Hartshorn TV And Appliance

Bought a very nice clothes washing machine for an excellent price for such a large washer. Very nice sales lady, spent time with me looking around until we found what we wanted more

Our experience with Hartshorn TV and Appliance has been really great. We enjoy going there. It's a good, family-like feeling you get when you enter the store. They provide great service and are very knowledgeable about their products. I appreciate that they keep their prices competitive. I tended to shy away from places like this, thinking that you'd for sure get a better deal at a bigger, chain store-but that just isn't true. They offer great deals on their products here. You really can't do any better. more

I have been a Hartshorn customer since I moved to this area, they have never failed me. They set-up my AM/FM antenna because in the hills where I live I couldn't get reception. They have gone "out-of-area" for me and "over-the-top"......... I have always been able to count on them. They stand behind their work and never disappoint. There is something very comforting and satisfying dealing with a company that knows your history, your needs and your "set-up"!!! more

Hartshorn TV and Appliance provided good service both repairing a TV and checking on another TV I had. They also gave me a good price on a TV that I had to buy. I initially found them in the phone book because I was looking for a TV service and saw that they were down the street from where I live. They did a good job repairing my older TV, which was blinking with a thin line in the middle. It took them less than a week to repair it. Then, when my big screen went out, I had them come out to look at it. I ended up having to get a new TV and looked at one in their shop but it was 58" instead of 60" like the one I had. They went out of their way to find me a 60" one at their warehouse and gave me a good, reasonable price that was less than the 58" one. more

We took our TV in on 9/16/10 for service. Paid $80.00 that is required fee and deposit to perform a diagnosis. This was promised, in writing, to be complete in aprox 5-7 days. Unfortunately, we had to make serveral call to Hartshorn ourselves to inquire on the status of our TV because not one person had called us to let us know status in 2 weeks of them having our TV. That was more than enough time for them the perform the diagnosis that had a "promised date" (as worded on their receipt) of "aprox 5-7 days". Every single call for the next 2-3 weeks was excuse after excuse as to why they still had no diagnosis for our TV. They even went as far as to blame Samsung for not returning calls to them on questions they had because they were not educated enough on Samsung TV's to complete the dianosis. After 6 weeks had past and a lot of frustration and phone calls to and from Hartshorn we asked them to put our TV back together and we would take our business elsewhere. When we arrived for our TV I asked for an itemized list of their findings from their uncomplete diagnosis. #1 of their "Code of Standards" on the back of their claim receipt states "To maintain records of services performed; materials used and charges made for materials and services rendered. The customer will be given an itemized copy of the bill showing parts replaced and work performed for each repair." I felt we were intitaled to an itemized list of work/tests that were performed concidering we paid their fee for diagnosis. After much debate with the manager she finally validated our frustration and agreed to give us back the $80.00 we paid for diagnosis. She was sincere and wanted to make a bad situation right to save the reputaion of her family name. Sadly, when we did have an authorized Samsung repair company come to us to repair the Tv his findings were not pleasing. Appearently Hartshorn technicians do not take pride in their work based on the condition our TV was left in when given back to us. The DMD sheild was missing, fan screw was missing, safety switch connection was cut and shorted, and the color wheel was unplugged. I have a invoice from the Samsung Authorized technician stating his findings. I am giving this reveiw because we trusted in the years of business as credablity and they clearly demostrated the lack of team work from beginning to end in our situation and just when they seemed to redeem themselves, the true nature of how they choose to operate was apparent in the sloppy mess they made of our TV. RESPONSE FROM Hartshorn TV and Appliance: Our family business has been built on our dedication to old-fashioned friendly customer service. We take it very seriously when we fall short of the standards our parents have set for us. I sincerely apologize for not having kept you better informed on the condition of your TV repair. As happens sometimes, this diagnosis took longer than the average due to limited availability of a factory replacement DMD circuit. As I provided on the invoice, diagnosis of the TV found problems in the DMD circuit and other severe problems. Leading to cost increases that were not financially recommended. We look forwarded to being of service to our community full of friends & neighbors, and we are committed to correcting TV & Appliance issues as affordably & efficiently as possible. Sincerely, Margarita Kane Hartshorn TV and Appliance more

Everything with Hartshorn TV and Appliance has been very good. They are very honest, and they tell me everything they are going to do before they charge me. When they tell me they are going to be here, they are always on time. They also get back to me in a timely fashion if I need a part. I really like the mechanic Raphael, and I usually call for him. He is the one I deal with, and I am not too familiar with any of the other guys. He is a really nice guy and does a really good job. They were recommended to me, and now I recommend Hartshorn and Raphael to anyone I know. They have repaired my refrigerator, an oven, the air conditioner, replaced an ice maker, and fixed my drier and washing machine. We have pretty much used them for any repairs. They are a very honest and upfront company. They are someone you could trust and look forward to working with. It is hard to find good, honest people, and they have treated me right. more

Originally, Hartshorn TV and Appliance repaired my refrigerator. The service I received brought me to the store for the purchase of a washer and a dryer. I'm a retired Marine and when I went in, they had some pictures up on the wall and these washers were what they had when I was at the barracks at Paris Island in the '70s. I felt like I was home. The people were very pleasant, they let me ramble on like I do. I didn't feel any pressure. It was a very pleasant experience. Afterward, I went over to another store to look at their selection. Once I called my wife, I had already made up my mind. An hour and a half later, I went back to Hartshorn to purchase it. I've had nothing but positive, real good experiences with Hartshorn. I would recommend them, and I'll go back to them when the time comes. more

We went to Hartshorn's and were very interested about an appliance, however, the sales woman couldn't approve the price without approval from the manager- fair enough. The manager was otherwise occupied and after waiting for 10-15 minutes we needed to leave so we left our home and cell number with the sales woman. She even asked us if we lived near by which we assured her we did and could come back quickly.\r So we wait for the phone call... which never came. Instead WE have to call them back. Only to find they sold the appliance without even bothering to call us back. Not only that, they expected us to believe their claim that the reason why they sold it was because the buyer offered $60.00 over the asking price. When was the last time you heard of anyone walking into a store and offering to pay MORE than the asking price. We feel is rude, disrespectful and dishonest business practices. I wouldn't trust any business who can so easily disregard it's customers. more

These people seemed very snotty on the phone and gave me an estimate of $650 minimum. It sounded like they didn't want to bother coming out to check out the problem, Pros: None Cons: Everything more

We were referred to Hartshorn by Frigidaire as an authorized factory repair service. Our new front loader was working perfectly, but we had issues with mildew and also an intermittant noise during the spin cycle. The repairperson came out yesterday and looked at our washer. Last night, when I tried to wash some clothes, the water didn't completely drain during the rinse cycle --leaving the clothes sopping wet -- too wet to put in the dryer. Never had a problem like this prior to the service call. Obviously, something the service did touched off this problem. When I called Hartsforn this morning -- I was told I would have to wait until Monday for them to come out and fix the problem. This problem was obviously a result of something the repairperson accidentally did during the course of the service call. Very poor customer service and no manager to complain to since this is a family-run business. You're just stuck if there's a problem. Cons: Poor customer service more

I thought I knew what the problem was with my refrigerator. I was given an estimate of $250.00 over the phone. The repair man from Harshorn came out and diagnosed the problems and handed me a bill for $95.00 for parts and labor. I was very relieved that the bill was not greater than the quote. Two days after the service call I thought the regrigerator was still not quite right, so I called and asked for the repair man to come back. He came back that same day and checked out the refrigerator again. The problem this time was not the refrigerator, but the store bought thermometer and the location I had put it in. I bought a new thermometer from Hartshorn for $15.00. There was no charge for the second visit. For less than half of the original estimate, my refrigerator is working properly. The service was prompt, friendly, honest, reasonably priced, and they made sure the problem was fixed. I will call Hartshorn the next time my appliances need service. Pros: Long time Corona business, prompt service, reasonable prices, great service Cons: None! more

I have had John from their service department out to 3 different residences over the last 5-6 years. He serviced 3 different models of dishwashers, a dryer, and 2 different washing machines. Pros: Very accomodating with service times and knowledgeable service more

Price gougers! Charge $40.00 to come out. The fee is waived but repairs are $150.00 minimum. You either end up paying them the $ 40.00 and starting all over to find a reputable company. Pros: None Cons: Just don't do business with them, unless you really want to throw your money away. more

If you have need of any high end audio or video equipment, or are just looking for a dishwasher or stove or the likes, than you should definitely stop by Hartshorn TV & Appliance. They are very friendly and are willing to help you however you have need, and actually know what they are talking about when you have questions about any of their merchandise. In the audio video department, they sell the higher end components that you don't usually find in the big chain stores, and everything they sell is at a good price, usually MSRP or lower. PROS: Carry harder to find items and specialty items, diverse merchandise. CONS: Small selection from what they do carry. more