Finnin Kia

Excellent job. we purchased the vehicle (2011 Sportage EX AWD) from Jim Herber.. excellent service more

I thought with such a high rating this would be a trusted dealership to purchase a vehicle from. Two months after purchasing a vehicle, I took the vehicle into a reputable dealership here in Madison (Zimbrick) to have a light bulb replaced and I learned that the vehicle's valve cover gasket is leaking, the power steering pump is leaking, the coolant is low, the front coil springs are snapped, the bearings need to be replaced, the tail lights need to be replaced and the 90,000 mile service has not been completed (by signs of the filters). I understand a few repairs may pop up after purchasing a pre-owned vehicle but with this many issues it seems like the vehicle was never even inspected. I expected with a Ford franchise involved, the dealership would have a higher standard for inspecting pre owned vehicles. I have purchased 25+ pre owned vehicles in my life and have never purchased a vehicle with so many issues. I’d advise an inspection of any used car before you purchase a vehicle from this dealership. more

GREAT EXPERIENCE more

I came to Finnin KIA because of April!she help me with my last SUV Chrysler Aspen.She knows what I like,If they still made the Aspen I would have had a hard time going somewhere else. April has always make me feel good,and willing to help me in any.I have only had my KIA Sorento for a couple of days,but I think it was the right choice!Thanks April more

great more

April was a wonderful salesperson. She made suggestions when we wanted them and allowed us time to think when we wanted to. This is our second Kia from Mike Finnin, and if Kia can maintain their level of quality and keep their prices reasonable, we'll probably buy more! more

Always happy with the service dept. We love Russ more

I was very satisfied with my car buying experience! April made sure that I drove off the lot with the vehicle that best fit my needs, and fit my budget! She kept in contact with me even though she had to leave town for meetings. I am very impressed with the entire staff at Finnin! Thank you for making this a great experience for me!! more

I have purchased or leased 12 vehicles in 20 years... and this was BY FAR the easiest and most enjoyable. more

We walked in at 5:45 pm. We weren't really planning on leaving with a new vehicle, but are excited to say we did leave with a new vehicle and LOVE IT more

I am very pleased with your dealership. April has been a great sales lady and very helpful. more

Wondeful and informational! more

everyone has always been great to work with. Quick response to any questions I have ever had. more

April and the staff at Mike Finnin Kia are the best in the business! I have purchased many vehicles over the years and I have never been treated so well. The whole transaction was done in a timely manner and they really went above and beyond to meet my needs and goals! The Borrego is wonderful and gets great fuel economy for a full sized V8 suv! more

As always, the service received was outstanding. It is always a pleasure to work with Mike Finnin Kia, April Finnin and Amy Gomoll. Keep up the great work everyone! more

Awesome! I love my new car and Chris and April were so helpful, even with my crazy husband! more

I just drove home in my new/used car and what a thrill for me. Meeting you and your Finnin/Kia Family has indeed been a pleasure, plus a learning experience for me. It's hard to buy a car when you are over 70 and not up on the latest car advances and technical issues however, your patience in educating me and spending the better part of this week finding a fit for my wants and needs has been outstanding. When I signed my final papers and you took me to the service department to introduce me to the service people, I knew I was in good hands and my future car service needs would be taken care of. What? they will even come to my house and get my car? Fantastic!! Another "special" part of the Finnin Family car experience. A trust worthy place for "us" seniors. Thanks again April. more

I thought I would take the time to pass on a piece of positive information on your staff. First, I am 71 years old and have been in a number of car lots in my time. I was employed for many years by DB&T and taught customer service is always foremost, by some of the best. All that aside, I have been looking for a few weeks to trade cars. I have been to all the car dealerships and lots here in Dubuque and surrounding area. The ONLY lot where someone came out of the showroom and came up to my car to see if they could help me was your staff at the Kia Dealership. Most all the others, just stood inside the showroom window and waited until I got out of MY car and came to THEM. Today, April, walked all the way to the end of the lot to greet myself and my grandson and see if she could help us. This is a big deal Mike!! She showed she cared, and I did remember her from years ago when Darlene Phillips used to babysit your children. Yesterday, Nathan, got in the car with me, upon my request and drove around the lot and answered all of my questions, although I am sure some were pretty stupid, he knew the answers and was more than patient with my lack of car knowledge. Who ever is responsible for the training of the staff, should get a high five and as for April, I can say she sure would have made you and Sharon very proud. Whether I get a new car or not, this experience today has restored my faith that there still is some darned good customer service people out there. more

My wife & I would like to thank you for your help in selecting a vehicle that we thought was right for us. Your friendly & considerate manner was greatly appreciated. You made it less stressful when buying this car. We would not hesitate to do business with you again. more

Always happy with the service dept. We love Russ more