Incredible Pets

someone help me w this situation its getting out of control, scam artist.. con artist? please help the animals.\r Pros: idk Cons: idk, not honest? more

went to do a refund on 2 items bought for a child with a reciept and they told us only store credit and no cash refund. i feel like they stole from me. Bishop Tom Cons: alot more

I needed my dog for health reasons. I like my dog, he has been healthy. I never had any complaints of the store and I will return. Pros: health Cons: ? more

I worked at that store for a little over 6 months, and for the time I spent there many people quit myself included for many reasons, in the short amount of time I was employed there I witnessed 4 puppy deaths, 7 kitten deaths, 2 birds, and at least 5 fish daily. When a puppy gets sick they set them up in the kitchen and give them sugar water, wet food, or antibiotics that they get from god knows where, and they medicate even though there are no vet's who work there, also they put dogs together who have kennel cough, and dogs who have respitory problems so they all get each others sickness, and they do not even treat the kittens they just let them pass away. I came to work one morning to find a Daschund puppy 7 weeks old who was taking it's last breath due to lack of caring, they gave it sugar water and it passed 30 minutes later, when I left it was still in the freezer, right next to some food for there reptiles....all in all in it is a very aweful place, and the owner is in so much debt that he will not take any animals to the vet....I strongly advise to not go there. more

First coupel times weren't spectacular visits.. the Birds there are amazing as always... \r I am a Fish person and they just lack in most every aspect there even after the changes that were made :) \r \r I still go on the chance that they may get something that a die hard is looking for.. :) Pros: Eh.... It is a locally owned pet store :) Cons: Eh.... It's not a corperate chain :) more

I bought two puppies from this store on the same day. One was a King Charles Cavalier Spaniel for 1,299.00 and the other a Golden Retriever for 699.00. The Cavalier developed a genetic disorder called a luxating patella in both back legs-basically his knee caps were fused in the wrong place and his muscles were atropying (He had stopped running and had difficulty walking). The contract that Incredible Pets gave me with purchase said that genetic disorders within a year will be given a full refund or a new puppy. As soon as he was diagnosed I called the Pet Store and talked to Kelly-she said bring a letter from the vet and a copy of the x-rays. I took in two letters from two different vets at two different clinics stating that the dog was deformed and needed surgery. I gave them a copy of the x-rays and then a week later I took in medical bills totaling over $2,000-Kelly said this was just what they needed they would get back to me. I called them and wrote them letters and they refused to talk to me. I filed a complaint with a government agency and Incredible Pets would never even respond. I assume they used all of the information I gave them to get a refund from their puppy mill broker and just kept it for themselves. \r This has been such a heart breaking experience to have a dog with this disorder--a reasonable person could have just put him to sleep. This last year had been challenging. The surgery was major and he had a difficult recovery. This dog will never be normal and will need pain medication every day, but he is doing much better. Please learn from my experience and buy your puppy from a REPUTABLE BREEDER. \r I wish I could say my Golden Retriever is doing great, but for the last four months his hip has been coming out of joint several times when I take him on walks. This is possibly another genetic disorder called Hip Dysplasia. \r Please buy your puppy from a REPUTABLE BREEDER. more

This place is great. You negative people are retarded. Seriously, in comparision, ALL PET STORES have some sick animals, and it happens. I can't tell you how many times I've bought a fish or hampster or lizard from a commercial retailer (PetSmart, Petco) that was super sick or just died a few days after getting it. Pets are fragile and finicky, especially the exotic ones. Nearly every time I walk into either of those stores I see a very sick or dead reptile. It's really upsetting and unfortunate, I agree, but dont take it out on this one store. They are really a great place. Small business's struggle, and we've all been in those smelly Mark's Arks and stuff where there's only 2 people manning the whole store, they're both underage, and couldnt care less about your needs. Incredible Pets in different in that they are trying. They want the best! And they want you to have the best experience. I have talked at length with a few of their employees and its a good team. If you've got a problem, talk to the manager or owner, tell them how you feel and tell them what you think they can change to make it better. Constructive criticism is always good for a business with this low of a rating :/ \r They have a great variety of pets, smells fine, stays clean, their exotics are fun and interesting. My only beef is the dogs. They are all purebred and I would ask where they came from. Puppy Mills are definitely not acceptable, but good luck trying to find the breeds they sell anywhere else in the state.\r I give 5 stars because it far exceeds the rest. more

I recently bought a cute $800.00 puppy from this pet store, 3 days later I had to take her to the vet. She was diagnosed with kennel cough and pneumonia. This pet store claims to have high quality, healthy pets! When I called them to complain they told me I should have brought her in there first before taking her to the vet and they could have helped me but that it was too late now for them to do anything. They also told me that the vets usually diagnose the dogs with kennel cough but its not always a true diagnosis which is not true, my puppy is coughing and is having a hard time breathing so how can it not be a true diagnosis. The vet we went to also said they get alot of sick puppies from this store. I am very unhappy with this store they should have at least taken responsibilty for selling me a sick dog and paid the vet bill! more

Any of you that think buying a pet in a pet store is o.k. need to be informed where the animals are purchased. When you buy a pet in one of these stores, it just promotes more puppy mills. If you want to see an example of where your pet you purchased is born, just go online and look at puppy mills. more

About two years ago we purchased a siamese male kitten, he had no complications and was such a good cat that a year later we got another female kitten and she is fine as well. The staff at Incredible Pets is helpful and very nice. I would recommend to everyone Pros: Great Staff, Great Pets!! more

I really wish that I would have believed all these bad comments, but I thought I would test it out for myself. WHAT A HORRIBLE MISTAKE!!!! My sweet baby has now passed away. I have had her for almost 6months hoping she would get better, but only got worse. even with the help of many kind vets she couldnt hold on anymore. Please stay away from this place. Those of us who have been hurt by these terrible people need to come together and put this place out of business!!!! Huge vet bills, lots and lots of heart ache watching my baby suffer, at least she is in a better place now. I know now for a fact that they sell sick animals. Most of their animals have deffected insides due to coming from a puppy mill. The nearby animal clinic (willow creek) will not even take animals from their store anymore due to all the health problems. Save yourself lots of heart ache and just stay away! Im sure that this place will not be around much longer anyway! Those of you who have had good expriences, well good for you, you were just lucky! Cons: liars, sick animals more

I've been a customer of Incredible Pets for years now and have had nothing but good experiences with the store. I don't know anything about the manager, but I really like the employees. They are knowledgeable and helpful about characteristics of all their pets and their appropriateness for your family. Those who say the animals are sickly or that the store is dirty haven't been to other local pet stores. It smells clean and the dogs and birds are given a lot of attention as they are rotated to the open areas regularly. All their animals look very healthy and well-taken care of. \r We purchased a Wheaton Terrier there (she was microchipped and had a pedigree that showed she was free of the common Wheaton health problems) 2 1/2 years ago and not only was she healthy and beautiful, but they asked about her every time we came into the store. My understanding is that they microchip all their dogs--something that is a great for their customers. We were told upon her purchase that if there were any problems with her, that we could bring her in and have their vet check her and they would treat her with the prescribed meds free of charge. \r \r I have a friend who got her Wheaton from Incredible Pets and she recommended the store to us as well. Her healthy, happy Wheaton and her experience with Incredible Pets is what started us going there.\r \r Their birds are rotated on the open playpen regularly and therefore are more socialized. I would never purchase a bird anywhere else. All are hand-fed from birth. My daughter adopted a conure (different store), but they had a bird handler who helped her and advised her as if she had purchased it at their store.\r \r I highly recommend this store regardless of some negative comments. I would say a few of the bad reviews seem to be generated from one person and it looks like they are out to destroy the owners reputation due to some personal vendetta. Go check it out for yourself before passing judgment. Pros: Great customer service, knowledgeable, care about their pets more

After our yellow lab passed of old age our home felt so empty! Missing her I went to just look at the pups to raise my spirits! After visiting for a while I spotted the kittens! One I absolutely fell in-love with but I felt we may not be ready yet for another pet. But the whole next day I had that kitten on my mind & after work decided to surprise my kids! He was about $100.00 which is a lot for a kitten mix but I didn't care because he was so amazing! I brought him home & never have I seen such long faces change to pure excitement! Finally some positive energy had come our way! I had done the right thing! But by the next evening I noticed the little guy didn't look as perky then all night long he cried & threw up. I had told them at purchase if he became sick I would bring him back but they weren't open & he was ill so my boyfriend and I rushed him to the ER vet where I was informed he had panleukopenia a highly contagoius virus. We sat there in shock! The vet said they could help him but it would cost $1000. plus for treatment w/ no gaurantee he would make it. By this time Incredible pets had opened so I called & informed them. She told me I could bring him back & get another. Seriously would I even consider that? THIS KITTEN was the ONLY reason I bought one! So she said they could try to save him...they had ways treating him and if he survived I could take get him back. Reluctantly I returned him in hopes for the best. She told me to say goodbye & I burst into tears! I called the next day and w/ no emotion was told he didn't make it. We are all devastated. More impotantly now I am concerned about the other kittens that were there. He was a simese mix 8 wks old. He had siblings & there were several tabbys from another litter there too. If you purchased a kitten recentley please read up on this virus & watch for signs! I don't want this to happen to anyone else! Our refund is nothing to what we feel emotionally not to mention $130. vet bill. more

Incredible Pets is an extremely Great store! No, I am not a friend or Family member of anyone who works there of owns it. I bought my first pet, a hamster, there and he lived for three and a half years. The employees were great they showed me all the things I needed and showed me how to handle him and everything else. Yes some of there animals are sick or unhealthy but they do there best. I mean most stores can't keep every animal healthy. One time i got two dwarf hamsters from Petsmart, they both died a couple days later. So don't call Incredible pets horrible if an animal dies a couple days after purchase, or if you have to pay huge bills for your sick dog you got from there, which rarely happens, besides you should be happy that you can be the one saving that animals life by nursing it back to health. Pros: Great customer service Cons: A little messy because of the birds more

I love that place! it's the best damn pet store around and all you know it! Kelly and Chris and Jim are the shiz! Pros: it rocks more

I have to say that the user that gave this store a five star rating was probably a friend or family member of this business. Consumers put there trust in a business in hopes that they are reputable, honest and fair regarding situations like this. Incredible Pets obviously has one thing in mind, PROFIT!!!! above all else, and they should definitely not be in the pupply business period!! Because if you seriously have ever purchased a pet from this store you most likely got an overbred low quality and sickly pet. If not, you were lucky!!!! I too purchased a King Charles Cavalier for $1299.00 recently and after taking him home, noticed a worsening cough. Took him immediatly to the vet and was told he had kennel cough. It took 2 rounds of medicine to get rid of it and i'm just keeping my fingers crossed that he will continue to be a healthy dog. My vet also stated it is against the law for Incredible Pets to be prescribing medication or diagnosing these animals. Incredible Pets will tell you they have a Vet look at the animals and prescibe the medication, but thats a load of LIES. That pet store self medicates these animals which is illegal. I also had a friend that came for a visit from Montana about 2 years ago, and she couldn't resist purchasing a Lakeland Terrier from them. After she got it home, she noticed he just didn't seem right, not drinking water etc etc. Long story short, he had a birth defect in his liver and had to have surgery or he would die. There are too many sad stories coming from this store. DO YOURSELF A FAVOR AND STAY AWAY FROM THEM!!!!! Cons: EVERYTHING!! more

The 1 star ratings are right (though if you look closely they are spammed and likely less real than the puppies they are talking about) puppies at pet stores usually come from puppy mills. This is not always a bad thing but it isn't usually a good thing. With buying a puppy you should always ask for papers and to be allowed to have a vet examine the puppy before any money is exchanged. If somewhere refuses out right then you probably don't want to buy that puppy, whether its an AKC breeder or a pet store or straight from a puppy mill. Puppy mills are sad, but their business will continue whether you buy puppies from them or not, they make huge profits off the dogs; however, puppies from puppy mills aren't always guarenteed to be bad puppies. For realistic advice this is what you should do: go to AKC and find a local breeder, they're the best to buy a dog from hands down. If a local breeder isn't available look into nearby ones that have shipping available. While shipping isn't all that fun for a puppy its a whole lot more fun than being born into a puppy mill and stuffed on a cramped smelly truck. Finally if all else fails and you can't find the dog you want, then the pet store is for you.\r \r Incredible pets is by far the best, they're all very knowledgable and are one of few that let you actually handle the puppies. If you do buy from a pet store just remember to cover all the bases before money changes hands. A vet check-up is a must for any puppy, even AKC breeder puppies (they're just more likely to let you send the dog back if it has problems, most even have a no-problem guarentee) Pros: Playing with the puppies, knowledgable staff, $200 deposit and they'll find you the dog you want, the dog I purchased from them is great Cons: They are still a pet store and likely get at least some of their puppies from mills. more

Icredible Pets is different than most Pet shops I have visited. First of all, they actually have puppies, parrots, reptiles, and fish in the near future. Other Pet shops have no puppies, and what is a pet shop without dogs. My favorite part how they let you handle the birds, and play with the puppies. I havent found that anywhere else. Everything in the store is more affordable, and offers unbeatable customer service with very knowledgable sales associates who can relate to me and my personal interests. I had a great experience at Incredible Pets, because I could interact with the animals, and obtain the information that I needed. more

I have had an extremely gratifying experience at Incredible Pets. I stopped by the store to look around, and I was amazed by the cleanliness of the environment, and the lack of pet store odor I typically notice in pet stores. As I was looking around the store I saw the most adorable puppy, a gorgeous Brussels griffon. The staff was extremely helpful in answering all of my questions and making sure I had everything I would need for my new puppy. The manager was very sincere and explained all of the registration papers, microchip and vaccinations to me in a way that I could understand. The entire experience seemed custom fit for my needs. I would recommend Incredible Pets to anyone who loves animals. Pros: great location, frendly staff. kelly, selection more

I will never shop here again. By supporting pet stores that sell dogs for profit you are supporting puppy mills and incredible suffering of animals. You will also be getting a poorly bred dog that will most likely suffer terrible health and behavioral issues. There are thousands of great dogs euthanized in shelters every day. Do the right thing and adopt a dog from a shelter instead. Even purebreds are found in shelters! And if you must buy a puppy, please do your research and choose a responsible breeder. It's worth it!!! Cons: Poorly bred, unhealthy, and suffering puppy mill dogs more