Heritage Toyota Catonsville

Be very careful if you decide to buy a car here! We agreed on a price. Unfortunately I trusted them and didn't review paperwork carefully enough - my fault! They added over $ 2000.00 to the price of the vehicle. When I caught them I brought it to the attention of the salesman, Victor Tabinski. He could care less and his explanation was ""the manager did it, you will have to talk to him"". The manager, Matt Bukowski, admitted that he did in fact add to the price of the vehicle, after the salesman told me one price. \r \r What they did was take the savings in taxes from my trade ($1900.00) and then added it to the price of the vehicle. His explanation was that if I went to another dealer I would have lost the $ 1900.00 tax savings unless I bought a vehicle from that dealership, so he ""decided to add it on to the price"" at their dealership because I was going to buy from them anyway. Absurd! I would have easily gone to another Toyota dealership because there a NO other dealerships that would have done this. Lesson learned - review paperwork before signing at this dealership. Its outrageous that they would do something like this but I guess there are a lot of people that unfortunately did what I did and just trusted them and signed the paperwork. The additional $ 420.00 that they charged was for ""prepping the vehicle"" which they described as ""cleaning"".\r \r Bong Lee in finance did the financial portion. What I find interesting is that he posted a Google review of how great this dealership is. Any company that needs employees to post reviews to increase ratings is a company that can't be trusted!\r \r I ordered two accessories that needed to be delivered to the dealership. The salesman, Victor Tabinski, and the Finance Manager, Bong Lee, both stated that I could bring my title and second remote/key for my trade to them when they installed my two accessories, since I didn't have them with me at the time of the sale. I appreciated that from them as it saved me a trip back there.\r \r Next, I received a call from Walt McDonald, another sales manager. He began threatening me because I hadn't bought the title and remote/key back to them yet. I explained what his salesman and finance manager told me but he could have cared less also. Obviously the employees at this dealership don't communicate between each other.\r \r On a side note, when the accessories did come in I dealt with Karen Farina in their service department. She couldn't have been more helpful and pleasant to work with! She apologized for the behavior of the entire sales department. The sales staff need to take a lesson from her in being truthful and treating customers the correct way!\r more

Horrible experience with the service department. I am closing in on two weeks without my Tundra. It is bad enough that the truck had a major failure with less than 50k miles on it that isn't covered under warranty. I was supposed to have it back today until I found out later in the day the part still isn't in. I won't be back. more

The repairs made on my SUV were outstanding. Thank you! more

THANK YOU times one hundred, Mr. Filling! I had been stopped by a cop for having one headlight off/burned out. That was my reason for being at Russel Toyota. Upon my arrival, I began my usual explanation about-- please tell any repair men-- Do NOT wind down this window at all-- it's BROKEN. At that, your Mr. Dan Moses told me how that needed to be fixed! I tried to tell him that I was not about to buy a door (as advised). Still, somehow Dan got with a ""Pat"" in the Service area. This man, Pat--he knows his stuff--he does, Mr. Filling! It took Pat some time, yet against all odds, Pat managed to get that window working like new (up & down)! more

Cory Snyder was an exceptional salesperson and very pleasant to work with. Our initial contact was via email, and he was very responsive to numerous inquiries leading up to the sale. The process at the dealership was longer than we anticipated, and Cory helped to expedite more

While I was deployed, my salesperson (Cory) was very helpful and able to tell me exactly what was in stock, which assisted me in knowing that I would be purchasing through Russel Toyota (because they had the best price, they were closest to my apartment, and they had what I wanted). He was also able to inform me of what additional vehicles were in stock when I came into the dealership, as I was looking at a few other vehicles. He was very helpful and I will recommend this dealership, and the online buying experience, to all my friends. more

It was low pressure. I got an internet quote that was maybe $500 over invoice, the price of the truck I ultimately chose was competitive with the best local prices, and the salesman & business office accomodated my very busy schedule. Great experience, contrasts with other dealers (including other Toyota dealers) I've dealt with. I'll be back and will recommend Russel to my friends. more

Purchased Certified Toyota on condition that they would repair paint damage that was uncharacteristic for a 10 month old car... this is supposed to be part of certification criteria; free of damage to exterior, chips, scratches, damage to bumbers, etc... ours had all of the above. After a few trips back and fourth and a few phone calls the repairs have been completed and the car looks good. Took about a week for the actual repairs. We are satisfied with the outcome. more

Danny was great. It was my first time buying a car and I was nervous. He was very understanding and took the time to walk us through everything. I would certainly recommend him to friends and family. more

Just wanted to let you know that I was very impressed with the service I got from Tony Martin when I recently bought an 09 Toyota Tacoma from you. He was friendly, professional, accomodating, and did a great job communicating where we were in the process and next steps. I don't think I've had a more pleasant car buying experience. more

This is my kind of dealership, friendly and most importantly honest. I never felt pressured with sales and that there get me coming back. more

Over the years Kysha was one of the friendliest, most professional auto service people with whom I?ve had the pleasure to work. She made this first visit to Russel Toyota most pleasant and planted the seeds for a long term relationship. more

I brought my car in to this dealership to get service. I dropped it off on my way to work and I was in a big hurry. The service team got my car right in and I was not late for work. Then they called me to tell me that I could pick up the vehicle after work. When I picked it up the car was fixed and clean. I was very happy with the service that I received at Russel Toyota. more

I thought I would go ahead and write a review and tell you what a pleasure it is to deal with this dealership. My service person was great. My car is currently at the dealership being worked on. They have kept me apprised through the process. Even though I was a costly repair they explained it to me making sure that I was educated on what I was about to pay for. It is a very good feeling that you have an employee that goes above and beyond his normal process. You do not see customer service anymore so it is a welcomed relief to see that some business do still have it and are willing to just do the right thing. I realize you are his supervisor so please know that you are very lucky to have an employee that is willing to go the extra mile. I have had all of my work on my wife's car done at your dealership, I hope to purchase a new car from your dealership in the near future. I can only hope that the customer service is the same in your sales department. more

I'm always satisfied with the great service at Russell. The staff at Russell Toyota are the best, they take care of the customer and are professional. I trust Russell Toyota to give me outstanding service and I have never been let down. I really do appreciate how fast the repairs were made and the fair price that I was charged. more

Excellent customer service and a job well done! I highly will recommend Russel Toyota to my friend, family, as well as colleague. 100% satisfied with my overall experience. Thank you! more

I rec'd exceptional service. I arrived at the Toyota service office at 9am and inquired about the possibility of getting an oil change w/o an appt. I was told that it may take up to 90 minutes b/c there were a couple of people ahead of me. My car was serviced w/in 30 minutes and was ready for me at 9:30am. I was also very satisfied with my service consultant, he was helpful and assisted me the entire way! I would totally recommend this dealership to my family and friends and even my coworkers! more

Let me first start of with thanking and recommending everyone to Russel Toyota for being and overall great dealership! more

Jake was excellent, everything he said he would do he did. He not only went the extra mile to satisfy me in every way possible? he worked with me with the financing and customer service was fantastic? Russel Toyota is the number one dealership in my book! I will be telling everyone in my family and friends to check you guys out! more

Now day?s cars are really hurting the earth in one way and purchasing a Toyota Camry Hybrid was an excellent idea to do!!! I bought this car and my kids automatically wanted to help the environment. The dealership made it happen. more