Hourglass was recommended to me by Jackie Cooper Imports because they have Mercedes Certified Painters and are the best in town. I don't think anyone should take that advice lightly. Perhaps they are really busy having too much business from luxury dealers but after buying a $40,000 car, I'd much rather have them take their time then to rush me back into my car only to do a sub par job. I think Hourglass is fantastic job, and my car always comes back looking brand new. They deal with the insurance company directly so you don't have to squeeze money out of them. They are attentive, and always keep you updated on the status. To be perfectly honest, I don't think I've seen a body shop give a car back on time ever so I'm a little shocked at all these high standards. With that being said I also do not think they are grossly late getting the car back. If you want a quality paint job done by the Repair shop where all the luxury cars hang out at, then come here. If you're going to pout about how long it takes and don't mind a shop that doesn't blend the paint into the quarter panels, then this may not be the place for you.
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