""Good to get reacquainted with you again. And thanks for giving me to Thomas Locke. A very kind and humbled man. Badly needed these days dealing with the public. He should do well. Thank you for keeping your word and with the excellent service yesterday.My faith in this dealership has been restored. We have since returned to your facility for another try. The issue with our AC does not appear to be within your control. Your service representative, Thomas Locke, explained adequately how we can get the best performance. I am disappointed that the AC is somewhat limited, for an expensive vehicle. Thomas Locke is a fine representative for your firm, and I appreciate his help. I am very impressed with your dealership and your showroom. I had a relaxing visit while waiting for my vehicle and enjoyed a delicious breakfast too! I've seen a lot of dealerships around the country and I don't recall one that was more customer friendly. What I didn't say in the survey was the fact that Rob is the one I deal with and I have never found another like him. I trust his advice and his kindness. I just wanted to take the time to write you concerning Michelle Knecht’s excellent customer service. She was very polite and straight forward about my issues. She made sure to address all of my concerns promptly, and to make sure I was aware of all findings and resolutions to them. She was quick to return my phone calls and made sure
that the courtesy transportation was provided in a timely manner. The transportation teams were also very courteous and prompt as well. The gentleman that brought me home; I believe his name was Eric; was extremely polite and quiet while I attended a conference call on my cell phone during my ride home. The driver Michelle was easy to converse with, and I enjoyed our drive time conversation. I extend much Kudos to your service department. Thank You from a Very Happy Customer""
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