Hourglass Collision Repair Ctr

Took my 745LI BMW in for a smashed-up front end on the recommendation of BMW of Tulsa.\r After getting the solid run-a-round from Lauren throughout the entire process, My car was returned without the headlights even being aligned. They replaced both headlight assemblies and everything else on the front of the car. Their excuse for not physically looking at the headlights was that the car should have told them the lights were out of alignment. Now I am having small pieces fall off my car on a regular basis. Each time they have to do another repair, it is the same run-a-around from Lauren again. She forgets to call, she forgets to get things painted. I would not take my expensive automobile to this shop for them to ruin and then listen to them make excuses for their poor service and shoddy workmanship. BUYER BEWARE!!!!!!!!!\r \r more

Hourglass was recommended to me by Jackie Cooper Imports because they have Mercedes Certified Painters and are the best in town. I don't think anyone should take that advice lightly. Perhaps they are really busy having too much business from luxury dealers but after buying a $40,000 car, I'd much rather have them take their time then to rush me back into my car only to do a sub par job. I think Hourglass is fantastic job, and my car always comes back looking brand new. They deal with the insurance company directly so you don't have to squeeze money out of them. They are attentive, and always keep you updated on the status. To be perfectly honest, I don't think I've seen a body shop give a car back on time ever so I'm a little shocked at all these high standards. With that being said I also do not think they are grossly late getting the car back. If you want a quality paint job done by the Repair shop where all the luxury cars hang out at, then come here. If you're going to pout about how long it takes and don't mind a shop that doesn't blend the paint into the quarter panels, then this may not be the place for you. more

If you need a fancy waiting room, gourmet coffee, and a salesman in a suit to make you feel like your car is going to be repaired right, then this place might be for you. Unfortunately this place gets referred too much business from the luxury car dealers to actually do any of the repairs in a timely fashion. Once they get you to commit to the repair, they know they have got your business and they dont have to worry about meeting any actual timelines. Look at ALL the other reviews, everyone agrees (even the positive reviews) that they take an unusually long amount of time to do they repairs. They say thats because they ""take the time to do it right"", but in truth it's because they let your car sit around for a few weeks before they get to it. I have to admit that my car came back looking pretty good, but having dealt with several body shops in the past, I know that the repairs could have be done in less than half the time (maybe a month vs the 3 months they took). Everyday it was some new excuse, first they delayed while trying to get more money out of the insurance company. Then it was the standard ""we are waiting on parts"" excuse that they tell everyone for whom they don't have an actual excuse. When I asked what parts they were waiting on, when they were ordered and who they had been ordered from (after 2 months of waiting), they talked in circles and never could give me a straight answer. If you have to rely on a rental vehicle while waiting for your repair, don't bother with this shop Pros: Good coffee Cons: Delays, excuses, playing games with insurance co. more

I Just had my infiniti repaired at the shop on 61st street. I must say that I was very impressed. It was very classy and impressive on the inside and I was even more surprised by the customer service. I have had my cars repaired at other shops in the past and this was by far the best experience. The insurance at fault was very difficult through this process but the staff kept me informed the whole time on what was going on and fought to get my car back to pre-accident condition. I feel that this place is definatly somewhere you can feel safe contrary to the other reviews. I never once felt that I was being lied to or cheated. Pros: Excellent Customer Service Cons: Length of the Repair...but it wasnt their fault. more

Games, delays, and the runaround. Don't expect your vehicle to be done on time. Don't expect to get the full story. Pros: Pretty store Cons: Everything else more

Contrary to the last post about this company, my experience was just the opposite. I knew from past repairs i've had done, and other customers that I have spoken with, that Hourglass would take the time to repair all the damage. The repair took over 3 months but well worth the wait. When repairing a $80,000 vehicle I want them to take their time. Johnathon kept me informed at every turn. I never had to wonder what was going on with my vehicle, I knew. Hourglass has a great reputation and they deserve it. I would highly recommend Hourglass to anyone having their car repaired. It doesn't matter if it's not an $80,000 BMW, they are still going to take the time and get the repairs right. Thank You for my great repairs Hourglass Team. Pros: They delivered my vehicle back looking like it did from the dealer. Cons: There are no Cons. more

Had my car for 4 weeks, all the while telling me just another couple days. Finally got it back paint doesn't match, overspray on the trim, chip in the paint. Avoid at all cost apparently they have too much business to care about the quality of their work. Pros: They eventually gave my car back Cons: Too many to list more