James arrived early, as requested. He phoned when he was about 1/2 hour away. Even though he was unaware that the installation was below the kitchen sink, he quickly assessed what was needed and proceeded with the installation in a quiet and professional manner. He carefully showed me and explained the heater's workings. He remained to make sure the unit was operational. He left the work area clean. He was an excellent representative of your firm in demeanor, professionalism, and work ethic.
Bernard Schneier 14 April, 2016
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