more
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Enjoyed the salesman, for the first time 10/22/2010

I don’t trust salesman and I don’t like them but when I went to Jay Wolfe Toyota, I did meet Jack S. and he was so nice to me and he did make me feel comfortable and for the firdt time I enjoyed talking to a salesman. I am going to come back and send all my friends there. The funny thing is i went to Jay Wolfe just to look and ended up buying thank you Jack more
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helpful the entire duration of the sale 10/21/2010

Steve Cole was extremely knowledgeable, personable, professional, and helpful during the entire duration of the sales process, from test drive to final sign when the car that I test drove didn’t quite fit my needs, Steve was quick to suggest other models that might better fit my requirements immediately. more
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this was by far the best experience ever 10/20/2010

We have purchased many vehicles this was by far the best experience ever. From sales to the final paperwork. We are accustomed to long waits just to finish the final paperwork. This was painless. We were done in a short amount of time! more
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No pressure 10/19/2010

No pressuring or ""strong arm"" tactics (what would it take for you to buy this car today…. I HATE THAT) more
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Quick & efficient 10/18/2010

Domicic was very great. Quick, efficient and didn’t complain when he had to count out $7500 cash with lots of $20s. more
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Straight foward..... 10/15/2010

Straight forward as could be more
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The experience of jay Wolfe Toyota has been very positive 10/13/2010

The experience of jay Wolfe Toyota has been very positive twice for us. With my first car I was also pleased with the service department. The level of courtesy is very high in all departments more
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Understanding 10/12/2010

Very understanding more
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