Jacksonville Chrysler Jeep Dodge Ram

Very pleased with the service and assistance from mechanics more

Im a salesman myself with 19m in sales for the year. John was the young man that helped me at their branch. He did an excelent job and represented your company very well. I would buy a car fom them again. Very smooth operation. more

Customer service is an attitude not a department at Jacksonville Chrylser more

I am very pleased with my purchase and th credit Union gave me a reallygood deal with financing @4%. At this rate, I'll have money left over to""burn"". Seriously, buying at CJD was a unique experience whichshould set a precedent for the other auto dealers in this area. Althoughthe distance was a bit far for us, the trip was well worth it. I foundexactly what I had been looking for at a price I couldn't refuse. Pleaselet Damon know that I really appreciated his salesmanship. more

Thomas consistently goes above and beyond the call of duty! His hard work and dedication to his customer should be noted for other service advisors to emulate. more

Michelle is a friendly and knowledgeable service advisor. I feel comfortable with her recommendations. I trust her not to sell unnecessary services and she is one of the main reasons that I had my car serviced at JCJD more

HAD SEVERAL ISSUES & ALL WERE QUICKLY RESOLVED. THE PEOPLE I WORKED WITH, TOM LOCKE, EDDIE & JOHN IN PARTS WERE SUPER. more

Troy Smith is an asset to this dealership. We have now bought three automobiles from him. more

I wanted to mention to you that this was my first experience at your Dealer ship. My sales person was Bryan Gering and is partner Zach not sure of his last name. It was an absolute pleasure working with these two young men. Bryan was very impressive with his sales skills and customer service. I sent several text to him in which he responded within minutes. I asked a million questions and was asking for a ""deal"" that at one point was unrealistic... I'm a buyer that's what we are programmed to do. Bryan handled this pressure with ease and didn't kick me to the curb with my unrealistic offerings. I was prepared to buy the SUV but wanted to see how hard I could push his buttons. He stuck with me and was very accommodating,respectful and professional. I did purchase from him. Also your dealership is second to none... How lucky are you and your staff to work at the nicest Dealership in Jacksonville. When I walked through the doors I looked around the building for 10 mins before I wanted to look at automobiles.I have found myself telling co-workers about this place several times since Sunday. It is AWESOME !!! So Thank You for the Experience !! more

I wanted to let you know how much I appreciate your employees and dealership. This “thank you” note is long overdue. My first visit was on March 2010, to have my Jeep Rubicon serviced. My call was with service advisor, Christy Braddy. Christy’s directions to your dealership were accurate (I have no sense of directions) and dead on! Christy answered my many questions (I’m sure I asked the same question more than once.) She has the patience of a saint. Christy made sure I understood everything and was thorough. She kept me abreast of the work that was being done on my car. Thank you Christy. Jim, The mechanic (tech) could not have been nicer. Jim, sorry about the wild ride and speed bumps. (It’s a Jeep Thing!). Dody and John (Parts Advisors) could not have been more fun and funny too. We shared a few laughs along the way. I really enjoyed your café. I’ve eaten there so many times that I think I know the whole menu by heart. When Stephanie baked cookies, the smell would pull your employees out of their offices. How could they not. Yum! Everyone there wanted to make sure I was completely satisfied. I was welcomed as soon as I walked in the door the first visit and many times thereafter. I love my and will continue to bring it in to your dealership. I hope I get to meet you Mr. Kovacs, in person just to say hello. I know your employees have a tough job, but they make it look so easy. Thank you again more

I have received excellent service, the staff was very considerate, professional, caring. I will continue to have my car serviced at Jacksonville Crysler, Jeep, Dodge. more

I have had nothing but great service since Michelle has cared for my Charger. more

Over the Christmas holidays my Nephew while on leave from Afghanastan, drove to Jacksonville from Texas to visit. When he had vehicle problems that would of left him stranded here I contacted Service Writer Christie. It was late in the afternoon and just minutes from closing time however Christie assured me that if I could get the vehicle there she would have a mechanic stand by. The vehicle was shipped VIA wrecker. A mechanic met Kevin and within minutes had the vehicle running. more

Loved everything about our buying experience. This is our 3rd vehicle from JCJD and we will continue to shop there. more

SCOTT WAS VERY HELPFUL AND PROFESSIONAL. more

Have alsways been satisfied with customer service and service at your facility. Also ease of obtaining a rental car when one is needed during repair. more

I would like to take the time to say Thank You for your excellent choice on customer advisors. I truly think Christy and I will work well in the future together. She seems to be knowledgeable and customer service oriented. When I picked up the my Sebring, she made it a point to come meet me and greet me. She also took the time to explain the invoice and repairs, walk me to my car and check the AC/Heater personally. I do believe Christy exhibits the Spirit of Customer Service that Your dealership is noted for. Thank You both for a pleasant experience and I have to say it was my pleasure this time to work with you. more

Came by yesterday and brought my son's 2002 Grand Cherokee for an oil change, first time serviced by your dealership. Was expecting to hear about all the things it needed but instead you got it finished in 20 minutes, told me everything looked wonderful on it and sent me on my way....Wow, I bought the 4 oil changes for 45.00 and will be back when the next one is due....Thanks for no hassle service....Also bought the package for my 2010 Liberty, can't beat the price for 4 oil changes.... more

""Good to get reacquainted with you again. And thanks for giving me to Thomas Locke. A very kind and humbled man. Badly needed these days dealing with the public. He should do well. Thank you for keeping your word and with the excellent service yesterday.My faith in this dealership has been restored. We have since returned to your facility for another try. The issue with our AC does not appear to be within your control. Your service representative, Thomas Locke, explained adequately how we can get the best performance. I am disappointed that the AC is somewhat limited, for an expensive vehicle. Thomas Locke is a fine representative for your firm, and I appreciate his help. I am very impressed with your dealership and your showroom. I had a relaxing visit while waiting for my vehicle and enjoyed a delicious breakfast too! I've seen a lot of dealerships around the country and I don't recall one that was more customer friendly. What I didn't say in the survey was the fact that Rob is the one I deal with and I have never found another like him. I trust his advice and his kindness. I just wanted to take the time to write you concerning Michelle Knecht’s excellent customer service. She was very polite and straight forward about my issues. She made sure to address all of my concerns promptly, and to make sure I was aware of all findings and resolutions to them. She was quick to return my phone calls and made sure that the courtesy transportation was provided in a timely manner. The transportation teams were also very courteous and prompt as well. The gentleman that brought me home; I believe his name was Eric; was extremely polite and quiet while I attended a conference call on my cell phone during my ride home. The driver Michelle was easy to converse with, and I enjoyed our drive time conversation. I extend much Kudos to your service department. Thank You from a Very Happy Customer"" more

Most of these reviews seem to be about the service department. I am glad you guys had good experiences there. My experience was with sales and finance in buying a car, and I was not happy at all. I felt like I ran into walls at every turn, and I had to be very assertive to not be taken advantage of. The finance guy completely screwed up my sale, with which I am still trying to sort out. I am completely unhappy with every aspect of my experience there, and will never be returning. more