In & Out Moving & Storage INC

Had a great experience with In & Out Moving, and specifically with movers. They were on time, organized, pleasant, and attentive to my moving needs. They made sure to keep the place clean and went above and beyond their duty in providing assistance protecting my floors from being scratched by the furniture. This was, indeed, the easiest move I've ever had. Cost included boxes. more

In & Out Movers arrived on time and were polite, professional and very organized. I was impressed by the care they took in the wrapping and moving of our furniture and belongings. Their easy going manner put me at ease immediately, so I could concentrate on all the other details involved in a move. I would not hesitate to recommend this company to friends and family. Thank you for a job well done! more

In & Out Moving gave me a flat rate quote for a move between a Condo and a Townhouse. Their staff was very professional in that they wrapped all the furniture in protective blankets and took care to ensure no damage occurred. The flat rate service was appreciated as they were motivated to make the move quick, but did not rush and made sure the job was done properly. I would definitely recommend them as you get more than what you pay for with this service. more

Best moving company in Chicago by far, great rates, professional moving services. I would recommend these Chicago Movers Services to everyone that lives in Chicago and needs a moving company in or out. more

Service was great! Very quick and took good care of our belonging. Thank you more

I have used them multiple times, and they are fast, professional, and cheap. I have had nothing but good experiences! more

I hired these movers for my move from Schaumburg, IL to Canton MI. When we explained what we needed to move when we initially contacted them they provided us a quote and also said that this is a flat rate quote for one bedroom apartment. We explained them in detail what all needs to be moved, however, they omitted some stuff that was discussed over the phone in their quote, and they stressed that it is a flat rate quote. For example, while on the phone, we explained to them that we have a king size bed, with mattress and box spring and we also told them that we have a mattress cover that they can use, they seemed to understand what we told them, however, in the quote they only wrote a king size bed, with headboard and footboard, and omitted the mattress. When we received the quote we noticed that mattress was missing, but since we were told that it is flat rate move, and since we already discussed how they will pack the mattress we assumed it is included. Same holds for TV, we told them that we have the box for TV, but they only wrote TV stand. On the moving day, they showed up late by around an hour and immediately started hauling boxes without saying anything about the other stuff or mentioning that there is something that they will not move. When they were done with some 7 boxes, they mentioned that i will need to pay extra for items not in the list. It came as a complete shock to us, if they were intending to charge extra, they should have mentioned it before taking the boxes down to their truck. Needless to say, it was a very frustrating moment for me. They almost demanded double the money the contract had and were very rude. They also damaged the headboard of my bed while removing the mattress and box spring. It is an expensive bed, and they should pay for the repair. I can even provide the picture of the damage they did. I was not happy and asked them to get my stuff back to my apartment and move. They then called my wife and shouted at her, saying that she is not listening to them. All of my boxes, which were handled by these guys were damaged. and they created a lot of problem for me, as my lease is also expiring, and now i have to move my stuff at a higher price because of the urgent situation. These guys need to learn that in a moving quote a month in advance one cannot be very exact about petty items like an ironing board, or a couple of empty buckets, or minor inaccuracy about the number of boxes. It appears to me that these guys initially give a lower quote, by deliberately omitting stuff, and then demanding a very high price when they are at the venue on the moving date. As most people move at the last day of their lease, these guys want to exploit it. I not only ask them to refund the initial 200 dollars they took as initial deposit, but also reimburse me for the damage they have done to my bed and to my stuff in the boxes. I have reported them to BB and I hope BBB will take this complaint very seriously, and remove their A+ rating which prompted me to hire theses guys in the first place. more

In and Out Moving & Storage helped me move out of Chicago. I was so tired of the city I made the move to the suburds. In and Out did a wonderful job and I would use them again. Their workers were well trained and worked hard to complete my move. I recommend them to friends and family. more

I recently moved from the Chicago Area to Southern California and I hired In & Out Moving to move me across the country. My move was handled every step of the way in a professional manner. All of my belongs arrived in perfect condition--ahead of the time schedule. I have to say that the entire move exceeded my expectations. The owner of this moving company is a business professional who values integrity and a high level of customer service. It really shows. I highly recommend this company! more

They were totally professional, moved a bunch of book cases, a filing cabinet and some heavy printers up and down two flights of stairs and did everything very efficiently. I would totally recommend them! more

I just completed the best I ever made. Thanks to In and out Moving and Storage. They were very good movers. They wrapped things and packed things and transported everything in a safe matter. Wonderful job Guys. more

Need to move from my 3 floor apartment to a new 1st floor apartment. I looked around for a company to do the move for me because I am not that young anymore. I talked to In and Out Moving and got a quote, which was very reasonable. I hired them and what a great job they did. Very professional. If you are moving I want to recommend In and Out Moving and Storage to you. more

I am EXTREMELY pleased with In & Out Movers Not only was their price much less than other moving companies, but they were on time and worked quickly, but they have promised to return tommorow with a bag that was left in the truck. If your moving, I highly reccomend In & Out Movers. more

Hired In & Out Movers to move me out of Chicago. I had enough of Chicago. Thanks for a great job. Very professional crew and the move was perfect. I will use them again if I decide to move again. You should to. more

Our little 1 bdrm apt was packed up in about 1.5 hrs. The hell part was the new place was up 3 flights of stairs...didn't matter, all of them just got it done. Total move time was seriously like 4 hrs. more

When Five Star Moving went out of business, In & Out took over their phone number. So when I called Five Star for what would have been my fifth move with them and was redirected to In & Out, I thought, ""What the heck?"" and hired them for my move since their rates were comparable and they were available on the day I needed them. I was pleased with their overall service (relatively on-time, quick, thorough). Our digital piano was damaged due to one of the crew members carrying it upside down up the stairs, but since reporting it, I have received a personal phone call from a manager who is very willingly working with me to resolve the situation. Ariel has been in constant communication with me as I worked to get my piano repaired and has been very helpful during the claims process. more

I was very much impressed with In and Out Moving Company. From the moving out to the moving in they were very professional and careful with all our furniture and the breakable items like: the mirrors and glass table top. All our belongings were protected and delivered without any scratches or damages. The cost was reasonable and they showed up on time. I’m very confident referring other people to this company. more

We moved several times in the past and we know what to expect from a moving day and from a moving company…..it’s really not an easy day but we used In & Out Moving Company and they were great! Our move went well, the movers were very gracious, knowledgeable and they handle our stuff with care and we had no problems what so ever especially at the end when we were fairly priced. I really feel that we got a wonderful service from them…..I’m defiantly recommending. more

I do NOT recommend this moving service! Their employees are careless and will break your stuff. Not only did they break my coffee table, but they also forgot to pack some of my furniture... which I was unable to recover. $900 damage on a $600 move (which they quoted me $350 for) was NOT WORTH IT. Go somewhere else. Oh yeah, I WAS reimbursed $30. meh. more

A horrible company, and an extremely unpleasant experience I won't soon forget. I have reported them to the Better Business Bureau for unethical business practices.\r \r I hired this company for a moving and storage job: to pick up my belongings at one location, store them in their storage facility (located 5 minutes away) for 2 weeks, then deliver them to a second location. I spoke with a customer service rep, who told me my move would be charged at a rate of $114/hr. As requested by the company, I provided written confirmation (via email) of this contract.\r \r Things got off to a bad start when the moving crew showed up at my house early... 2 WEEKS EARLY. A few days later, I received a Customer Satisfaction Survey asking how my move went... again, before the move even started. I considered switching to another company, even letting them keep my $50 down payment, but I decided to stick it out with them. That is a decision I sorely regret now.\r \r I had provided the company with a list of items to be moved. When the crew arrived at my house on the proper day, the crew chief told me it would take 2 hours to load my belongings onto their truck, and that the entire job would take 5-6 hours. Say what? I asked him why, if it takes 2 hours to load the truck (which includes all the time necessary to wrap all the furniture), why would it take up to 4 hours to unload it at their warehouse (located 5 minutes away)? The crew chief shrugged and said, ""It is what it is."" I flatly refused to pay anywhere near 6 hours of labor. Sure enough, the loading took about 2 hours. Because of my complaining, the crew chief reduced the time charge from a max of 6 hours down to 4 1/4 hours. If this job truly required 6 hours of labor, there is no way that a moving company would reduce their bill by 1 3/4 hrs (approx. $200) just because a customer complained. This was a blatant attempt to rip me off, and I was none too pleased. The crew chief said, ""I'm just doing my job... my boss is not going to be happy about this [i.e., collecting less money from me].""\r \r Meanwhile, the crew left my house looking like a tornado had passed through. Tape rolls and wrapping material everywhere, the water bottles I provided scattered all over my and my neighbor's front yards.\r \r The day before my items were to be delivered at the second location, I called the company to confirm the delivery time (8 am) and rate ($114/hr). When the truck showed up the next day, I was presented with a bill WITH A HIGHER HOURLY RATE ($134/hr). AT NO POINT did I ever agree to this higher rate, and I told the crew chief that this was a mistake. He told me I had to pay it or I wouldn't get my belongings. As it was a Sunday, the company's office was closed, so I had no choice. The crew chief suggested I call the office Monday to get a refund. \r \r [The owner of the company has refused to issue a refund for the higher rate. He told me he didn't need my confirmation/acceptance of this higher rate in order to charge me it. That's right, the owner of this company believes that you can have a legally binding contract between 2 parties EVEN IF ONE OF THE PARTIES HASN""T AGREED TO IT! Outrageous... and completely illegal, of course.]\r \r All payment is due before the truck is unloaded. I paid the crew chief the higher rate for a work time of 4 hours. This company advertises that they bill by the 1/4 hr. The crew finished their work in 3 1/2 hrs, so I asked for a refund for the extra 1/2 hr I paid for. He said, ""Sorry, that's just how it goes. If I don't collect for 4 hours, I will get in trouble with my boss."" \r \r I have never dealt with a more unethical company in my life. AVOID AT ALL COSTS. Like I said, I have filed a formal complaint with the BBB documenting their abuses. more