Heritage Chrysler Dodge Jeep Ram Parkville

I recently purchased a 2014 Jeep Cherokee Limited 4x4 from Heritage Chrysler Jeep Dodge Ram in Parkville. I was very pleased with the treatment I received from all of the staff. My main salesman was Jim Dinges, who helped find the perfect model for the features I wanted. We were able to go over multiple different available models of the Cherokee. It was very easy to find one with a price that suited my budget. I don't know when I will be buying my next car, but I will surely look to Heritage Chrysler Jeep Dodge Ram in Parkville first. more

We have dealt with Herb Randolph for many years now and would not want to have anyone else sell us a vehicle. Herb not only is a straight shooter but very professional in his knowledge of vehicles. He has helped us find the right vehicle and go that extra mile if necessary to get it to us. We just recently purchased two vehicles from him and it was not only painless but he got us the exact vehicles that we wanted. If you are looking for a new or used vehicle you will not go wrong by stopping in to Heritage Parkville and seeing Herb Randolph, he is the best at what he does. more

A big thank you goes out to Nancy and Mel of Heritage Chrysler Jeep and Dodge. Both Nancy and Mel went above and beyond their normal duties to make sure I was comfortable and satisfied during my recent visit to their place of business. They helped to make my visit, the best experience I have ever had at an auto dealership in the Baltimore/Parkville/Towson area. Both, Nancy and Mel were kind, patient, dedicated, knowledgeable and professional. There was never any pressure to make a purchase that day. Instead, they encouraged me to take my time in making a decision on my new vehicle. Nancy offered tons of great advice, especially during side by side vehicle comparisons and test drives. When recommending cars, Nancy listened and took into account my personality, daily needs, travel concerns and lifestyle. From the start, she provided great customer service and ended up recommending a great new car that I purchased and drove off the lot that night. Both Nancy and Mel were straightfor more

I amended the review below after speaking with Karen at Heritage....evidently, GMAC initially disapproved my loan application because I had a fraud alert on my report...even though I spoke with them weeks ago and they did fund the loan, they sent me a letter saying it was denied, ruined my weekend, drove me crazy until I was able to speak with Heritage today. So Heritage did not, in fact, screw up, and I apologize for thinking they were pulling something to try to get me to resign at a higher rate of interest...my bad. My distrust of car dealers in general is showing, I guess. \r \r **I bought a new Liberty from Heritage on 8/17/09, got a good, not fabulous price on the car, and all-in-all, I was reasonably satisfied until yesterday. Jeep was running a $3,000 rebate OR 0% financing for 60 mos deal. I'd bought my previous Jeep for 0% via Chrysler and it's the way to go. I opted for this incentive, never anticipated a problem because I'd pulled my own credit score about 10 days prior and more

I have to say that I was extremely impressed by the professional and welcoming atmosphere at the MileOne Heritage Chrysler Jeep dealership. The employees treated me with respect and dignity the entire time I was there. From my salesman to the general store manager, I experienced an honest and upfront approach. They were fair, reasonable, and knowledgeable. I did not feel as if any employee I encountered was trying to "get one over on me" but instead I felt that they treated me like a member of their family. They were able to answer any and all questions I had about various vehicles and patiently endured my questions. After deciding on a vehicle, my experience in the finance office was just as pleasurable. The finance manager made me feel comfortable and at home. She was extremely knowledgeable and clearly explained all of my options. She helped me consider and weigh my options in order to make the best decisions for me. Overall, this experience was enjoyable and I will definitely retur more

Today I had the pleasure of speaking to Heritage Honda's GM "Mr. Star". I must say that I was quite impressed with him. After stating all my concerns and problems I found he was not only concerned but he was a nice a very nice man to speak to. I wish I would have had the honor of speaking to him before I had to write my post. I was really disgusted and thought they just didn't care about what happened. However, this is not the case. Mr. Star takes his dealership very serious and maintains the dealerships highest standards and good name with satisfaction for the customer. He was not happy to read that I felt the way I did and has assured me that he will try to fix some of the problems I encountered. I can't tell you how much it meant to speak to him and have him speak honestly to me. I never thought that anyone would read my thread much less care what I felt but they do. When I posted "RIP OFF" I didn't think they would even care much less read it and it really feels good to know that more

At this point in my life I have purchased 6 new vehicles and one nearly new. These have included GM, Dodge, Vovlo, Isuzu, VW and Jeep. I always hate the whole thing.Well in 2005 we purchased a Diesel Jetta from Heritage on Harford. Did not get a particularly fantastic deal, but we got what we expected and Don (our service contact) has been excellent (we had an accident this last summer and agreed to rebuild the car rather than total it $17K worth of work,. As you can expect, there were a couple gremlins and Don showed his mettle.)We actually have need for a 4wd with creeper gear, and the Jeep Liberty is one of 3 with real 4wd under $30K..Initially, we met with Larry Gable to discuss a 2007. He gave us some very good offers but suggested we look at what is new in the 2008. After a couple weeks we went back. I had also done some internet quotes on a 2008 Sport Manual with the popular options group. Over the phone, Mr. Gable treated me like an intelligent person. Within an hour he located more

I asked the salespeople for recommendations for my budget, and they really worked to help me out. They even said they could find me a car even if it was not on the lot. I really appreciated that they went out of their way. A lot of the managers have been at this dealership or in the car business for many years, and the experience really shows. more

I recently purchased a car from MileOne and had a wonderful experience. Everyone I came in contact with, from salespeople to finance, were professional, knowledgeable and friendly. I got an incredible price on my car and didn't feel rushed or pressured to make a decision. I would definitely recommend this dealership and I would buy from them again! more

I had a decent experience at Heritage Chrysler. I was slightly annoyed that the salesman kep asking me "are you SURE you have good credit" prior to pulling my credit. Yes, I'm sure. Just because I was 21 didn't mean I would have bad credit. But overall, I got a good price on the car, I was treated with courtesy, and I was satisfied with my experience. They've since expanded the dealership and it looks quite nice. more