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Businiess name:
Finnin Kia
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Review by:
Guest
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Review content:
I thought I would take the time to pass on a piece of positive information on your staff. First, I am 71 years old and have been in a number of car lots in my time. I was employed for many years by DB&T and taught customer service is always foremost, by some of the best. All that aside, I have been looking for a few weeks to trade cars. I have been to all the car dealerships and lots here in Dubuque and surrounding area. The ONLY lot where someone came out of the showroom and came up to my car to see if they could help me was your staff at the Kia Dealership. Most all the others, just stood inside the showroom window and waited until I got out of MY car and came to THEM. Today, April, walked all the way to the end of the lot to greet myself and my grandson and see if she could help us. This is a big deal Mike!! She showed she cared, and I did remember her from years ago when Darlene Phillips used to babysit your children. Yesterday, Nathan, got in the car with me, upon my request and drove around the lot and answered all of my questions, although I am sure some were pretty stupid, he knew the answers and was more than patient with my lack of car knowledge. Who ever is responsible for the training of the staff, should get a high five and as for April, I can say she sure would have made you and Sharon very proud. Whether I get a new car or not, this experience today has restored my faith that there still is some darned good customer service people out there.
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