James arrived early, as requested. He phoned when he was about 1/2 hour away. Even though he was unaware that the installation was below the kitchen sink, he quickly assessed what was needed and proceeded with the installation in a quiet and professional manner. he carefully showed me and explained the heater's workings. Before he left, he made sure the unit was operational. He left the work area clean.
We had one problem after he left. We had no hot water in the sink. We called the company and arranged for James to come out tomorrow.
However, James phoned me this evening and told me he forgot to turn one valve on again. I volunteered to turn on the valve. He stayed on the
line until I assured him all was fine. James is an excellent representative of your in demeanor, professionalism, and work ethic.
Bernard Schneier 14 April, 2016
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