Fitness Connection

IF YOU TRY TO CANCEL THEY WOULD SAY THE SYSTEM IS NOT WORKING and ASK YOU TO SEND A LOT OF PAPER BY MAIL TO DELAY YOUR CANCEL PROCESS. AFTER FEW MONTHS THAT THEY ACCEPT YOUR CANCEL PROCESS YOU STILL HAVE TO PAY ONE EXTRA MONTH WITH FEES... THIS IS BUSINESS TRAP TO GET YOUR MONEY DON't Think blocking account will work with them because they will charge you extra fees for not paying more

The ripoff stories are true. Fitness Connection in Pasadena cut me off for nonpayment during my free trial. I paid the $85 startup fee but refused to give them free access to my checking account. \r \r They refuse to accept cash, so suggested I put the monthly billing on a VISA gift card. During the third week of my free trial, they cut off my membership after they attempted to bill the gift card several days early (nothing is due until November 1). \r \r I went in to ask them about it, and they said their policy forbids taking gift cards. I'm not allowed to work out. I called a manager, who will not call me back. I also complained about it on their Facebook page. They erased it and blocked me. If anyone brings a class-action lawsuit against this company, I'm in. more

Unsafe, unclean, rude staff...I'm gone! more

CONSUMERS BEWARE!! Fitness Connection will STEAL from your bank account!! There are MANY victims to their scam. You follow their process for cancellation, however their rude, incompentent corporate staff does not follow thru with the cancellation process. You'll have to cancel your bank account to get them to stop stealing your money. The Pasadena facility has overcrowed classes & they allow the creepy hispanic male members to glare thru the windows at the women in the classes (you complain to the staff - they do nothing!!), the sauna is FULL of sweaty TOPLESS, FAT hispanic men that fling their sweat your way when you enter - very unsanitary, hispanic women in the shower look like they brought their entire family in to shower, the floors are wet & unsafe, hispanic women stare as you lock you belongings up. PAY for a upscale gym - DO NOT FALL VICTIM TO FITNESS CONNECTION SCAM -- THEY ARE THEIVES! more

The customer service here is awful. I was in a piece of equipment when it broke and I notified the staff. They made note of what broke but did not apologize or seem concerned for my well-being AT ALL. I have since cancelled my membership but if you do not cancel prior to June 15th then you will be charged an additional $18 per person for their yearly enhancement fee. I feel ripped off because not only did their equipment break but they did not repair it and now I'm going to be charged an additional fee. It is usually very crowded after 5pm so I know they are making enough money to not have to charge me the yearly enhancement fee. They flat out refused to waive the fee even though I already cancelled. The staff doesn't know what good customer service is apparently. more

I'm 29 years old, I have had a gym membership at some type of fitness club for over 10 years, I understand how gyms run. I expected to deal with a larger than normal crowd the first quarter of the new year, I also expected that paying such a cheap membership I'd be losing some luxuries I had at other gyms such as 24Hr fitness or LA Fitness. What I did not expect was for the exercise classes, in particular their Thursday night, (8pm) Zumba class, to be so overcrowded that you're concerned for your safety and you're constantly running into others around you. Added to that is the fact that you cant work out fully for fear of having your face touch the person's head (or rear end) in front of you, or that there is NO type of ventilation what so ever. The class size allowed is outrageous. I can best describe it as a herd of cattle and I'm just a cow lost in the mix trying not to get lost in the stampede. I have now spoken with 2 different managers; Pedro, over the phone and Josh P. in person. When I spoke with Pedro and voiced my concerns about the class sizes and safety issues he informed there would be a meeting the following Monday, and that this would be brought up and that I should get back with him if I needed to. Upon going back to Zumba, after their meeting, it was just as bad if not worse. I have never ever been a member at a gym that did not monitor the class size or, at the very least monitor the class conditions. I spoke with Josh P. in person after leaving Zumba 30 minutes into the class. I voiced my same concerns and he stated that ""No, they did not monitor the classes and that their had been no complaints and that there was no limit to the classes."" What?! There are fire marshal regulations as to sizes and how can he admit to not monitoring the classes? How can management not be aware of what is going on at their facilities? He even went so far to say that ""If we limit the class size I think we'd have more complaints, and you are only paying $10 a month."" As of this point I realized I was fighting a losing battle. I cannot comprehend how any gym would not value their members safety, or try to justify it by reminding me how cheap my membership is. I'm currently in the process of contacting the Fire Marshall, City of Pasadena and lucky for me, I have an old friend who is a Channel 2 news reporter. I'm pretty sure there have been no complaints because I can guarantee most of the clientele at this gym has probably never had a gym membership before, don't speak fluent English and are either too young, or too old to speak up for what's right (or simply don't understand there are laws gyms have to follow). No one should have to sacrifice their safety, or ability to get a full, comfortable work out for the sake of them cramming more people in, and taking people's $10 monthly fee. To make matters worse, they allow men to crowd around the windows looking into the room and stare creepily at the 99% women filled class. I remember at 24 hr if this occurred someone would walk over and ask the leering men to please not peer into the workout rooms and to continue on with their own workout, ushering them away. At least I felt safe knowing that management was concerned for the well being of all of their members. I don't feel safe going to this gym alone anymore and don't feel any of my concerns/ complaints have been taken seriously. If you are considering a membership at Fitness Connection in Pasadena, please heed my warning. It is not worth it, and if you feel the same way I do, please complain to upper management or whomever you need to, to make sure your voice is heard. They will continue to allow poor service as long as their members allow it. more

Went to this location last night for the first time to check out their 2 hour Zumba special. All of the instructors were awesome to say the least.\r \r But...what's up with the lurkers outside of the window? Staring into the classroom like pervs!! Are you at the gym to look at the ladies dance or are you there to work out? It was very uncomfortable to say the least!\r \r Facility is big and nice, but they should really consider making another sauna, just for ladies. It was way crowded with men without shirts and hygiene issues. Of course you sweat at the gym/sauna, but if you know your stinky, can you please keep your shirt on, no one wants to smell arm pits in there! GROSS!!\r \r I won't be visiting this facility anymore... I'll stick to mine at Almeda where I know the men are not lined up outside of the classroom area staring like dogs! more

Now they say there are only several ways to actually relieve stress. For me, next to sleeping would be a nice workout. I don't go on a regular basis like I use to but I do still call it home when I'm not in a very good mood. The best thing I think is that your not only limited to lifting weights or doing straight cardio on a treadmill, you also have the option of running a ball game or swimming. Once you’re all pooped out from doing that take a chill pill and relax in the sauna to really clear your mind. Pros: Good amount of machines, in-door basketball and raquet ball. Cons: Gets pretty packed at certain times. more

1.) Kids Club - I have had trouble with Kids Club staff contacting me when my child needed me. Sometimes they only announce over the loud speaker and I can never tell what they are saying. They should also post your childs number so you can SEE it but this does not always happen. I have seen them actually come and get someone before but they did not do this when my child was hurt so I do not feel totally secure when my child is there and that makes it hard to work out. However, the staff in Kids Club is very nice. I believe there just needs to be more training of procedures for safety. I have left messages for the manager so I could speak to someone about this but my calls were never returned. \r 2.) No way to clean equipment before or after use \r 3.) Online class schedules would be nice. There is a place for it on their website but they do not utilize it. Pros: Overall clean, lots of equipment, great classes more