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Ford of Kirkland

id: 26751734
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11800 124th Ave NE Unit E
Kirkland, WA 98034

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(425) 821-6611
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Reviews
( 135 )
( 4 )
( 4 )
( 0 )
( 16 )

Best

I went into that dealership with a very specific car in mind. I worked with Catherine Lee and she was very helpful. I didn't feel pressured hardly at all, she was kind and courteo...

Worst

They can't fix major thing.

Editorial review from Citysearch 11/25/2013

Very helpful and answered all my buyer ?s, went over the car with me from tire life to the service that had been performed. Feel very confident this is the right choice. Would recommend anyone to Jose for there car buying needs.\r more

Editorial review from Citysearch 11/10/2013

very friendly and expedient. ! ! ! ! ! ! ! ! ! ! ! !\r more

Editorial review from Citysearch 10/28/2013

Russ was great to work with. He was solid, very friendly and informative. I did not feel pressured, and got all the info i needed. more

Great product and great servic! 9/30/2013

Ford / Hyundai Totem Lake, Kirkland has great service, very impressed! more

Editorial review from Citysearch 9/29/2013

Very good, friendly and fast. more

Room for improvement 9/8/2013

The entrance in and out of the service department is horrible. The lot is over crowded with vehicles and is not easy to navigate. more

Great Service 9/6/2013

I like the courteous and timely service I receive at HOK. Plus, it's convenient to my home. more

Waiting room is terrible! 8/31/2013

The service was almost excellent. I requested a windshield wiper replacement, but the request was ignored or forgotten. The most disturbing part of the experience was the waiting room. I realize there is no way windows can work there, but the lighting has to be evaluated and made to be human friendly. It looks like there are two 40 watt florescent light bulbs in the fixtures. Just changing the bulbs to a warmer welcoming color would be a start. It is like the Bates Motel in there. Take some pride in your place and respect for the customer's comfort. more

Promises Made and Promises Kept!! 8/15/2013

Hyundai kept the promises that Car Pros made and did not keep. Their service at H of K is amazing was more

Hyundai (Ford) of Kirkland has ALWAYS been exceptional in staff and service! 8/5/2013

I would not hesitate to recommend Ford of Kirkland to friends or family. I've always had excellent service there..from the purchase of the vehicle till now. more

Good Car Dealer 8/2/2013

Excellent services more

mostly satisfied with service 7/31/2013

I was mostly satisfied with the service except when I drove the car to the dealership it took sometime for someone to greet me and acknowledge that someone would be there to assist me. After honking my horn like the sign said it took a little while to assist me. Other wise I was satisfied with the service more

Both sales & service 7/26/2013

I got an exceptional deal on my Elantra - but then I put in a lot of exceptional work & research to get that, too. The service department is really outstanding, and worth the run up I-405 from the south. Phone scheduling is unproductive and difficult at best, or frustrating yet laughable. The website service rep that will "help" you via chat has the ability to do nothing. Nada; zip. Scheduling via the website - unassisted by live people - is a breeze. Once you get there, these guys are serious about making you happy. more

first the friendly sale people.second the sale mgr.mr T. 7/26/2013

Very good sales dept.good sales people.the service dept.is very outstanding too. more

Editorial review from Citysearch 4/27/2013

I was very impressed with HOK. I arrived with a challenge. Dave Vincent in sales, along with Tyler in finance, took care of my needs beyond my expectations. My new Azera is a fantastic ride. I'd recommend the HOK team to anyone. more

Editorial review from Citysearch 3/22/2013

Great place for sure. The staff was outstanding all around. Jimmy responded to me quickly with any of my questions before i went to the dealership and Erin took care of me when i wasnt there. Tyler took care of me in finace and i even came out happier that i thougt.. i would recommend them to anyone that wants a new vehicle more

Editorial review from Citysearch 3/16/2013

My experience was not what I expected. I was only educating myself for a future purchase, but working with Aaron Viggers was a delight. I typically hate the purchasing process, but when I explained to him that I don't like the typical back and forth with ""let me talk to my manager and see what I can do"" 2 or 3 times and feeling pressures, he got it... he came back only 1 time with the deal I said I was comfortable with and that was that. Their ad is showing a slightly larger dealer discount than I got, but that's my own fault for not educating myself before purchasing. Maybe the discount changed the week after my purchase... but either way, Aaron is great at reading his customer and knowing what he/she wants and delivers. I would buy from him again without any reservation. more

Editorial review from Citysearch 12/12/2012

Me and my wife visited here a while ago to look for fuel efficient cars. They showed us few Hyundai cars which were on ""special sales from our own dealer shop that will end by this month"". more

Editorial review from Citysearch 12/11/2012

If you are buying a Ford truck, do not purchase it from Ford of Kirkland. I purchased a 2012 Ford F150 FX4 from them at the beginning of August. I had some issues with the spare tire, and long story short it wasn't usable. I had not even paid for the truck yet! They told me it would be a few days before they could get me a tire, so I went ahead and paid for the truck, thinking I could trust them. It has now been over 4 months with no spare tire and they still wont give me a tire. That is long enough, I will go and purchase the $185 tire myself. Hopefully none of you elect to purchase a vehicle from them and get stuck dealing with a situation like this.\r \r Besides that, I LOVE my truck.\r more

Editorial review from Citysearch 12/8/2012

I had a great expierence Rich Camacho was great he came to my work in South Seattle Picked me up and Financed me I was in and out in an Hour. By far the best car purchasing expierence I have ever Had :) \r Thanks, Nicole Brown more
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