Frisco Automotive & Transmission

I phoned and asked for a quote on a simple job Was asked by Austin to "Come in and let me have it checked properly for you" Got there, was told it would take 30 minutes, then they asked if "$30 is ok for the check" Ummmmm "NO!", you invited me for the inspection, I wanted a quote on the phone. Then was told theyd do it anyway. 30 minutes took 2hours. They then tried to keep my car, telling me that I had to organise an Uber home. Ummmm "No!", i only wanted a quote. Angrily they gave me the quote, which was more than 50% more than the dealership. I later had the vehicle inspected by two other shops. 4 of the 5 things that Austin quoted on were perfectly fine. In fact they were "Almost new". I would stay waaaaaaaaaaaaaaaaaaaaaaaaaaaaay away from these people!!! more

I called Frisco Automotive a couple weeks ago because both my cars needed an oil change. I spoke to a guy that said his name was Aaron and we agreed upon a price of $60.00 for full synthetic oil change on both cars. My husband took both cars in on separate days to get the oil change done. I was looking at the tickets and both were filled with semi synthetic. I called and spoke to “warren” who knows if that’s his real name since he told me that his name was Jeff also. He told me he was the manager..When I explained the situation and asked him to redo the oil change and to fill it with synthetic as agreed upon, he was argumentative so I asked to speak to the owner and he laughed and said he was the owner. I’m guessing “warren” isn’t aware of the internet and that people and businesses are easily looked up. Upon further investigation, i found out Jason Wade is the owner. Once I called “warren” back and asked him why he continued to lie I got hung up on again. All I was asking for is for them to right the wrong and redo the oil change with synthetic as agreed upon. It’s funny because on their web page it says that integrity is important to them. That’s quite comical seeing how I was treated. I wouldn’t recommend them for anything. Not if this is how they do business. I hope Jason Wade reads this and understands what goes on at his shop. more

My Altima kept stalling , so I dropped it off for the whole day and they called me within the hour and said there was nothing wrong with it. So, As I was driving off it stalled right in front of them. I drove over to the Nissan dealership and they found the problem fast with no problems. more