Hawthorne Management

None of us knew this but when going over the financial records we saw a large charge to our Association. We questioned HMC and they said they add a 5% surcharge on top of vendor invoices. Come on. We are paying them to MANAGE our place and have to pay a 5% surcharge when they sent someone to do customary work. Do they really even obtain multiple bids and select the lowest. They are getting 5%. Might as well get 5% of $5,000 than 5% of $2000. Look elsewhere because reputation in this business means a lot and they don't have one. Look around. Google their name! more

We got them to lower their outrageous Management Fees which save our community a lot. Let's face it; they overcharge for what they deliver. We are all being overcharged because they do nothing but schedule the Annual Meeting, mail the assessments out and other simple paperwork. They are supposed to inspect the neighborhood which they seem to never do. We went out and got 4 competing bids and were all ready to change and they dropped their fee. For them to drop the fee so easy, I would we were all probably being overcharged in the first place. I don't really care for them and preferred to change companies but the other voted to stay based on the reduced fee. I don't know the ratio of Hawthorne Representatives to Clients but competing firms told us that each Representative is expected to handle thousands of clients each. That's why you can never reach them on the phone. ---Millstone Ridge Resident more

On other similar sites I found the same disturbing pattern.\r \r Hawthorne has 24 reviews made up of 16 people ranking them 1, 2 ranking them a 4 and 6 ranking them a perfect 5 out of 5.\r \r Here is the problem. Almost all of the 4- and 5-Star Ratings were posted on August 8. More concerning is of these they were all posted sequentially between 9:03AM and 9:09AM. Then they were all refreshed and updated within the last few weeks to keep them on the top of the list. Is this a random 1 in ten million event in which a half dozen unrelated customers happened to create accounts, logon and post glittering reviews of Hawthorne, which are contrary to most of the poor reviews on the Internet. Or is this by design and staff members of Hawthorne Management Company purposefully deceiving the public, clients and prospective clients.\r \r Just read the 4- and 5-Star review and they read as written advertisements. That is not the purpose of this site and it lacks any integrity, morals or ethics on their part. It is also blatantly lying and false pretending to be a customer. Hawthorne Management is an organization without class. No reputable company would ever do something like this. more

On other similar sites I found the same disturbing pattern. Hawthorne has 24 reviews made up of 16 people ranking them 1, 2 ranking them a 4 and 6 ranking them a perfect 5 out of 5. Here is the problem. Almost all of the 4- and 5-Star Ratings were posted on August 8. More concerning is of these they were all posted sequentially between 9:03AM and 9:09AM. Then they were all refreshed and updated within the last few weeks to keep them on the top of the list. Is this a random 1 in ten million event in which a half dozen unrelated customers happened to create accounts, logon and post glittering reviews of Hawthorne, which are contrary to most of the poor reviews on the Internet. Or is this by design and staff members of Hawthorne Management Company purposefully deceiving the public, clients and prospective clients. Just read the 4- and 5-Star review and they read as written advertisements. That is not the purpose of this site and it lacks any integrity, morals or ethics on their part. It is also blatantly lying and false pretending to be a customer. Hawthorne Management is an organization without class. No reputable company would ever do something like this. more

‘HMC is recognized as the best in the business’ – Hawthorne Management. HMC makes this quote about itself. It is a lie to deceive potential customers. I guess that is the kind of company they are – unethical, deceptive and dishonest. HMC is a tiny little insignificant company in a billion dollar industry. They have no industry recognition like some of their local competitors do. Look around the Internet, the information is out there or just do a simple Google search. Hawthorne Management is an insignificant run of the mill Association Management Companies probably losing more customers than it is gaining.\r \r \r I did not have a good experience with this company. They lie, they are rude, they deceive hardworking people, and they make problems and mistakes. \r more

?HMC is recognized as the best in the business? ? Hawthorne Management. HMC makes this quote about itself. It is a lie to deceive potential customers. I guess that is the kind of company they are ? unethical, deceptive and dishonest. HMC is a tiny little insignificant company in a billion dollar industry. They have no industry recognition like some of their local competitors do. Look around the Internet, the information is out there or just do a simple Google search. Hawthorne Management is an insignificant run of the mill Association Management Companies probably losing more customers than it is gaining. I did not have a good experience with this company. They lie, they are rude, they deceive hardworking people, and they make problems and mistakes. more

My wife owns a house managed by Hawthorne Management Company. The deed is only in her name. She is the Lot-owner of Record with HMC. She is the only contact individual at HMC. I called HMC and they provided me with all of her account information including an alternate address and confidential and private financial information in violation of HMC Fiduciary Duty. \r \r HMC Legal Liaison staff-member provided me with legal advice over out 15 minute conversation and she is not a lawyer and should have known better as she has been in this administrative position as Legal Liaison with HMC for over six-years. I complained to the Better Business Bureau this week and off course they deny my complaint. HMC states, ‘Members of our staff routinely interact with the homeowners about amounts owed to the association and try to assist where we can, but certainly do not represent ourselves as legal professionals providing legal advice. If an association has hired an attorney to assist with the collection of amounts owed, Hawthorne Management Company provides that information to the owner in written notices and must refer any calls or correspondence to that attorney once the matter has been referred to them.\r \r Yet, in my case this is not what they did. The staff-member and I (a Non-Lot Owner) discussed another person’s account for 15-minutes according to my phone records. HMC’s Legal Liaison spoke to me, a male, for 15 minutes assuming but not asking that this deep mono-tuned and clearly male voice is Zarina a female name and the only Lot-owner of Record. She never questioned this fact and fed me any information I desired. Suppose I was a stalker, this HMC employee provided the alternate address on this client to a 3rd party. Very sloppy and negligent work on HMC's Legal Liaisons behalf! \r \r HMC is all about creating a false façade of perfection and deny any wrongdoing just as I have quoted them above with the BBB. They know nothing. Look over the Internet; you will see countless complaints about them.\r more

My wife owns a house managed by Hawthorne Management Company. The deed is only in her name. She is the Lot-owner of Record with HMC. She is the only contact individual at HMC. I called HMC and they provided me with all of her account information including an alternate address and confidential and private financial information in violation of HMC Fiduciary Duty. HMC Legal Liaison staff-member provided me with legal advice over out 15 minute conversation and she is not a lawyer and should have known better as she has been in this administrative position as Legal Liaison with HMC for over six-years. I complained to the Better Business Bureau this week and off course they deny my complaint. HMC states, ?Members of our staff routinely interact with the homeowners about amounts owed to the association and try to assist where we can, but certainly do not represent ourselves as legal professionals providing legal advice. If an association has hired an attorney to assist with the collection of amounts owed, Hawthorne Management Company provides that information to the owner in written notices and must refer any calls or correspondence to that attorney once the matter has been referred to them. Yet, in my case this is not what they did. The staff-member and I (a Non-Lot Owner) discussed another person?s account for 15-minutes according to my phone records. HMC?s Legal Liaison spoke to me, a male, for 15 minutes assuming but not asking that this deep mono-tuned and clearly male voice is Zarina a female name and the only Lot-owner of Record. She never questioned this fact and fed me any information I desired. Suppose I was a stalker, this HMC employee provided the alternate address on this client to a 3rd party. Very sloppy and negligent work on HMC's Legal Liaisons behalf! HMC is all about creating a false fa?ade of perfection and deny any wrongdoing just as I have quoted them above with the BBB. They know nothing. Look over the Internet; you will see countless complaints about them. more

Hawthorne Managment is the compay that manages my subdivison. I call these people mobsters only because I have lived in the community for 10 years and missed one quartely payment on my home association of $180.00 these bastards put a lien on my credit and had the ardasity to send me a phony Notice to vacate by KDC Holdings company who has no idea what I am talking about when I contacted them about the purchase of my property. The young lady at KDC Holdings asked that I fax her a copy of my letter from them which I did, she intern contacted them and guess what the receptionist told her it was a typo. Bull I am going to contact my attorney as well as action 9 to see if we can shut these bastards down if they are that money hungry GOD knows what extent they are willing to go to If they would use these types of scare tactics for $180.00 more

Hawthorne Managment is the compay that manages my subdivison. I call these people mobsters only because I have lived in the community for 10 years and missed one quartely payment on my home association of $180.00 these bastards put a lien on my credit and had the ardasity to send me a phony Notice to vacate by KDC Holdings company who has no idea what I am talking about when I contacted them about the purchase of my property. The young lady at KDC Holdings asked that I fax her a copy of my letter from them which I did, she intern contacted them and guess what the receptionist told her it was a typo. Bull I am going to contact my attorney as well as action 9 to see if we can shut these bastards down if they are that money hungry GOD knows what extent they are willing to go to If they would use these types of scare tactics for $180.00 more

Very sad, if that is true. I see the Corp pic and yes, only white folk. No asian, spanish, African-America. No diversity at all more

Poor customer service, rude on phone, never do what is specified in Management Contract, put bare minimum effort into everything - Overall, I would rate them a 1 out of five for quality. more

Poor customer service, rude on phone, never do what is specified in Management Contract, put bare minimum effort into everything - Overall, I would rate them a 1 out of five for quality. more

All I can say is customer service stinks. They don't return calls at all for for numerous days. I don't even know what we get for the money we pay them. Seems like the only thing they do is collect dues and that is it. more

All I can say is customer service stinks. They don't return calls at all for for numerous days. I don't even know what we get for the money we pay them. Seems like the only thing they do is collect dues and that is it. more

Hawthorne Management has 10 complaints with the Better Business Bureau (BBB). Most of their local competitors in Charlotte, NC have only 1-3 complaints. Hawthorne has from 3 to 10 times as many complaints as their competitors. Why? What are they doing different? Why do so many of their customers complain about them? Are current customer’s expendable garbage that can be replaced with new unsuspecting HOAs? Yes. Absolutely, 100% yes.\r more

Hawthorne Management has 10 complaints with the Better Business Bureau (BBB). Most of their local competitors in Charlotte, NC have only 1-3 complaints. Hawthorne has from 3 to 10 times as many complaints as their competitors. Why? What are they doing different? Why do so many of their customers complain about them? Are current customer?s expendable garbage that can be replaced with new unsuspecting HOAs? Yes. Absolutely, 100% yes. more

A few years ago, the Woodlands/Weddington HOA had big problems with Hawthorne. Their Hawthorne community Association Representative failed to perform as she told us. She said she would look into and 'taken care of' our tax issue. She did not and her negligent act cost the community dearly. Hawthorne assigned a new Rep to the Community. Joe Aiken, owner of Hawthorne, whose company compounded the problem and compromised the HOA simply offered to write a letter to the Char-Meck Tax Collector. We were told a letter would not help. The Board voted Hawthorne should have to pay the financial damage caused by Hawthorne's negligence. Hawthorne did not respond. A proposal was obtained from another local Association Management Company. Glad we got rid of HMC. Much better off!!! Happier with the new company as Hawthorne always did a lousy job and never put in any time or effort into the wonderful community. Would not recommend Hawthorne Management Company to any community!!! They seem to only care about money for themselves and nothing of the communities. more

The President, Founder and Owner of Hawthorne Management Mr. Joe Aiken is/was a North Carolina CPA, License #11760. However, the CPA Licensing Board states that Mr. Aiken "signed a Form of Practice affidavit stating that because the individual practices public accounting in a form not approved by the Board, he or she will not use the CPA title in any way." Yet, I found many references all over the internet of Mr. Aiken being referred to as Joseph Aiken CPA. Does this company lack ethics, integrity and principles from the top down. I think they do. Don't call yourself a CPA if the authorizing body says you can't and you sign an Affidavit agreeing. more

The whole time HMC was the Association Management Company for our community we have had dozens of blatant covenant violations. HMC never drives through our community. Now the many violations are part of our community due to laches at our communities lose. HMC provides the absolute bare minimum of services for the full market rate fee they charge. Everyone in our community is dissatisfied with HMC. Our community, like so many, has become complacent with HMC poor service but I think this year is their last chance.They helped ruin our community over time.\r more